Customer service is amazing! I had a question about my order and Alex responded by email within minutes. She was so friendly and helpful…felt like a friend was helping me! My order arrived very quick... See more
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Review summary
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Reviews shaping this summary
I purchased 4 fragrances so far. Ambery saffron, Ambery Vanilla, floral marshmallow and powdery tobacco. I like the first 3. They're not overpowering, but soft and feminine. Very nice. But the last on... See more
Company replied
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the... See more
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I've ordered from Dossier twice now and have had a great experience both times. Found them when searching for dupes and came highly recommended. One order had a scent that I didn't like (personal pref... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Customer service is very helpful
Customer service is very helpful! Love my perfumes! Have recommended a lot of my friends as well!
April 21, 2026
Reply from Dossier
That's the dream, Nunez! Thanks for spreading the love!
I will say I never had a problem with…
I will say I never had a problem with their services and the cologne was not bad by any means. It is a quality product they sell and nothing about their cologne feels cheap. I just decided to go another route for the time being and I am sure I will buy from them again.
April 27, 2026
Reply from Dossier
Cory, quality product and solid service, that's what we aim for. We'll be here when you're ready to come back!
Wonderful customer service
Wonderful customer service. I had a question on my order/exchange and got a clear response within 10 minutes. The scents I received were fantastic and 100% worth it. Will be placing orders for years to come.
April 27, 2026
Reply from Dossier
We are always here for you! Love knowing you'll be with us for years to come, Lauren. Welcome to the Dossier family!
Missing Scent - customer service wouldn't send the missing one because we noticed after 15 days...
As a Christmas gift, I ordered the Discovery Set for my elderly mom to sample scents. Fast forward to April and I am seeing her again and asking which scents she likes etc. One of the scents she doesn't like happens to have 2 bottles and I said that's strange, and lo and behold she was sent 2 of the Rose & Basil Bliss and was not sent Woody Sandalwood. I emailed asking if we can get the missing Scent but because it's been more than 15 days since delivery they won't. I assumed her gift would be complete but nope. And I don't live with my mom nor see her too often and did not think to have her double check there was no error and report back to me....so moral of the story is their customer service is lacking when it comes to rectifying their errors.
As for the scents, my mom seemed to be interested in about half of the scents in the discovery set. When you spray on it immediately is strong and chemical but shortly thereafter settles and smells better. Scents seem to stay on quite a few hours. I personally liked the ambery scents the most. My mom likes Floral Marshmallow.
April 26, 2026
Reply from Dossier
If you're open to it, Jonelle, reach out to us directly with the order details and we'll see what we can do about that Woody Sandalwood sample. Glad your mom found a few she liked, though! Floral Marshmallow is a great pick.
Reply from Dossier
Joseph, that's what we like to hear! Appreciate you saying so!
Woody Sandalwood
I received my Woody Sandalwood fragrance today. I completely LOVE it!! I just picked it because I love the smell of Sandalwood. It's not overpowering it smells lovely It's kind of expensive for me though. A coupon might convince me to repurchase. 😉 Totally satisfied, great customer service because I bought the wrong kind and they fixed it in MINUTES. Excellent 👌
April 25, 2026
Unprompted review
Reply from Dossier
So glad it worked out perfectly for you. Our colleagues are always ready to help, Kris!
Help at every step of the way
Dossiers help email line attendant Viorel was beyond helpful and extremely quick with their responses, they were extremely professional and helped me fix and understand my issues at every step of the way.
April 24, 2026
Reply from Dossier
That's wonderful to hear! Thank you for the amazing feedback, Coen. Our team is always here for you!
The customer service is wonderful
The customer service is wonderful, they answered very quickly and find a solution to the problem right away. Keep it up guys!!! You’re doing an amazing job!!!❤️✨
April 24, 2026
Unprompted review
Reply from Dossier
Quick answers and real solutions is what we're here for. Thanks for the kind words and see you next time, Daniela! ❤️
Very quick customer service that was…
Very quick customer service that was helpful in resolving exchanges.
April 23, 2026
Reply from Dossier
Appreciate it, Daniel! Quick and helpful is our goal. Welcome to the Dossier family!
Reply from Dossier
Thank you for saying so, Lajos! And welcome to the family!
Carolina and Andrei were fabulous
Carolina and Andrei were fabulous! Very quick to solve my issue and super responsive.
April 23, 2026
Reply from Dossier
Ashley, your feedback made our day! We really appreciate your kind words.
I love this brand
I love this brand! I get so many compliments! The customer service is fantastic and fast. They helped me out in a timely manner.
April 23, 2026
Reply from Dossier
Wow, Julie, that's the full package right there. So glad to have you with us! And enjoy every amazing spritz!
Customer service replies don't make…
Customer service replies don't make sense. You don't have a customer friendly exchange policy.
April 22, 2026
Reply from Dossier
We are surprised to hear something like this, Liz! That is definitely not the usual around here. Get back to us anytime for more info or assistance.
Customer service is amazing
Customer service is amazing! I had a question about my order and Alex responded by email within minutes. She was so friendly and helpful…felt like a friend was helping me! My order arrived very quickly and I am very happy with my new scent! I’m a big Baccarat Rouge girl and their Ambery Saffron is wildly similar! 10/10 for customer service, shipping and product!
April 22, 2026
Reply from Dossier
Wow, Gillian, thank you so much for sharing your experience! This is why we do what we do, and hearing your feedback really brightens our day. Welcome to the Dossier family!
Fantastic customer service
Fantastic customer service. I’ve had my share of horrible customer service experiences and it is so refreshing that Dossier is ready and willing to assist!!!!
April 21, 2026
Reply from Dossier
That's the standard we hold ourselves to. Appreciate you noticing and taking the time to share, Jessica! So glad to have you with us. ❤️
Dossier+
I’ve been a Dossier plus member for several months. Their customer service is truly impressive; very fast, and understanding. I love their products. I look forward to future releases.
April 19, 2026
Reply from Dossier
We love hearing from true fans who've been with us for months. That's the energy we're here for! Keep following us closely for all the new stuff coming your way.
Good customer support
I wrote into the help email and received a reply from a staff shortly after. Andrei was very helpful with my order.
April 17, 2026
Reply from Dossier
Quick and helpful, that's the goal. Always here for you, Grant!
I made a mistake on an order and they…
I made a mistake on an order and they fixed it right away for me! Very friendly. Great product!
April 16, 2026
Reply from Dossier
That's the whole package! Glad we could help, Nancy, and enjoy your new fragrances!
Scam Company
First I was enrolled in a subscription without my knowledge or consent. Then, once I cancelled the subscription, I never received the rest of my order, had to file a chargeback before I received a refund, got nothing but AI-generated nonsense from their customer service, and they attempted to offer me a bribe to change my review. They also remove negative reviews from the site and bribe customers to edit them. Utterly abhorrent.
March 31, 2026
Unprompted review
Reply from Dossier
We are sorry you feel this way, FS, and that was never our intention! We understand unforeseen circumstances can arise, and that is why our team is always ready to help. If something went wrong, reach out directly, and we'll sort it out!
Great customer service
I have forgotten to change my shipping address three times and each time I've contacted customer service they changed it swiftly without any shipping delay and I must say they are very helpful when it comes to ordering
April 16, 2026
Reply from Dossier
Thank you so much for the wonderful feedback, Tanika! You are basically family, so we will always be here for you!
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