Doughnut Bags Reviews 

316
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... See more

Rated 1 out of 5 stars

Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... See more

Rated 5 out of 5 stars

Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... See more

Rated 1 out of 5 stars

I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... See more

Company replied

Company details

  1. Bags and Luggage Store
  2. Fashion Accessories Store

Information provided by various external sources

The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong


Contact info

1.7

Bad

TrustScore 1.5 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(316)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, delivered promptly and a cheeky deal too! This is a gift but I woukd love one myself. Stylish, good quality and unique products.

December 7, 2021
Rated 5 out of 5 stars

I love my bag

I love my bag, it was just the right size, and the cloth it comes in water-protects my stuff inside. Recommend

December 7, 2021
Rated 5 out of 5 stars

Gorgeous gift

Bought as a gift. Looks well made. Lovely colour (I purchased grape). Fabric has a beautiful texture. Huge amount of internal pockets. Would love one for myself.

November 22, 2021
Rated 5 out of 5 stars

Great choice of products

Great choice of products, albeit not the most reasonably priced on the market, but very good quality. Very efficient delivery service too.

November 22, 2021
Rated 4 out of 5 stars

The bag is very nice

The bag is very nice, I love it! Arrived within a week.
But I tried to contact customer service twice but they never answered back.
I hope to receive an answer in the future If I will ever need to contact them again.
Other than that everything went smoothly.

November 17, 2021
Rated 5 out of 5 stars

Great ethos, supported with genuine values.

If you’re in doubt about the quality of these bags when buying online, you don’t need to be. They are incredible.

The level of customer service this brand also has is superb.

Great ethos, supported with genuine values.

November 15, 2021
Rated 2 out of 5 stars

order delay

The official website shows it may take 1-2 to delivery the item but it actually took almost half a month to get the bag

November 1, 2021
Doughnut Bags logo

Reply from Doughnut Bags

Hi Evelyn, as per our email - As the purchase was made from Asia it had been flagged (frozen) as a fraudulent order. It took some time to clear this and we did send the bag out once this issue was cleared. I hope you are happy with your bag now its been delivered ?

Rated 2 out of 5 stars

Poor customer service

I ordered the mini macaroon in chestnut but was sent the rose one. I contacted the company by email, followed up by a phone call and they were very helpful and said the correct bag would be sent out that day to arrive the next working day. I followed up 3 days later and asked for a tracking number but had no reply. It’s been 12 days since that email, the bag hasn’t arrived and I’ve followed up with numerous emails and still no response. Very disappointed with the customer service from this company. Given 2 stars rather than 1 as the bag I did receive is good quality and I would have given 5 if the correct bag had arrived and the service was better.

October 22, 2021
Doughnut Bags logo

Reply from Doughnut Bags

Hi Kelly. Sorry for this mix up - but hopefully we got there in the end ?

Rated 5 out of 5 stars

Fasting shipping

Fasting shipping! Good customers service! Gave me discount for multi purchase of 4 bags for Xmas gifts. :-)

October 18, 2021
Rated 1 out of 5 stars

Order not delivered

Still no news about my order UK9775. I got a call (minutes after I complained on their inbox) saying that I had to change the bag color because the one I wanted wasn't available. Done that and so far no updates on my order. Not even a shipped update!! That's a freaking joke

October 18, 2021
Unprompted review
Doughnut Bags logo

Reply from Doughnut Bags

Hi Karoline, we shipped out the replacement colour 20th October, our records show it has been delivered. If you still have not received it please let us know ?

Rated 5 out of 5 stars

I Love Doughnuts!

The bag was bought for my daughter who reports, "5/5 for sure!! Very nice bag, holds my shopping just right!" Trust me, this is high praise.

October 13, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look