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Company details

  1. Web Hosting Company
  2. Database Management Company
  3. DNS Provider
  4. Email Service Provider

Written by the company

DH Cloud Ltd is a web and VPS hosting provider. Established mid 2023, the company is based in the United Kingdom and provides affordable and reliable services to customers across the globe. DH Cloud is the partner company to DragonHive Solutions.


Contact info

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Wonderful service

Wonderful service! The selection of VPS services are great, I used my service to run a Minecraft server. When I ran into some issue the staff were more then happy to help me out and went above standards to fix my ram issues.

September 1, 2024
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Hi Arthur,
Thank you so much for your kind review! We're thrilled to hear that you're enjoying our VPS service and that it worked well for your Minecraft server. Our team is always here to help, so it's great to know we could assist with the RAM issues and ensure everything ran smoothly. If you ever need further support or have any new projects in mind, don’t hesitate to reach out. Thanks again for choosing us, and happy hosting!

Rated 5 out of 5 stars

Fantastic Service, Quick Setup!

The setup of the service was very quick, the server has so far been extremely efficient and able to support my needs. The service provided by the team was efficient.

August 29, 2024
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Hi Customer, i'm glad to hear you're happy with our service! We believe excellent customer service is absolutely crucial for a hosting provider

Rated 1 out of 5 stars

Wiped my VPS on 3 separate occasions.

I was a customer of Dragonhive for a total of around 5 months. Within the first month of having a VPS with this company they informed me they had mistaken my account for someone else's and my VPS' data had been completely wiped. After this mistake Dragonhive did offer 3 months free I accepted and continued to use their service. The next month my VPS had once again been completely wiped because of a billing error on their end. After this one I was very reluctant to continue using them for my VPS however they did offer a refund of the initial payment I had made so I once again decided to stay with them and give them the benefit of the doubt. After 2 more months of very few issues my server was once again completely wiped. This time was apparently due to a system error their end once again. After this time I completely lost trust with the company and they had no offer of compensation for my data loss. Please steer clear of this company. The response times are appalling and services not much better.

June 27, 2024
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Hello Reece, we're sorry to hear you're not happy with the service you received. It's upsetting to hear that the experience with us caused you to lose faith in our services.

The concerns that you raised as a customer have aided us to grow as a company and we feel that changing to adapt, and taking on criticism is extremely important for a business to thrive in today's climate, and something that is missing from other businesses out there.

In light of your poor experience, we have overhauled our team, the services we provide and our entire brand.

Once again, thank you for your honest review.

Rated 5 out of 5 stars

Great company

Great company, were very responsive and accommodating to my needs, happy to let me give things a go with their server before I committed!! Thank you again for your great service

April 26, 2024
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Hi Customer, thank you for your feedback! We pride ourselves in providing our future customers with just the same amount of care and support as our current ones

Rated 5 out of 5 stars

Amazing service from the DragonHive…

Amazing service from the DragonHive Hosting team, They helped me fix any problems i had with professionalism would recommend there Windows VPS what can i say they are very fast even with having the basic plan you wont be disappointed thank you for the amazing service will be continuing my subscription

December 18, 2023
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Hi Alex, we're so glad you're happy with our services! Let's keep our relationship strong.

Rated 5 out of 5 stars

An unmistakable five star rating.

So all in all I will describe my reasoning for each star just so everyone understands why this is a serious five star and not just a friend looking out.

My first star was given for the obvious layout of the website and the basic suggestion etcetera... The layout of the website and upfront view shows easily what you're looking at and describing all the products to you.

My second star as well as my third was for pricing and hardware you get for the cost. The pricing is very good compared to a few other VPS providing services that I looked at. I am extremely happy with the performance I have received for the cost. The exclusive VPS pricing gives me great peace of mind when I am paying £190 a year for the result I am getting.

Finally, it should be known it could've been a four star, but it is a five star due to the fantastic 1 to 1 support for a first time VPS experience, assisting me for a couple of hours getting everything ready for the first time. So I add the extra two starts for an upfront and extremely helpful couple of hours of learning.

August 10, 2023
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Thank you for your amazing review Josh. Our priority is customer satisfaction, and it's extremely rewarding to hear of your experience with us.

Rated 5 out of 5 stars

DragonHive has amazing staff

DragonHive has amazing staff, and really smooth services. One of the best companies I've worked with.

August 4, 2023
Unprompted review
DH Cloud LTD logo

Reply from DH Cloud LTD

Thank you for the review Dominic. We're glad you're so happy with our services, and look forward to working with you more.

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