DoughGirl Reviews 

870
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the delicious taste and high quality, with several people describing items as fantastic and wonderful. Customers also frequently noted the attractive presentation in great packaging, and some reviewers found the selection online to be amazing and easy to order. Conversely, a small portion of people felt significant dissatisfaction with the delivery service, mentioning multiple instances of late arrivals and missed delivery notifications. Furthermore, some customers highlighted problems with the product itself, such as discovering items stale, overly sweet with strong sweetener tastes, or not having the expected filling ratio. Also, unhappy reviewers mentioned difficulties reaching assistance, describing customer service as unhelpful when trying to sort out late or missing orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste, generous... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the delicious and fresh taste of the... See more

Delivery service

Consumers find delivery service experiences to be mixed, with strong disagreement regarding timing and... See more

Order

Reviewers mention ambiguous feedback about order experiences, ranging from high satisfaction to notable... See more

Value for money

Customers had positive experiences with value_for_money, consistently describing the items as reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more

Company replied

Rated 4 out of 5 stars

We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more

Company replied

Rated 3 out of 5 stars

I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for. Also there were no... See more

Company replied

Rated 3 out of 5 stars

The cookie dough pie slices are to die for, highly recommend these! However, the brownies we received were rock hard, more like a biscuit, not what was expected. Overall, we vote 2.5-3/5, if all items... See more

Company replied


Company details

  1. Bakery

Written by the company

About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.


Contact info

3.9

Great

TrustScore 4 out of 5

870 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(870)

839 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing very yummy indeed…

Absolutely amazing very yummy indeed all I recommend when hot weather and long journeys may be make peoples aware when order long distances on delivery obviously was very hot weather they did come melt but saved us putting in microwave and was eaten same day

August 13, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 5 out of 5 stars

Cookie dough

My mistake with address was
corrected & i was reinbursed .

August 13, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review!

Rated 5 out of 5 stars

First time ordering from you so got a…

First time ordering from you so got a couple different things to try....absolutely amazing...everything is so good and tasty. The wonky boxes are fab and great value for money. Will certainly order again.

August 13, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 5 out of 5 stars

Please stop!!

Omg this company is soo annoying..
I can't stop ordering from it it's ruining my diet plans...
am obsessed 🤣 haha xx

August 13, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We are so glad you love them as much as we do :)

Rated 3 out of 5 stars

The cookies themselves were absolutely…

The cookies themselves were absolutely delicious, but unfortunately the delivery and packaging were really disappointing and clearly unsuitable for warmer weather. All of our cookies arrived melted, which was very frustrating.

I appreciate that you included coolers in the packaging, but they had completely melted by the time the order arrived. I think a courier service with temperature-controlled or more appropriate handling would make much more sense for these products, particularly during the warmer months.

It’s a shame because the cookies were genuinely so nice, but the delivery experience really let them down.

August 12, 2026
DoughGirl logo

Reply from DoughGirl

Hi, thank you for your review, we are sorry that they arrived in this condition, did you contact our customer service department with images? Unfortunately couriers sometimes leave parcels in direct sunlight which can then cause this to happen, we would always offer replacements on receipt of images of damaged goods. In response to advice to use a temperature controlled service this would be at a cost of approx £40 per parcel and so is not viable. We have tested hundreds of parcels in various weather conditions and the ice packs do normally ensure the products arrive safely however we cannot control if a courier leaves parcels in direct sunlight where temperatures would be extreme. Sorry again for your experience, please do send images to customerservices@doughgirl.co.uk for more assistance.

Rated 3 out of 5 stars

Good, but there is an "Elephant in the Room"

Whilst what was delivered was good, it was late, well not late, because you don't actually guarantee anything regarding a timed delivery. The whole "Preferred delivery date" is killing your ratings, you must be seeing that?. Ditch that entirely, get it right and use a delivery service that can guarantee a delivery and can be tracked properly. But, you don't need me or all those unhappy customers who are buying gifts for a particular date to tell you that, you should have been implementing this as soon as you saw this was your main driver of "dissatisfaction" not telling people it is "what they agreed to" before purchasing. Good luck with your business going forward.

August 19, 2026
Unprompted review
DoughGirl logo

Reply from DoughGirl

Hello Nick,
Thank you for your feedback.
Our team are always looking for ways to improve and keep our customers happy. Please be rest assured we are working hard to meet the preferred delivery dates and apologise if there was an unexpected delay with your order.
We recommend you contact us at customerservices@doughgirl.co.uk so we can assist you further.
Please accept our sincerest apologies for any inconvenience caused.

Rated 4 out of 5 stars

Good product

Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and as it is summer that wasn’t sufficient but I would 100% buy from here again

August 13, 2026
DoughGirl logo

Reply from DoughGirl

Hello,
Thank you for your review!
We are so glad you enjoyed your order.
We will ensure your feedback gets passed on to the relevant teams.
Apologies for any inconvenience caused.

Rated 4 out of 5 stars

Send as a gift

Send as a gift & I was told they were delicious. Arrived promptly & safely. Would use again, also reasonably priced.

August 12, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 4 out of 5 stars

Incredible!

We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that we wanted to try! It was really well packaged, the slices are HUGE and delicious, good value for money. Would recommend and would order again.

August 12, 2026
DoughGirl logo

Reply from DoughGirl

Hi Alison,
Thank you for your review! We are glad you enjoyed your order and apologise that you were unable to get all the items you wanted due to how fast our products sell out once restocked! We do restock daily and look forward to your future custom!

Rated 1 out of 5 stars

Me and my boyfriend ordered these…

Me and my boyfriend ordered these nearly 2 weeks ago they claimed they shipped out last week and they have not at all Royal Mail still haven’t received, claim they ship out within a few days nd they do not absolute joke of a company I would avoid and we wont be back, aswell as they’re customer service absolutely terrible

August 19, 2026
Unprompted review
DoughGirl logo

Reply from DoughGirl

Hi Alyx,
We are sorry to hear about the issues you may be experiencing with your order.
We kindly ask that you contact our customer service team at customerservices@doughgirl.co.uk so we can assist you further.
Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Fantastic product and service

Fantastic product and service. Ordered twice now.

July 27, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 3 out of 5 stars

Disappointed

I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for.

Also there were no ice packs to keep the product fresh, so my order was quite melted when it arrived due to the hot weather.

The product itself is great and tasty, but I don’t think I will be using this service again.

August 14, 2026
DoughGirl logo

Reply from DoughGirl

Hello Catherine,
Thank you for your review.
We are sorry to hear you are not happy with your order on this occasion, please contact our customer service team on customerservices@doughgirl.co.uk so we can assist you further.
Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Fantastic delivery ...

Fantastic delivery .... generous portion sizes ..... they tasted amazing

August 12, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We are so glad you love them as much as we do!

Rated 5 out of 5 stars

Cookie Pies Are To Die For!

The cookie pie slices are absolutely amazing, I couldn’t recommend them more! Stick them in the microwave for 30 seconds to get some of that chocolate melted. Great service! Great Delivery! Great Deserts!

August 19, 2026
Unprompted review
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look