Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Scam! After winning £740 my account was blocked without giving me the chance to withdraw my £5000 which I deposited into their account I have been chasing my funds till today 15/09/2026 plus the st... See more
Company replied
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
582 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What say about this scamm like…
What say about this scamm like 80%casinos
July 19, 2026
Unprompted review
Reply from DragonBet
Hi Jacek,
We're sorry you feel this way but please be assured that we are UK gambling commission licenced. And our games are audited to ensure that they are running at the advertised RTP's.
As a company we believe in fairness and openness. If you feel that anything untoward has happened please jump on the live chat or email customerservice@dragonbet.co.uk - we can then investigate your issues and provide transactional logs to show that all is in order.
Drew
I just had a live chat with Drew and he immediately solved my query. So nice to chat to someone so decent and I really appreciate it. Thank you Drew
July 17, 2026
Unprompted review
Reply from DragonBet
Cheers, we feel it's really important to employ people not chat bots.
People (like Drew), who understand and empathise with all the situations our customers may face.
Great betting site
This has to be one of the best sites to bet on.
Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a medium-sized bet on, this is a perfect site for your every day small punter.
Can strongly recommend Dragon Bet
July 15, 2026
Unprompted review
Reply from DragonBet
Hi Hassan, Appreciate the review, the kind words and your custom.
We're known for taking big bets on the racecourse and have a healthy risk appetite when it comes to online - if you're ever not getting what you want on, feel free to jump on the live chat and we'll do our best to accommodate.
Promotional offer
spoke to someone called drew was extremely helpful with my issue
July 15, 2026
Unprompted review
Reply from DragonBet
That's good to hear Alexander, thanks for the review and good luck with the promo
The casino itself has such a cool…
The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk.
One thing that sets them apart is definitely the customer support team. They are beyond helpful and always keep you updated in the chat before resolving an issue. Personal shoutout to Drew who helped me with a query recently - efficient and friendly A+ support.
July 13, 2026
Unprompted review
Reply from DragonBet
Thanks Uthman, that's a great review and is very much appreciated.
We very much appreciate it and very much appreciate you using the site. Be lucky
Owain great at explaining rules
Owain great at explaining rules, t and cs and in a manner that suits the professionalism I’ve come to expect from DragonBet.
July 7, 2026
Unprompted review
Reply from DragonBet
Cheers Andrew, professionalism and proper service are cornerstones of what we provide in terms of service. Many thanks and many thanks for your custom
Owain helped resolve my query without…
Owain helped resolve my query without any fuss. Good customer service.
July 7, 2026
Unprompted review
Reply from DragonBet
Thanks David - it's what we're about
Duncan was fantastic in solving my…
Duncan was fantastic in solving my query about a promotion and got it sorted straight away. 10/10
July 7, 2026
Unprompted review
Reply from DragonBet
That's great Joe. Appreciate you being a customer of ours
Reply from DragonBet
Cheers Daniel, best of luck with it
Great customer experience
Easy banking, fast withdrawals, brilliant live chat service from Drew. Market I wanted was not on the site. Asked on chat and within 20 mins, bet was placed.
July 5, 2026
Unprompted review
Reply from DragonBet
Cheers Marcus, we're a growing business who wants to do what's best for our customers. If we can help, we will.
best of luck
Drew was very nice
Drew was very nice, and sorted out my issue straight away 👌
July 5, 2026
Unprompted review
Reply from DragonBet
Thanks for the review Thomas and thanks for the custom. It's appreciated
Duncan jones was very quick to resolve…
Duncan jones was very quick to resolve my issue
July 4, 2026
Unprompted review
Reply from DragonBet
Cheers Bruce - good to hear
Becareful with this
Becareful with this. I understand it’s the risk you play. But I got two bonuses on Rihno game and then the game said error and reloaded it… I think this is a scam be careful please.
July 3, 2026
Unprompted review
Reply from DragonBet
Hi Aaron, we are not a scam - we are a regulated UK gambling commission licence holder.
It seems didn't go your way and we're sorry about that but as you say it's the risk you take.
Just another greedy gambling site
Just another greedy gambling site
Nothing special about this company.
They will ripp off their players
Take as much as possible and giving nothing or very little in return.
No bonuses,no free games.
Best thing i did on this site is to exclude myself
100% NOT RECOMMENDED!
Don' waste you money on this rubbish site!
July 3, 2026
Unprompted review
Reply from DragonBet
Hi Ionut, we're sorry this is your experience. However we strongly refute your claims.
We believe in fairness, offer loyalty clubs and regular offers and free spins. I'm sorry things didn't go your way but we never have and never will rip anyone off - it's not what we are about
Drew was excellent customer…
Drew was excellent customer service.Thank you.
July 3, 2026
Unprompted review
Reply from DragonBet
Thanks Dipendra. We think customer service is important. Hopefully it's one of the things that sets us apart
I needed some support with regards to making sure I had the correct bets open
I needed some support with regards to my bets and Fraser was quick to resolve this for me
July 2, 2026
Unprompted review
Reply from DragonBet
Cheers Jesse, hope you found a winner
Account just got suspended with no…
Account just got suspended with no notice!! Can’t even speak to them on live chat because I can’t log in so waiting on a response after sending my verification documents! Still no response
June 30, 2026
Unprompted review
Reply from DragonBet
Hi James,
Apologies about the hassle here. You should be able to access the live chat regardless of whether you are logged in or not - just click on the icon. It may have just been that you were outside of hours.
We've had a look for any contact from James Reapalot and can't find any under that name. If you wouldn't mind reaching out via the aforementioned icon or the email address customerservice@dragonbet.co.uk the team will be ready and willing to help.
Thanks for you patience here James and once again apologies for the hassle.
Drew was very helpful
June 28, 2026
Unprompted review
Reply from DragonBet
Thanks Mark, having a helpful team that understand the issues our customers are facing and are able to resolve them quickly and efficiently is an important part of the business. It's good to hear that Drew hit the Mark here
Signed up as a new member and…
Signed up as a new member and wagered£20 for the 200 free spins on big bass splash however I wagered £20 on big bass bonanza instead. I messaged customer support and Fraser was very helpful and he was able to rectify the situation straight away . Excellent service.
June 28, 2026
Unprompted review
Reply from DragonBet
Thanks for leaving the review Stuart, and thanks for signing up. If you ever need anything just jump on the live chat
review
spoke to duncan, very efficent and understood my issue. was calm and quick to point out what i had got wrong.
June 27, 2026
Unprompted review
Reply from DragonBet
Cheers Craig, that's great to hear
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