So pleased I have found Dr Ed CBD products. After raised levels of anxiety during lockdown, finding a product I could be confident in using was important. Dr Ed’s purity of ingredients and zero THC wa... See more
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Amazing service. I asked for some bath salts that were not being sold due to a label change. I messaged on Facebook and got told to order some different salts, send them my order number and they would... See more
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Dr Ed's products are brilliant! I've been using the Focus Blend CBD oil and the difference in my ability to focus has been astounding. Definitely shouting from the rooftops about these products and wi... See more
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The oil tastes great, and was received the day after ordering - I was very impressed. I have noticed a small difference to my anxiety, however I am only using a small dose at the mo. My only feedb... See more
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Company details
Information provided by various external sources
Dr. Ed creates cannabidiol products of unparalleled purity in their UK laboratories. Since 2018, Dr. Ed has been a market leader in the CBD space, constantly innovating the landscape with unique products and educational content.
Contact info
Suite B, Northwood House, Greenwood Business Park, M5 4QH, Salford, United Kingdom
- 0161 872 8050
- support@dr-ed.co.uk
- dr-ed.co.uk
10/10
Finally a comprehensive suite of CBD products that you can trust. This is a burgeoning market with lots of cowboys and con artists but Dr. Ed really delivers the goods.
The taste of the oils are like no other I've had, and the effect is strong and subtle at the same time.
10/10 from me.
May 20, 2021
Reply from Dr. Ed
Greetings Daniel,
Thank you for such a leg-slappingly positive review. 'A comprehensive suite of CBD products' was a personal highlight. We are all very glad you enjoyed our products.
Time to enjoy the blazing summer sun!
@dredproducts
#naturemeetsscience
support@dr-ed.co.uk
Excellent product
Excellent product, great quality oils and strength. Really good customer service. Cannot be without their feminine line and look forward to trying more of their range.
May 8, 2021
Reply from Dr. Ed
We really appreciate you taking the time to write such a positive review and hope our products provide some relief.
If you ever need advice or support you know where to find us on Instagram and Facebook :)
All the best,
Support
Amazing service, over the moon
Amazing service. I asked for some bath salts that were not being sold due to a label change. I messaged on Facebook and got told to order some different salts, send them my order number and they would ensure the correct ones were sent. Imagine my surprise when they turned up the very next morning too! The PMS bath salts help my endometriosis symptoms and I was taken seriously and felt taken care of. Amazing customer service.
April 8, 2021
Reply from Dr. Ed
Good afternoon Laura,
Thanks for such a glowing review - it really helps when people need to make a decision on who to trust for their CBD and wellness products,
All the best and hope to see you again soon!
Support
Self- confidence
With age, a person weakens hormonally, and at the age of 50, these problems are very much felt in all fields of life. CBD Dr. Ed is a great supporter of regaining strength and self-confidence
March 17, 2021
Reply from Dr. Ed
Good morning Tanja,
Really glad to hear our products are helping you!
Hope to see you again soon and thanks so much for taking the time to leave a review,
Support
This settles my husband following radiotherapy
This settles my husbands stomach following radiotherapy & chemotherapy. It also helps him have restful sleep. Well worth the money.
March 1, 2021
Reply from Dr. Ed
Thanks for such a stellar review Tom.
All the best to your husband with his treatment,
Dr. Ed Support
Highly recommend
Excellent buying experience, product delivered very quickly, attractively packaged and followed up with an informative email on how to select and use the best product for personal needs. First time I have tried CBD and product works well and does what it claims. I will definitely purchase again and recommend to friends.
February 25, 2021
Reply from Dr. Ed
Good afternoon Janet,
This was such a lovely review to read - thank you so much for taking the time to share it and very glad you have enjoyed your experience with us so far.
Hope to see you again soon!
Dr. Ed Support
Reply from Dr. Ed
Howdy Leandro,
Thanks so much, you are a star!
Hope to see you again soon
Dr. Ed Support
Reply from Dr. Ed
Good afternoon George,
Glad we hit the mark and thanks a lot for leaving a review,
All the best!
Dr. Ed Support
The oil tastes great
The oil tastes great, and was received the day after ordering - I was very impressed. I have noticed a small difference to my anxiety, however I am only using a small dose at the mo.
My only feedback is that all over all the branding - the website, Instagram etc, I was led to believe the small bottle was 5%, however when it arrived it’s actually only 2.5% so that was a little disappointing as none of the pictures I’ve seen of the small bottle on any advert say 2.5%. I have since gone back and read the dosage instructions where it is stated, however it would be helpful if this was a little clearer.
February 7, 2021
Unprompted review
Reply from Dr. Ed
Hi Debi,
Thanks for taking the time to write this review we really appreciate the feedback.
We recently had a website rebuild and there has been a delay in uploading strength specific pictures. While all product mentions in your basket and at checkout as well as during product selection would be accurate I do agree it can be confusing as the 'stock' image of the product is set at the middle strength. I have passed this on to the web team and it is something we are aiming to fix ASAP. Thanks a lot for letting us know!
All the best and hopefully see you again soon,
Dr. Ed Support
Too many marketing emails have been…
Too many marketing emails have been sent to my email. I have not even tried the goods yet I am flooded by marketing which is very off putting.Advice go easy of customers don' be over pushy or make them feel stalked by being to pushy .
January 24, 2021
Reply from Dr. Ed
Good afternoon Mark,
I'm sorry to hear you don't like our emails. Very few of our emails are for sales or marketing purposes.
90% of what we send are things like guides and advice columns which the vast majority of our consumers enjoy as it helps them make the most of their products.
2 stars is rather harsh considering you can unsubscribe from all communications with a click of a button.
I will pass this on to the email team and I hope you find a CBD supplier that can match your email-based expectations in the future,
Support
Reply from Dr. Ed
Good afternoon Lorna,
Really pleased to hear our products appear to be producing the results you are looking for. Stick with us!
We are always here if you need us,
All the best,
Support
Beautiful website and products
Beautiful website and products, carefully packaged items and delivered promptly. The oil is amazing, and the cream. The bath salts are soothing, and smell lovely, but pain relief wasn’t detectable as such, not that I expected it to be particularly. Thank you 😊
January 17, 2021
Reply from Dr. Ed
Hi Emily,
Thanks a lot for taking the time to write this, we all really appreciate it.
All the best and we hope to see you again soon. If you do ever need support with the products such as how to get the absolute best out of them please always feel free to message us :)
Customer service let the side down...😕
It’s a great product but the dosage and volumes is confusing. I brought 250ml of the lower dosage and it was great, but ran out quite quick.
Ordered 1000ml on the second order thinking I d get four times the amount of volume(oil). They just sent stronger stuff which made me feel a bit dizzy.
When I asked to swap and wanted help the customer service manager was incredibly rude and called the request ‘bizarre’ and showed no empathy for it making me feel unwell.
You can have great branding and product but poor customer service will always destroy repeat business.
———————-
Ps. 0161 872 8050 Is the number they give. Tried a number of times. It’s an answering service. So unfair to say I haven’t tried.
January 14, 2021
Reply from Dr. Ed
Good morning Thomas,
We were expecting this review and it's really unfortunate that you felt the need to misrepresent your experience with us, especially when we maintain very good reviews and customer service records in general. The products you describe do not exist on our website. We do not make or sell 250ml and 1000ml bottles of CBD as this would be a litre of CBD oil.
We have tried to explain the confusion to you repeatedly and offered specific advice on how to use a stronger oil. Instead of listening to our advice you keep emailing our support staff demanding free products and to speak to managers. When given details to speak to more senior members of staff you then decide not to make contact.
For the record you ordered a 1000mg bottle of oil and your previous order was a 500mg bottle not '250ml' as you have stated. Which is exactly what we sent to you. We do not make or send 1000ml (litre) bottles of CBD oil.
We also repeatedly asked you to call Head Office so we could clear up the confusion over the phone but you have been unwilling to do so and have instead opted to review us poorly based on a product that doesn't exist.
Really disappointed in this interaction as well as this review. We always try our utmost to resolve issues and go above and beyond as a business to make sure our consumers are happy but in this case we seem to be butting heads for no real reason.
We wish you the best for 2021 and hope you find a CBD supplier that can match your expectations.
Dr. Ed Support
As I have written before this product…
As I have written before this product has helped me so much with the pain in my hip and when I don't take the drops the pain comes back
January 9, 2021
Reply from Dr. Ed
Good morning Mrs Standring,
Really appreciate you taking the time to write another glowing review. It helps others to make informed decisions about the quality of our products.
All the best,
Dr. Ed Support
Reply from Dr. Ed
We really appreciate your continued support!
Hope to see you again soon :)
What it says on the web site is exactly…
What it says on the web site is exactly what you get really helpful in helping us to find what we wanted and a fast friendly service.
December 30, 2020
Reply from Dr. Ed
Good morning Susan,
Really glad to hear our team helped you out. If you ever need support of any kind always feel free to drop us a message.
Hope to see you again soon!
Excellent products and delivered in 24…
Excellent products and delivered in 24 hours. Would definitely buy again.
December 29, 2020
Reply from Dr. Ed
Good morning David,
Happy New Year!
Really appreciate the review and thanks so much for taking the time to post it.
All the best and hope to see you again
Reply from Dr. Ed
Happy New Year Josh!
Thanks for such a lovely review and all the best for 2021. Hope to see you again soon!
Great service, great product
Great service, even when an order went missing it was replaced immediately. I love the product too, high quality and has made a real difference to my concentration levels.
November 16, 2020
Reply from Dr. Ed
Hi Jo!
Thanks for this glowing review - You are a long term customer and we are incredibly glad our products are doing their job. Make sure to pop our chat support a quick message before your next order and we will arrange a discount :)
All the best!
Super fast delivery
Super fast delivery, good product, the taste is mild and nice. I have seen a bit of improvement in energy but not much of I'm honest but as I'm new to this I think I just need to find what works for me strength wise.
November 15, 2020
Reply from Dr. Ed
Good morning Mel,
Thanks for taking the time to write this, we all really appreciate the support. You have the perfect mindset for CBD use which is that experimentation is often required and you may need to have a play around with dosing to find your sweet spot. If we can be of any help at all please reach out to us
All the best!
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