I cancelled the order due to a crack in the tank. No response. The day before delivery, I phoned about 10 times and sent another email. No response. Oil delivered, leaked.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used dragon petroleum Dyserth for the last 3 years. Friendly service if you order over the phone, or you can order online. Prices are always competitive. Haven’t met a driver yet, but delivery... See more
Ordered with Dragon using their recent postal promo. Delivery was a day quicker and I didn't even hear the driver until he was packing up. The only criticism would be, comms didn't really exist. I p... See more
When we lived on Anglesey we often found Dragon to be helpful and competitive. Since "downsizing" into full retirement in Rhuthun 3 years ago we have found Dragon to be just as helpful and competit... See more
Company details
Information provided by various external sources
Dragon Petroleum is Wales’ premier fuel and lubricant distributor. We supply domestic, agricultural and commercial customers throughout Northern Wales. With over 60 years of strong local ties and quality service, we have remained an integral part of the community, known for our reliability and efficiency. Our passionate drivers and experienced team have strong Welsh roots and are a significant part of what makes it so well respected. As the depot is operated by local people who can cater to both English and Welsh speakers, Dragon Petroleum offers a unique, friendly and local service.
Contact info
Meliden Road, LL18 6DD, Dyserth Clwyd , United Kingdom
- 01745 570350
- sales@dragonpetroleum.co.uk
- dragonpetroleum.co.uk
3.8
Great
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer.
Order was placed on their website and they delivered the fuel in a timely fashion even earlier than they initially said.
December 27, 2021
Ordered 1200 litres on a small vehicle…
Ordered 1200 litres on a small vehicle delivery arrived wagon half way up the drive and then drove of apparently not able to deliver !!! Had to get another firm to deliver costing an extra £300 . Very poor service driver did not let us know he was going to abort delivery. Have had a delivery of that size of wagon before!!.
December 23, 2021
did not deliver poor driver said the…
did not deliver poor driver said the lane was too narrow tosh bin lorries come down 4 wheeler not as big as bin lorry he only drives a wheel barrow
December 14, 2021
Reply from Dragon Petroleum
Hi,
I'm sorry to hear that there was an issue delivering your order. Please could you send your order number and any additional details through to feedback@dragonpetroleum.co.uk so that we can investigate this?
Thanks,
Graham
Not happy!!!
Bought on line 25 Oct. for delivery before 8 Nov. No record of my order when I telephoned! Eventually delivered 12 Nov.
I requested that they avoided the downpipes and gullies with the hose.
Indeed, this was the case at the back of the house but the downpipe gully at the front of the house was once again broken - this only happens with Dragon Petroleum.
I'm convinced that that the hose is mechanically retracted and that it catches the side of the downpipe gully - this in turn acts as a winch which tries to pull the gully and pipe out of the ground until part of the gully breaks off!!
Not happy!!!!!!
November 27, 2021
Reply from Dragon Petroleum
Hi,
I'm very sorry to hear that there has been an issue with your delivery. Please could you send the order number and any further details through to feedback@dragonpetroleum.co.uk so that I can investigate this?
Thanks,
Graham
Great delivery
Ordering effective, communication excellent and driver very polite and efficient.
November 17, 2021
I have not received my oil because the…
I have not received my oil because the tanker used was to big for the track to my cottage even though l specifically explained and asked for a small tanker to be used, l ever written and explained the situation etc and how to get down to the property on the provided space on my order and asking for a SMALL TANKER. So l am very disappointed. Hope you can deliver asap again for me please
Thankyou
November 12, 2021
Reply from Dragon Petroleum
Hi Lynda,
I'm very sorry to hear that there's been a problem with your order. Please could you send your order number or account number to feedback@dragonpetroleum.co.uk so that I can investigate?
Thanks in advance.
Emma
Great service
November 3, 2021
Good service
Good service, delivery driver very polite, would recommend Dragon Petroleum.
October 24, 2021
Excellent service Notified day of…
Excellent price and service
Notified day of delivery.
October 18, 2021
Excellent service turned up when they…
Excellent service turned up when they said and competitive price.
October 5, 2021
Quick and efficient service as always…
Quick and efficient service as always from Dragon fuels
September 5, 2021
First time customer of Dragon.
First time customer of Dragon.
Process was painless from ordering online to delivery of oil very early on the day as programmed .Driver was very pleasant so a satisfied customer.
August 11, 2021
Superb business to deal with
Superb business to deal with. Price was best I could find and delivery ahead of time. I cannot fault them at all.
August 10, 2021
No problem with delivery driver
No problem with delivery driver, been to me before and delivered oil then left me a slip confirming details - all fine.
Previous deliveries have been before the latest date stated which has been appreciated; this time it was the very last day stated which meant I was getting anxious that oil would run out. And yes I could have paid a bit more and been guaranteed an earlier date but in the past not been necessary as deliveries always arrived a day or so before due date. Rather disappointed and feel a bit let down.
August 9, 2021
I can’t rate this company high enough
I can’t rate this company high enough, they delivered when they said they would and we are not the easiest place to get to. Very impressed.
August 2, 2021
Very happy with the service and price…
Very happy with the service and price from Dragon Petroleum for my recent heating oil purchase. Several pence per litre cheaper than competitors, and the driver was very helpful. Will use again
July 28, 2021
Cheapest quote I could find for heating…
Cheapest quote I could find for heating oil, time scale not a problem.
But delivery driver knock off a pot of Lillies and bodged them back into the pot.
Would have been better if more care had been taken not to knock it off in the first place really!!!
July 26, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.