DragZone - Bulgaria Reviews 29

TrustScore 4 out of 5

4.0

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Company details

  1. Bicycle Store

Written by the company

Designed and manufactured by Velomania Ltd., DRAG has been one of the leading brands in Bulgaria since 2000, when serious production began. The company now holds approximately 40% of the market for middle to top-range cycles in Bulgaria. DRAG currently offers a full range of over 60 models of bikes. Take a look at our catalog for the innovative gravel genre, MTB, Cross Country, Free Ride, Dirt Jump, DH, BMX, Road & Track, E-bikes, Kids bikes, and the latest craze – fixed gear bikes. Of course, our success is not only based on the excellent ratio between the value and quality of our bikes but also the contribution of our own racers and international sponsorships: Dragomir racing team (MTB) has clocked up an enviable record of wins in local and Balkan-wide championships and the Ukrainian National Women’s Team has proven that our showcase track bike, the DRAG Bluebird, can win gold at European and World level. On the international scene, DRAG Bluebird reached the final of the Women’s Sprint at the London Olympics with Ukraine’s Lyubov Shulika. The DRAG brand is synonymous with the socially responsible development of Bulgaria’s cities and tourist hotspots. Over the past decade, DRAG has consistently led the way in encouraging Bulgarian kids to get on their bikes, organizing competitions and fun rides, especially for children, as well as creating the first bike parks in the country’s ski resorts Bansko, Borovets, and Pamporovo. Its annual program of events and competitions for serious mountain bike and freeride fans includes the DRAG Cherni Vrah Rally and sponsorship of the Tour of Vitosha race and City DH events. Almost 60% of our products are exported to the EU and 3rd countries. If you are interested in selling DRAG bicycles in your country please contact us.


Contact info

4.0

Great

TrustScore 4 out of 5

29 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Im disappointed because when my bike…

Im disappointed because when my bike arrived i didn’t look at the collet with hopes , that everything will be okey , i told myself its a bike store what can be incorrectly.I went to my home , I start to unpack the bike and at that moment I saw a scratch on the frame.Even if I checked my order at the Delivery Company , that scratch couldn’t be seen because I wouldn’t going to unpack everything from the bike there.Now when I want to give back the bike , I couldn’t do it because of this.Thanks.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic carbon gravel bike from DRAG

I bought a carbon gravel bike from DRAG which I absolutely love!!! The service was perfect from start to finish - they asked me for my measurements in advance and calculated the frame size. Then when I went to pick the bike up I had a fitting session and they changed the stem and tweaked the seat position for me. I can only recommend!

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service, in the shop they refuse to order parts and are rude the online shop refuses to deliver to the shop. Now I am stuck with parts which are neither the right size and parts which miss items. Cost me an additional 8 leva for delivery. FYI: all our bikes are bought from Dragzone!

May 3, 2025
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