Tech support is not great. Support people are evidently reading the Drake information that I can find online. I need to demand to a more knowlagable support person (next level) I very rarely call... See more
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Review summary
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What people talk about most
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Software was the best for the cost for years. When the company was sold, the software price almost doubled, and the customer service went to the dumpster. Prior to the sale, Drake always answered wi... See more
For the Price, it is a very nice program, but It times you out after 30 minutes which I find very annoying. If I'm delaing with client emails or doing my own record keeping such as scanning or inpu... See more
Company replied
We have used DrakeSoftware for 16 consecutive years. data entry, calculate and view mode is a simple process and search function for forms and the F1 key for assistance is highly useful. Printing of... See more
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Company details
Written by the company
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Written by the company
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contact info
111 Technology Drive, 28734, Franklin, United States
- 828.524.8020
- drakesoftware.com
3.2
Average
364 reviews
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Terrible tech support in English.
Terrible tech support in English.
Only reason I'm updating is your Spanish Tech Support excellent just like in the old days, software has some bugs but they all do, English support almost un-existing never able to figure out why my 2023 Software won't efile anymore.
April 21, 2026
Reply from Drake Software
Thanks for taking the time to share this, Customer. I’m sorry to hear about your experience with English support, especially when you’ve been trying to get answers on why your 2023 software is no longer e-filing.
I do appreciate you pointing out the positive experience with our Spanish support team, and I understand how frustrating it is when the level of help isn’t consistent across the board. Not being able to get a clear resolution on something as important as e-filing is a serious concern.
We’d like to help get this in front of the right team and work toward an answer. Please reach out to us at (828) 524-8020 or email Support@DrakeSoftware.com. If it’s helpful, you can also request Spanish support again at (828) 349-5500 while we make sure your issue is properly reviewed.
Thank you again for your feedback.
Reply from Drake Software
Thank you for sharing your experience, Susan. We’re glad to hear both the software and customer service have stood out for you.
they raised the cost by 23.10%
i'd give them more than one star because it has served us well over the years, however, recent changes more than offset all of the goodwill. Drake Software has become increasingly difficult to justify due to their pricing practices. This year they raised the cost by 23.10%, which is simply unreasonable for the same product with no meaningful improvements. I’ve used Drake for years, but these steep annual increases feel out of touch with the needs of small firms. Unless they reconsider their pricing strategy, I’ll be exploring alternatives.
April 21, 2026
Unprompted review
Reply from Drake Software
Thanks for sharing your feedback with us, Drake Customer. I understand how frustrating a significant price increase can be, especially when it doesn’t feel matched by meaningful improvements.
We truly value the years you’ve trusted Drake, and it’s concerning to hear that recent changes have made it harder to justify for your firm. Your perspective on pricing and its impact on small practices is important, and we take that seriously.
We’d appreciate the chance to talk this through and provide more context or explore options with you. You can reach our team at (800) 890-9500 or email Support@DrakeSoftware.com, and we’ll be glad to help.
Thank you again for your honest feedback.
Tax software and the portal work well
Tax software and the portal work well, but tech support has been lacking. I have been with Drake for over 25 years.
April 21, 2026
Reply from Drake Software
Thank you for taking the time to share this, Michael, and for your 25+ years with Drake. That kind of long-term experience means a lot.
We’re glad to hear the tax software and portal have been working well for you. We also appreciate you noting your recent experience with support.
If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or Support@DrakeSoftware.com, and they’ll be happy to help.
ABOUT THE GREAT THAT DRAKE SOFTWARE IS
CUSTOMER SERVICE VERY KIND, HELPFULL, SHE TOOK HER TIME TO EXPLAINED TO ME WHAT IS THE BEST OPTION FOR MY TYPE OF JOB.
April 20, 2026
Reply from Drake Software
Thank you for sharing your experience, Lia. We’re glad to hear the customer service felt kind and helpful, and that the time taken to walk through the best option for your work made a difference.
Drake Support during tax season…2025 Tax Returns
Drake Support during tax season continues to be great.
Airbnb - renting a room in your home while you also live there continues to be cumbersome in the data entry screens.
April 20, 2026
Reply from Drake Software
Thank you for sharing your experience. We’re glad to hear Drake Support continues to be helpful during tax season. That kind of reliability can make a big difference when things are busy.
We also appreciate you pointing out the data entry challenges with Airbnb scenarios. That kind of feedback is helpful for our team to keep in mind as workflows continue to evolve.
Great service. Comprehensive tax software.
I like the customer service. I like the product. I continue to pick up new secrets to using the software that make me more productive.
April 20, 2026
Reply from Drake Software
Thank you for taking the time to share this, David. We’re glad to hear both the product and customer service have been a strong fit for you.
It’s especially great to hear you’re continuing to discover new ways to use the software that help improve your productivity. That kind of progress can really add up over time.
CUSTOMER SERVICE FEEDBACK WAS SLOW AND…
CUSTOMER SERVICE FEEDBACK WAS SLOW AND INCONSISTENT. I HAVE BEEN WITH DRAKE FOR MANY YEARS, AND THE SERVICE WASN'T THE SAME AS I AM ACCUSTOMED TO.
March 20, 2026
Reply from Drake Software
Thank you for sharing this with us, Barbara. I’m sorry to hear that your recent experience with customer service felt slow and inconsistent, especially after many years with Drake.
We understand how important timely and reliable support is, and it’s disappointing to hear we didn’t meet the level you’ve come to expect. Your feedback matters, and we’d like the opportunity to look into what happened and help however we can.
If you’re open to it, please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com so we can assist you directly.
We appreciate your continued trust over the years and your honest feedback.
For the cost of Drake tax prep software…
For the cost of Drake tax prep software it is good. I only prepare 40-50 returns so I don't have that may clients to spread the cost over. I am down from the 300 returns I did a while back with a staff of three persons.
April 20, 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, William. It’s helpful to hear how the cost fits into your current workload, especially after managing a much higher volume in the past.
We’re glad to know the software continues to provide solid value for your needs today, even as your practice has changed over time.
Greatest Tax Software Ever
Customer service is excellent. No issues, the service people are pleasant and do a great job.
April 20, 2026
Reply from Drake Software
Thank you for sharing your experience, Hans. We’re glad to hear the customer service has been excellent and that your interactions with the team have been smooth and helpful.
I have used Drake Software for many…
I have used Drake Software for many years and have looked for cheaper programs, but nothing can out do Drake for being the best on the market!!!!
April 20, 2026
Reply from Drake Software
Thank you for sharing your experience, Beverly. We’re glad to hear that after exploring other options over the years, Drake continues to stand out for you.
That kind of long-term confidence in the software can make a real difference, and we appreciate you sticking with us.
Overall
Overall, it is a strong program and when corrections or changes need to be made, they update quickly and effectively. I have used this program for years, and would have given a 5 star rating last year. This year I went down to a 4 because they have not trained nor hired the phone support they used to have. Phone support this year gave me inaccurate information 2 times. This did not happen in the past, they would contact a supervisor or programing to get correct and accurate information. But 2 times this year the phone support guessed instead of finding out. First time I saw the answer shortly after hanging up, I just had to click a box I didn't see on the bottom of the screen. Support had told me I would have to paper file the return. And the second time, I asked if Iowa would be paid on the 15th along with the federal payment (it was on the transaction report with no date following) and they assured me it would be. But it wasn't. I also sent the client a payment coupon so they were able to pay the Iowa tax liability in, but to guess and make stuff up when they don't know, is bad support. So, to summarize, their customer support was great for years, but this past season it went down hill hard.
April 6, 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share such detailed feedback, Katy, and for your years of experience with the software.
We’re glad to hear the program itself continues to be strong and that updates and corrections have been timely when needed. That consistency is important, especially during a busy season.
We also appreciate you outlining your recent support experiences. Having clear and accurate guidance matters, and your examples help highlight where expectations weren’t met this time around. If you’d like to walk through any of those situations further, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
Inefficient and NOT user friendly
After using several different tax software options in my career, I find Drake Tax very inefficient. I'm honestly not sure how it get's reviewed so well... it is not user friendly. Forms are often not linked to input sources (or input has to be duplicated on different screens), diagnostics are not linked to the source of the issue, and input screen descriptions do not match the official forms. It takes way too long to figure out the right input or how to fix a diagnostic. This software slows me down. People say the customer service is good, but with a good tax software you should not need much customer service. The last thing I need during busy season is to have to call or research issues. The customer service may be good, but my time is worth more.
April 20, 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this, Tabitha. I’m sorry to hear how frustrating your experience has been, especially when it comes to navigating inputs, diagnostics, and the extra time it’s taking during a busy season.
You mentioned issues like duplicated data entry, diagnostics not linking back to the source, and mismatched screen descriptions. I understand how that can slow you down and make day-to-day work more difficult than it should be. Your time is valuable, and the software should support your workflow, not get in the way.
We’d like to help take a closer look at what you’re running into and see where we can make things easier. Our support team can walk through those specific scenarios with you and offer guidance or solutions. You can reach them at (828) 524-8020 or by email at Support@DrakeSoftware.com.
Your feedback is important and helps highlight where improvements are needed. We appreciate you sharing your experience with us.
Drake is excellent
Drake is excellent. The product is well structured, relatively easy to adapt from earlier ones. The help line answers immediately, with no delays, and accesses the applicable help source immediately. No delays answering. Cost-effective.
April 20, 2026
Unprompted review
Reply from Drake Software
Thank you, Max, for sharing your experience with Drake. We're glad the program structure and Help resources have worked well for you, and that our support team has been there when you needed them. We truly appreciate your business and your feedback.
After using Lacerte tax products for 30…
After using Lacerte tax products for 30 years, I found Drake to be comparable if not better and easier than Lacerte - the price was beyond belief - I just couldn't believe a program that provided everything I ever needed at a FRACTION of the cost of Lacerte. Even though I was just learning the program, I was able to complete return and track them faster and better than I ever had before!!
April 19, 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this, Debra. We’re glad to hear the transition from Lacerte has felt smooth and that the ease of use and pricing stood out right away.
It’s especially great to hear you were able to complete and track returns more efficiently even while learning the program. That kind of improvement can make a real difference during the season.
Drake Tax has its issues but it and its…
Drake Tax has its issues but it and its support have been significantly better than every other system we have tried.
April 19, 2026
Unprompted review
Reply from Drake Software
Steve, thank you for sharing your experience. We’re glad to hear that, overall, both the software and support have stood out compared to other systems you’ve worked with. That kind of consistency can make a real difference.
Drake software is Worth a Time Investment
I have found Drake software intuitive and easy to use - but KIM all software comes with a steep initial learning curve, excellent customer service, feature-rich (multiple ways to do automated billing, scheduler, organizers for clients, etc), a useful and helpful video library, and more. As a CPA who has used different tax software over 40+ years of practice, I have zero complaints with Drake.
April 15, 2026
Unprompted review
Reply from Drake Software
David, we appreciate you taking the time to leave a review. It’s great to hear that the features, flexibility, and available resources like the video library have helped make the investment worthwhile over time.
Reality Check
First, any professional who thinks any software is more than a calculator is fooling themselves. Any software, their guarantee is that it can add and subtract. DRAKE like any other software evolves with the tax code and yes, it doesn't do some things (some of those restrictions come directly from the government entities). And, if you think the customer service reps should know everything about every issue with the Fed, 50 states, plus territories, and local forms, you are fooling yourself. Drake customer service does a GREAT job. And, yes the price went up, but it is still relatively affordable. However, they changed their unlimited package to unlimited personal and an add on for business returns and they didn't make that clear for this most recent season. I had to purchase business returns.
April 15, 2026
Unprompted review
Reply from Drake Software
Kerrie, we’re grateful you took the time to share this feedback. Your perspective on how tax software fits real-world practice, and your recognition of our support team, means a lot. We hear you on clarity around unlimited personal returns versus business returns and the add-on for business work; feedback like yours helps us communicate packaging and options more clearly for preparers in the seasons ahead. If you’d like to walk through your account or licensing options with someone directly, our team would be glad to connect with you one-on-one at (828) 524-8020 or Support@DrakeSoftware.com.
Worst year ever
Worst year ever. 2025 was absolutely horrible with Drake, especially non 1040 returns. The software was so slow, would freeze or crash, and don’t even bother calling to ask Drake about it. They will blame your setup, even though it’s the same setup you’ve run with them for years. I know it’s not our setup because I could open 2024 Drake, and it worked great, but 2025 was extremely slow. I think it has to do with their new workflow hub that was useless.
Drake was always considered a popular software option, especially for the price point. With the amount of issues we’ve incurred the last two years, and the price being more than double what it once was, we’re looking into other options.
April 15, 2026
Unprompted review
Reply from Drake Software
Thanks for sharing your experience, William. We’re sorry to hear how challenging this past year has been, especially with performance issues on non-1040 returns.
We understand how frustrating it is to deal with slow speeds, freezing, and crashes, particularly when your setup hasn’t changed and you’ve had better performance in prior years. Your concerns about the workflow hub and the impact it’s had on usability are also important, and we hear how that’s affected your confidence in the software.
We’d like the opportunity to look into what you’re experiencing and see how we can help improve performance. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your setup and escalate any underlying issues.
We appreciate your feedback and the time you’ve spent sharing it.
I can't say enough good things.
Drake provides a great product that is accurate, priced reasonably and easy to use. The service, although not needed much, is exceptional. The person that answers my call is the person that cheerfully solves my problem or answers my question. Drake obviously cares about its clients.
April 18, 2026
Unprompted review
Reply from Drake Software
Steve, thanks for sharing this with us. It’s great to hear that the ease of use and responsive support have made your experience a positive one when you’ve needed assistance.
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