Douglas & Gordon Reviews 316

Hannah Field was great to deal with and very responsive when we were dealing with a tricky transaction. Hannah worked hard with me to reach a successful conclusion and get the matter over the line for our client. Would recommend.

Having met and worked with well over 100 agents across London, I can say without hesitation that Catalina Roncal stands at the very top.

Her level of service is not merely excellent — it is genuinely next level. The professionalism, responsiveness, emotional intelligence, strategic instinct, warmth, and care she brings to every interaction should become the benchmark for agents across this city.

What makes Catalina exceptional is that she combines elite execution with authentic humanity — an incredibly rare combination in real estate. You never feel like a transaction. You feel looked after, protected, guided, and truly valued throughout the entire process.

And the truth is, her talent extends far beyond London. Catalina possesses the sophistication, presence, polish, and world-class capability to thrive in any premier global market — whether that be New York, Miami, Los Angeles, or anywhere else in the world. She has that unmistakable international-caliber quality that only the very best possess.

Thank you immensely, Catalina, for your care, professionalism, extraordinary service level, and warmth — not only as an exceptional agent, but as an exceptional human being.

Douglas & Gordon are incredibly fortunate to have you. London real estate is better because of you!

Rob Stanley made our selling experience smooth and quick, well beyond what we might have hoped for. He was realistic, responsive, attended unfussily and promptly to many details above and beyond the call of duty. He couldn't have done a faster or more professional job of selling our house, we would highly recommend Rob's representation and Douglas & Gordon.

Hannah was so helpful when I was buying my first flat. She was always communicative, proactive and kept me fully informed every step of the way. I wouldn’t hesitate to recommend her.

The agent Tom was extremely knowledgable about the property and the Balham area. And was very professional when sharing information about the owners and reasons they were selling. He was very prompt in responding to us and co-ordinated repeated access to the property for us and our specialist surveyors and contractors.

This is the third time I have bought a residential property (also sold two) and Tom was the most helpful property agent I have dealt with, at no time pressurising us to make a hasty decision.

The purchase process progressed quickly, thanks to his involvement, we had completed and moved in within 4 months of making an offer.

I was looking for a realtor in London who was organised, efficient, proactive, understood the market, and would genuinely work around my needs. Shash came highly recommended by a friend, and I’ve been very happy with her service. She showed me a selection of her own listings with Douglas & Gordon, as well as properties listed through other agents within her network. The flat we found was exactly what I had been looking for.

I am now back on the market for a London pied-à-terre and look forward to working with Shash again, as she is exactly the kind of realtor I was hoping to find.

We were very pleased with the service provided by Tom Yeomanson of D&G. As explained at the start, Tom looked after all aspects of the dale of our house (viewings, offers, negotiations, troubleshooting, etc.) and kept us informed at all stages, even when we were overseas. With his help we achieved the asking price (higher than valuations by other agents).

First class service! Very impressed, thank you Tom! D+G outperformed the dual Agent that we instructed first!

Allan was instrumental in the successful completion of our purchase. Due to external factors, it wasn't the quickest purchase, but he kept the process running as smoothly as it could have gone given the circumstances and he went above and beyond to make up time where possible.

We were lucky to have him during this process!

(Hammersmith & Shepherd's Bush Branch)

Over a number of months, I attempted to enquire about a property that I wanted to view. I called, but the phone was never answered. I left messages, which were never responded to. I made enquiries via email and via Rightmove, again with no response. The only contact I ever received from anyone in this company was someone contacting me about arranging a valuation of my own property (which I hadn't asked for). They couldn't explain why I never received any correspondence about the property I enquired about. I've still not had an answer about it. The property is still being advertised online.

I would definitely not market a property with this company since I cannot see that they have any interest in actually showing properties to serious buyers. The complete lack of response is really very concerning, since even if the property is unavailable I would have expected them to let me know - and consider any other properties they might be able to show to me.

Extremely poor service, I have never experienced anything like this before.

Edit 17/05/26: The property is still online with no indication of being unavailable. In addition, I contacted the email as requested in the reply to my review and never received any response.

Thank you so much, Allan Wegeland !!! You have been an exceptional estate agent. Your support throughout my enquiries about property in South Kensington has been truly invaluable. I’m incredibly grateful for your patience in answering all my questions, as well as for sharing your extensive expertise and knowledge.
You have also been incredibly helpful in guiding me through all aspects of managing property, which has made a real difference and given me great confidence. Your professionalism and dedication have made the entire process far more reassuring and enjoyable.

Catalina has been super helpful and communicative !
Process was super smooth and easy to follow!

Throughout the process of buying our flat Rob Stanley was a huge support. His professionalism, helpfulness and extensive knowledge was outstanding.

As first time buyers, Rob helped make the process as stress-free as possible, was on-hand to answer questions, and was always willing to show us the property. He also managed the relationship with the sellers effectively ensuring a smooth process.

Overall, our experience with Rob and Douglas & Gordon was very positive and we'd recommend using them.

I am pleased to provide this reference for Allen Wegeland of Douglas and Gordon Estate Agents, following our organisations recent experience working with them.
Throughout the process, Douglas and Gordon acted professionally and constructively, providing clear communication and proactive support at all stages. Despite the challenges associated with awaiting building control sign‑off and utility connectivity, they worked collaboratively with us to navigate these issues while managing tenant expectations effectively.
Their team demonstrated a strong understanding of the practical realities involved, remained flexible in their approach, and ensured matters progressed as smoothly as possible under the circumstances.
Overall, our experience with Douglas and Gordon was positive, and we would have no hesitation in recommending them for their professionalism, client focus, and commitment to delivering a high standard of service, even where external constraints are present.

Delilah was lovely and really considerate to our renting needs. She gave us clear guidance but also the space to make the decision right for us. Thank you Delilah !

We couldn’t have asked for a better real estate agent than Allan to help us sell our apartment!

From our very first meeting, Allan made us feel confident and at ease. He took the time to truly understand our situation, guided us with honest advice, and was always available whenever we had questions or needed reassurance.

What really stood out was Allan’s dedication and personal commitment. He went above and beyond at every stage—from preparing the apartment for viewings to handling negotiations with great skill and care. His calm, positive attitude made the entire process feel much less stressful, and we always felt that he genuinely cared about getting the best outcome for us.

Thanks to Allan’s expertise and hard work, our apartment sold quickly and at a fantastic price. We are incredibly grateful for everything he did for us.

If you’re looking for a real estate agent who is professional, trustworthy, and truly invested in his clients, we can’t recommend Allan highly enough!

I have had the pleasure of working with Shash when I referred a client to her who was looking for a property.

From the outset, she demonstrated professionalism, clear communication, and a genuine commitment to understanding the client’s needs. She kept all parties well informed throughout the process and ensured everything progressed smoothly.

It was reassuring to know my client was in such capable hands, and I would not hesitate to work with Shash again or recommend her to others.

I sold my property with Chris and couldn’t recommend him more highly. Property sales are stressful at the best of times, but this one was particularly challenging due to a very poor solicitor on one side of the transaction, which significantly affected the speed of the process.

Despite this, Chris was excellent at keeping us updated throughout, and we always felt he put in every effort to keep things moving. He also maintained clear and balanced communication between both buyer and seller, which made a real difference.

We’re very grateful for everything Chris did to get the sale over the line.

Really responsive, helpfull and friendly

Excellent! Douglas & Gordon have rented my property for a number of years — they have found me great tenants, are professional, friendly and transparent. They have been consistently very quick to respond and problem solve any questions or concerns along the way! Highly recommend.