drainagecareuk.com Reviews 6

TrustScore 4 out of 5

3.9

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Company details

  1. Drainage Service

Written by the company

Drainage Care UK is part of the Thames Drains Group and was established in 2000. Our engineers pride themselves in being polite experienced and reliable drainage experts. Using the latest technology and industry-approved tools, our fast drain unblocking service will leave no stone unturned. We can deal with any type of drainage issue you may have, either residential or commeercial.


Contact info

3.9

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Failed to provide CCTV & cost breakdown for insurance claim

Although the work done by this company was OK - they cleared a drain blocked by tree roots, it has been impossible to obtain the information needed for an insurance claim. They seem to be unable to provide a breakdown of costs and the cctv footage needed by the insurance company. I have phoned the number on the invoice and emailed many times requesting this. My insurance claim is now blocked. I am exasperated by the complete lack of after sale service and wonder if the 10-year guarantee is actually worth anything.

September 19, 2024
Unprompted review
drainagecareuk.com logo

Reply from drainagecareuk.com

Dear Mr Matthews
Unfortunately, we cannot find you in our system so we think your complaint pertains to a similar-sounding business name. Should you wish to contact us to discuss this further please visit drainagecareuk.com for contact details.

Rated 5 out of 5 stars

Blocked Gutter Drain

We had a blocked gutter downpipe that was causing water to spill onto the patio. The team used a vacuum system to clear leaves and debris, then flushed the pipe to ensure it was flowing freely. They went the extra mile – excellent work!

December 14, 2024
Rated 5 out of 5 stars

Fatberg Blockage

I hadn’t heard of a fatberg before but apparently, our main drain was completely blocked due to years of grease build-up. The team used a jetting tool to break down the fatberg and cleared the line entirely. They then applied a bio-treatment to reduce future grease accumulation. Exceptional service!

December 13, 2024
Rated 5 out of 5 stars

Blocked Shower Drain

My shower was pooling with water, and nothing I tried worked. The team came in and cleared the blockage. They also gave me tips to prevent it from happening again. Very happy. Five-star service!

November 4, 2024
Rated 5 out of 5 stars

Collapsed Pipe

Our garden drain kept flooding, and which turned out a section of the pipe had collapsed. They quickly identified the issue with a CCTV and replaced the damaged section without digging up the entire gardne. Professional and very reasonably priced.

March 11, 2024
Rated 5 out of 5 stars

Tree Roots

Called Drainage Care came after weeks of slow drainage, They found out tree roots had gone into my outdoor drain. They used cutting equipment to remove the roots and then relined the pipes to prevent future issues. Amazing service and expertise!

January 23, 2024

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