We were very happy with the service given by Lloyd and his colleague. They were prompt and efficient and very polite. It was a much bigger job than expected, but it was dealt with straightaway, which... See more
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Review summary
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What people talk about most
Based on these reviews
The original requirement was for a CCTV of the drainage system. Whilst carrying out the survey a collapsed drain was discovered. This proved to be a very difficult situation as the drain had been cov... See more
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The pipe flowing from my upstairs toilet past the basin into the stack had a blockage. Multiple attempts to unblock using a toilet plunger failed as did efforts by a plumber. I found Drain Division on... See more
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We were expecting a visit on a Friday, unfortunately the men couldn’t make it due to another job. But this was all ok as there communication with us was really really good and we where informed regula... See more
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Company details
About Drain Division Limited
Written by the company
About us
Drain Division is a small friendly company with a professional approach. We can attend to any emergency at any time of the day or night. We understand that when drains are blocked and utilities affected, time is of the essence. We will be there when you need us.
We have the knowledge and experience to keep your drains flowing freely with no problems. We are dedicated to ensuring your drainage issues are resolved as quickly and efficiently as possible, without costing you the earth.
We have a team of experienced engineers who can not only clear your drain, but will also offer advice to prevent it happening again. We pride ourselves on customer service and ensure you receive the service that you expect. Our friendly, local and experienced engineers are only a call away and can give you 100% confidence that you will receive the best service to deal with a messy situation in the shortest time.
Drain Division is a small enough company to care and provide excellent customer service, but large enough to be able to attend to your blocked drain within 2 hours of your call. We have engineers covering all your local areas and with our prompt service, excellent knowledge and equipment have your drains up and running quickly and efficiently. Not sure if we cover your area? Give us a call and we will be able to offer you advice and assistance Contact US Read our FAQ's Areas we cover
Contact info
Duck Island Lane, BH24 3AA, Ringwood, United Kingdom
- 0333 200 1623
- enquiries@draindivision.co.uk
- draindivision.co.uk
4.5
Excellent
770 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Dean and Shane Proficient and Professional
Dean and Shane were extremely proficient and professional in relining three pipes and installing a new gully. They explained the steps to rectify the problems we were having, by showing me real time camera footage of cracks and what they would do to resolve the issues. I would highly recommend them.
April 15, 2026
Reply from Drain Division Limited
Dear Sarah
Thank you for the 5* review. Great to hear that you were kept informed and shown the works required throughout. You now have the added comfort of our 10-year guarantee for the works undertaken. Thank you for the recommendations. Your comments have been passed to Dean and Shame.
Kind Regards
Drain Division
Drain Clearance and Resolution
Prompt contact and attended as agreed. Alik kept us fully informed as he went along.
April 15, 2026
Reply from Drain Division Limited
Dear Donna
Thank you for the 5* review. Always good to hear that the engineer kept you informed throughout.
Kind Regards
Drain Division
disappointing
I had a drainage issue with a gurgling pipe.
The engineer attended and cleared the drain so it was flowing, but the gurgling remained. I raised this at the time and was told it was something I would need to accept, and that further work wasn’t worth doing.
Within the next week or so I had another company come out, who used the appropriate equipment and cleared the blockage completely. The gurgling stopped straight away.
I contacted the company afterwards to explain what had happened via email, but the response focused on the job being signed off and there being no formal record of the gurgling, which was discussed on site, rather than the issue itself.
Based on my experience, the problem wasn’t fully addressed, even though the paperwork may suggest it was appropriately dealt with.
March 31, 2026
Unprompted review
Reply from Drain Division Limited
Dear Brendan
I am sorry to read your review. I have checked with the engineer and the job sheet completed at the time states - Very poor access all pipework enclosed within this being the ground floor flat of a block consisting of an upper flat and a basement flat. No access to gully unblocked from the sink and using the wet extraction unit all checked running clear.
There was no comment of having to accept the gurgling.
The engineer worked for 1/2 hour and charged a minimum rate. He could have worked for longer but didn't want to increase the invoice further. Obviously further works were required as Dyno-Rod carried out the same work but for longer. Maybe our engineer should have carried on working as proven was needed.
Our engineers will work until the problem runs clear, as in this case, or could be accused of running up a larger bill and time wasting.
Kind regards
Drain Division
Kept in touch with me on the day of the…
Kept in touch with me on the day of the appointment with when they expected to arrive. Friendly and professional. Completed the job on the day within time expectations. Happy!
April 13, 2026
Reply from Drain Division Limited
Dear Jenny
Thank you for the 5* review. Glad that everything went to plan for you and the work was completed quickly and efficiently. Your comments have been passed to the engineer. Thank you again.
Kind Regards
Drain Division
Professional company with an expert team
Professional company - expert team with Lloyd and Kris on the job. I felt in safe hands from the initial phone call to the job completion. The work was carried out to a high standard and the site was left tidy and cared for
April 2, 2026
Reply from Drain Division Limited
Dear Suzy
Thank you for the 5* review. Always good to hear that the engineers have kept the customer informed and involved throughout. Your comments have been passed to Lloyd and Kris.
Kind Regards
Drain Division
We had multiple blockages in our sewer…
We had multiple blockages in our sewer drains Rich explained everything to us before starting the job the job was sorted very professionally and completed in a very good time scale I would highly recommend this company.
April 2, 2026
Unprompted review
Reply from Drain Division Limited
Dear Angela
Thank you for your 5* review. Pleased to hear the Rich explained what he was doing and got the problem resolved for you quickly and efficiently. Thank you for your recommendations.
Kind Regards
Drain Division
Prompt and professional
Prompt. Very polite and professional drain clearance. Knew exactly what needed doing.
March 30, 2026
Reply from Drain Division Limited
Dear Sue,
Thank you so much for your 5* review and your kind words. I'm glad we were able to get the issue sorted for you and provide a professional service, i will pass you comments on to the engineer.
Kind Regards
Drain Division
My wife Rosemarie Westphal said it all…
My wife Rosemarie Westphal said it all in her review. What a waste of money. You pay for their time and not a service.What a disgrace. We will report this company for unethical behavior.
March 30, 2026
Unprompted review
Reply from Drain Division Limited
Dear Duan,
As previously stated, the drain was cleared and tested with your wife present. You were charged for 30 minutes, when tested if the drain was not flowing as it should then we would have stayed longer (which would have increased you bill) but it was flowing so there was no need. When you reported that the drain was backing up again we offered you our next availability to come back out which you declined. We always do our upmost to make sure our customers are happy with the service, but on this occasion we were unable to get back out to you at gone 20:30 in the evening as you were demanding.
This does not sound like unethical behaviour.
Kind Regards
Drain Division
Do NOT use this company!
Do NOT use this company! Paid for a drain to be cleared, technicians said it was done, but 1 hour after they left I did some laundry and drain overflowed! Speaking to the owner Paul, all I got was rudeness and he kept going back at me for every single statement I made. No accountability at all! He said he would send someone 2 days later, which is unacceptable. I take care of my elderly mother and need to do laundry every day. I paid £169 for getting a drain unblocked and certainly did not get that. What a rude man, what an utter waste of money and disappointment. I will be reporting them to Checkatrade as well as trading and standards.
March 30, 2026
Unprompted review
Reply from Drain Division Limited
Dear Rosemarie,
When we arrived on site we found that the manhole access was not possible due to a newly laid resin pathway so was only able to work from the gully. The engineer cleared the drain and tested this with you on site. This was able to be done within the first 30 mins, as we charge per 30 mins this prevented any additional and unnecessary charges.
Later that evening you called to say that you had used the washing machine and that the drain was backing up again, it was explained to you that the drain was tested with you on site and was flowing away so there was no need for us to continue working on it and would not have left if it was still backing up at the time.
At 20:30 that evening you demanded that we send an engineer straight away, unfortunately we did not have the availability to do so and you were given our earliest availability and told that if we got an earlier appointment we would let you know. As for your comments suggesting that we were rude, we have listened back to the call recording some 27minutes long and at no point were we rude and in fact you were asked several times to stop swearing and shouting.
We have cleared a drain in minimal time and tested the drain with you. The job sheet that you signed on site states all of this, along with an advisory to make the manhole accessible for future.
We have offered to come back at our earliest availability which you have declined.
Kind Regards
Drain Division
Reply from Drain Division Limited
Hello Robert,
Thank you for your 5* review, it is always nice to know that you are happy with the service provided and that we are meeting the expectations of our customers.
Kind Regards
Drain Division
We were very happy with the service…
We were very happy with the service given by Lloyd and his colleague. They were prompt and efficient and very polite. It was a much bigger job than expected, but it was dealt with straightaway, which avoided further stress. It was much more expensive than at first envisaged, but hopefully we should not have any further problems.
March 23, 2026
Reply from Drain Division Limited
Hello George
Thank you for your 5* review, we are very pleased you are happy with the service you received from drain division and that we could make it as stress free as possible. I will forward on your comments to lloyd.
Kind Regards
Drain Division
Very Helpful operatives
Very Helpful operatives, explaining what they were doing and why.
March 19, 2026
Reply from Drain Division Limited
Dear Alan
Thank you for the 4* review. Good to hear that you were kept informed throughout the works. You also have peace of mind with the drains with our 10-year guarantee.
Kind Regards
Drain Division
Turned up for start,were patient when I…
Turned up for start,were patient when I was explaining,did a lot there's not much else you can say about drains, other than they are a necessity,well done them..
March 24, 2026
Reply from Drain Division Limited
Dear Annabel
Thank you for the 5* review. Glad the survey was carried out and completed for you. Your comments have been passed to Rich and Frank.
Kind Regards
Drain Division
A prompt response with good service & price.
A prompt response with good communication at all times and knowledgeable and polite engineers. Overall price and service was very good.
March 24, 2026
Reply from Drain Division Limited
Dear David
Thank you for the 4* review. Pleased the complete service was good along with the price. You now have peace of mind with our 10-year guarantee for the works undertaken.
Kind Regards
Drain Division
efficient professional everything…
efficient professional everything explained polite technitions
al good
March 23, 2026
Reply from Drain Division Limited
Dear Allan
Thank you for the 5* review. Always good to hear that the technicians keep the customer informed throughout the works. Your comments have been passed to them.
Kind Regards
Drain Division
Misleading information.
Company make a thing of having no call out charge, they then quote a 1/2 hourly rate, then charge further rate for jetting on top of original rate once on site, which equates to £97.40 per 1/2 hour (plus VAT) =£116.88 per 1/2 hour, as a drain clearing company i think Jetting is part of the main use when clearing a drain.
Obviously very misleading, won't be using them again.
March 19, 2026
Reply from Drain Division Limited
Dear Mike
Somewhat surprised by your review. You were quoted the rates during our phone call (sound file has been provided to you). All rates are quoted on the phone prior to attending, NOT on site as you claim. Please listen to your call again to confirm.
You weren't going to be on site and declined the offer of our usual service of a call ahead, saying 'Just get on with it'.
The engineer did call from site and inform you that jetting would be required and gave the cost.
You have admitted today after listening to the sound file of the job booking that you found the pricing confusing! You could have asked for further explanation if this was the case. You said you were not quoted for the CCTV camera which was used and a refund was instantly given.
As you can see from our 755 reviews - 89% 0f which are 5* and Excellent, most of our customers fully understand the pricing quote and are happy with the works.
Jetting is not part of the main use when clearing a drain, rods are more commonly used.
Sorry that you did not understand the use of the word 'additional', maybe you should have booked the work for the following morning when you were home and the engineer could have explained more.
Kind Regards
Drain Division
Quick friendly same day service
I received quick same day service for a blocked drain that just needed clearing. Friendly team, drain unblocked in 15 minutes.
March 23, 2026
Reply from Drain Division Limited
Dear Tony
Thank you for your 5*review. Great to hear that the call out was the same day and cleared within the minimum amount of time. You comments have been passed to the engineers.
Kind Regards
Drain Division
Responsive and friendly
We used a rival company to do the initial survey, but after a lot and back and forth and a HUGE cost increase on the quote because ‘they’d messed up on the labour costs’ we looked elsewhere. I sent all the information to Drain Division who were quick to respond, friendly and knowledgeable. When they attended to do the job it transpired the initial survey we’d paid for was completely wrong, but again they were quick and responsive to get the work done in a timely manner.
March 16, 2026
Reply from Drain Division Limited
Dear Kate
Thank you for the 5* review. So pleased that we were able to correct the other company's error. You now have peace of mind with our 10-year guarantee for the works undertaken. Thank you again.
Kind Regards
Drain Division
Five star service
The engineers arrived, assessed the situation, dealt with the matter and left site. They were knowledgeable, friendly and super efficient and I wouldn’t hesitate to recommend them anytime.
March 19, 2026
Reply from Drain Division Limited
Dear Stella
Thank you for the 5* review. Good to hear that the problem was resolved so quickly and efficiently. Thank you for the recommendations.
Kind Regards
Drain Division
Brilliant
Although the engineers were outside of the predicted time-frame when they arrived they were brilliant - straight down to the job which they completely perfectly. Would highly recommend.
March 18, 2026
Reply from Drain Division Limited
Dear Mandi
Thank you for the great review. Sorry the engineers were running late, however pleased they got the problem resolved in the minimum amount of time. Thank you for the recommendation.
Kind Regards
Drain Division
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