Double Wood Supplements Reviews 180

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have been using the Amino Acids which I purchased through our UHC account. My sister and her husband have used their products for a while and recommended them to me. I also just ordered some digesti... See more

Company replied

Rated 2 out of 5 stars

They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to sen... See more

Company replied

Rated 1 out of 5 stars

First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle f... See more

Rated 5 out of 5 stars

I can only comment on their collagen, great product. Solved hair loss, dry skin and stiff joints. I purchased another product recently. Needed to return for personal reasons, emailed customer ser... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.5

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy Canadian

No complaints shipping to Canada which is a coin toss for American companies. Fast shipping, best deal out there, and excellent quality product. Will definitely shop here repeatedly!

December 5, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Mike! We are happy to hear about your 5 star experience! It brightens our day!

Rated 5 out of 5 stars

Super quick and helpful customer…

Super quick and helpful customer support. Great line of reliable, high quality products!

Love it!

December 3, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Gee! We are grateful for loyal customers like you!

Rated 1 out of 5 stars

I bought Fadogia Agrestis

I bought Fadogia Agrestis, Tongkat Ali, and Turkesterone, and it did zero for my Testosterone, no libido improved. Nothing. Well it gave me some headaches also had to pay customs fees. All because of Huberman, advertised these products, and I thought he was legit. End of the day he was just on the payroll.

January 3, 2023
Unprompted review
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Reply from Double Wood Supplements

Hello Joao, We are so sorry to hear you are not happy with your products! We want to make this right! Please contact us at customerservice@doublewoodsupplements.com so we can better assist you!

Rated 5 out of 5 stars

I was sent the wrong product in my…

I was sent the wrong product in my order. Double Wood contacted me within a day of sending them a message, and has already shipped my correct order. Great product, excellent customer service! I would highly recommend this brand and company.

November 29, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Michael! So glad we were able to help you! Enjoy your products!

Rated 5 out of 5 stars

Great product and exceptional customer…

Great product and exceptional customer services. Even if I have made error in forgot to remove the auto-subscriptions. They will help to resolve my issues and try their best to make the customer satisfy. I have full confident with Double Wood Supplements. Their Serrapeptase is great quality and good value.

December 1, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Christine! We appreciate the kind words!

Rated 5 out of 5 stars

Exceptional company

Simply put, great people, great products, world-class company. I highly recommend Double Wood.

November 30, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Ross! We are happy to provide you with the five star
service you deserve!

Rated 5 out of 5 stars

They actually answer the phone

Having a bit of difficulty ordering online, I called the customer service help number. WOW what a wonderful surprise, they answered and assisted with my user-error problem. In addition, offered additional information about the product I was purchasing. Definitely, give Double Wood an opportunity to gain your business.

November 30, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Liz! So glad we were able to resolve your problem!

Rated 5 out of 5 stars

Excellent products and customer…

Excellent products and customer service. Thank you for making products we can trust.

November 29, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Andy! We appreciate your kind words! Lots of exciting new products to come! Stay tuned......

Rated 5 out of 5 stars

Great Customer Service...

Their product and pricing are very good but my reason for this review is their customer service.It is outstanding,they listen to what you have to say and respond very quickly.

November 29, 2023
Unprompted review
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Reply from Double Wood Supplements

THANK YOU RICK! It's an easy job when we get to work with customer's like you!

Rated 5 out of 5 stars

Exceptional Quality. Exceptional Customer Service

Every supplement that I have ordered from Double Wood has been of the highest quality, and their customer service is exceptional.
I had tried one supplement that didn’t work for me personally, and after receiving my comments offered and delivered me a full refund.

November 28, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you for the positive review Sean! We hope you'll keep us in mind for all your future supplement needs!

Rated 5 out of 5 stars

Excellent

Excellent, fast, customer care. Great discounts, am very grateful.

November 28, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Richard! We are grateful for you!

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. I made a mistake in ordering and they sorted it out perfectly!

November 17, 2023
Unprompted review
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Reply from Double Wood Supplements

Hello Dave, We are so happy that we could fix your problem in a timely manner! Thank you for being a Double Wood customer!

Rated 5 out of 5 stars

Thank you Laura for your assitance

Thank you Laura for your assitance, with out you I couldnt be able to make my order.
Its my first time with this supplements but I check that they have excellent quality, and very specific supplements, also I like the company philosophy.
I will surely continue shopping with you!
Happy Thanksgiving Day, to all of your staff.

November 22, 2023
Unprompted review
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Reply from Double Wood Supplements

HI Gabriela, We are so happy you are enjoying your products. Thank you so much for being a loyal Double Wood customer.

Rated 5 out of 5 stars

This place has amazing prices and great customer servicefast…

This place has amazing prices fast shipping and when I had a question customer service was quick to respond and followed up several times and it wasn't even an issue on there part but mine just to makes sure everything was taken care of this is a great place to do business with

November 10, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Brian! We appreciate your kind words and loyalty!

Rated 1 out of 5 stars

This company is not organised with…

This company is not organised with Customs codes for International Shipping. Also no response to emails or phone calls for help.

November 14, 2023
Unprompted review
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Reply from Double Wood Supplements

Tom, we are so sorry you had such a negative experience! We want the chance to make this right and give you a 5 star experience! Please reach out to customerservice@doublewoodsupplements.com so we may better assist you.


Rated 5 out of 5 stars

Best Customer Service!

I had an issue with the dropper for the liquid Vitamin D3K2, and spoke with Laura Walko. She was very kind, listened carefully to what I was saying, was helpful and resolved the issue very quickly. I love this product, and now I also love the service!

November 15, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you for this gracious review Joanne! We strive to give the best customer service possible, and I'm glad we were able to resolve your issue!

Rated 5 out of 5 stars

Best experience ever!

I have been a customer of Double Wood for over a year and have been pleased. I had a question and Laura Walko answered with excellent communication skills. I found her to be solution oriented which added to my experience with this company. Thank you Laura.

November 7, 2023
Unprompted review
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Reply from Double Wood Supplements

Darlene, Thank you so much for your kind words! It brought a smile to our face! We are so glad you are happy with your experience! Thank you for being a Double Wood customer!

Rated 5 out of 5 stars

Great customer service!

November 7, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Kali! We appreciate our customers and aim to provide the best experience possible! So nice to hear you feel this way!

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