DownYourHighStreet Reviews 

224
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more

Rated 5 out of 5 stars

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more

Rated 5 out of 5 stars

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more

Rated 5 out of 5 stars

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more

Company details

  1. Online Marketplace
  2. Children's Toys Store
  3. Toy Store

Information provided by various external sources

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

224 reviews

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No history of asking for reviews

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3.6

All reviews

(224)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Order yet to arrive. Delivery late by 1 week and item still not received.

Made an order on November 12. Tracking info states it was supposed to be delivered on November 24...I still don't have my package. Tried to follow up with the company about the status of my shipment, I was told the lady would enquire and get back to me, this was 4 days ago and I still haven't received an update. Starting to think my package won't arrive. Whilst I appreciate the delay may be caused by covid, customer service lacks basis and for that reason, I wouldn't recommend this company.

November 30, 2020
Unprompted review
Rated 1 out of 5 stars

Should be 0 rating

Should be 0 rating, but can't leave a zero rating. Bought a Childs pencil case for £10.50 and the company charged me £14.20 for postage. It arrived within a day so certainly didn't travel far, you try to support small companies and this is what you get. Be very ashamed of yourselves!!

November 24, 2020
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Hi Mrs J M Tiller,

The shipping service you purchased was Next Day UPS. If you Google this service you will see its cost.

We are sorry to hear this has been a shock to you. As a jesture of good will we have refunded you today so you have now only paid £3 shipping for the retailers premium next day UPS delivery service.

The refund will be funded by us (Downyourhighstreet.com) becuase the independent retailer has paid that amount to the courier and it would be unfair for us to request it back from them. I hope you can see this jesture of good will as an attempt to help you have good faith in small businesses and keep supporting them as you have with this order.

You can see the cost of shipping when you checkout on our website so please do make sure you are choosing a service that works for you when ordering.

Kind regards
Downyourhighstreet.com

Rated 4 out of 5 stars

I am just giving 4 stars because I…

I am just giving 4 stars because I didn’t have an email with my order track number. But everything else was very good. Customer service was very efficient, delivery was 4 days after I placed my order and I got what my daughter neeeded. So I am pleased. Thank you

November 19, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!

Absolutely amazing website! Love the convenience of having access to multiple high street shops all in one place! Makes shopping, especially in the upcoming Christmas period, easy and very enjoyable. Recommend to all!

November 12, 2020
Unprompted review
Rated 5 out of 5 stars

Great website

I’ve used Down Your High Street for over 2 years and the idea of having high street shops accessible on one site is excellent. The website is easy to use/navigate and making transactions are a piece of cake. Would recommend to anyone.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

A Great Place to Shop

A Great Place to Shop. Given the whole situation with Covid-19, Down Your High Street has been the prefect place to start with Christmas presents this year. Great service and highly recommend!!!

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent idea

Excellent idea. So easy to use and I love being able to support local independent stores.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

DownYourHighStreet has made it so easy…

DownYourHighStreet has made it so easy for me to search for things online that I would normally do if I went to the shops! Without the hassle and busual of queuing and wondering around looking for items that I need. Everything is there online! Easy to use website for people who are technophobic like me. The great thing about DownYourHighStreet is that they support all local businesses which is great.

Vince

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

I have used DYHS now for 3 or 4 years

I have used DYHS now for 3 or 4 years, I have always found shopping local gives you a much better service than the big stores! I have spoken to the customer service team on a few occasions and they were just as helpful as the shops themselves. I love the range meaning anything I need I know they will have!

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more happy with my shopping experience

I couldn’t be more happy with my experience with a little bit of confusion on delivery!! Fast response was magic. Person cried Robyn sorted everything will definitely shop here again without hesitation. Thank you mystery person for sorting my order.

November 10, 2020
Unprompted review

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