Dr.Dropin Reviews 58

Fulham Broadway site
- great website for booking, booked at 4am I think.
- very clean.
- very calm office, friendly staff.
- timely service. In and out in 15mins.

My medical issue wasn’t so complicated, but the Dr (Chantry) was pretty thorough and able to communicate well eg. Issues, solutions, follow-up steps, what to look out for etc. etc.

Would use again, for sure.

40 min. prior to my appointment I received a cancellation message from Dr. Dropin, due to staff sickness. This close to my appointment I certainly expected a phone call from Dr. Dropin, as you don’t necessarily read your message right away. I received the phone call 15 min. prior to my appointment – and without any “sorry for the inconvenience” just “when is it suitable for your new appointment?”
I fully understand that staff members get sick, but what I find unacceptable is receiving the cancellation 15 min. prior to the appointment. This is poor treatment- and complete lack of respect for patients. If I as a patient want to cancel my appointment, I am required to do so min. 24 hours prior to the appointment, otherwise I will be charged for the whole treatment. Since I already had started my travel for my appointment, I lost an hour from work because of Dr. Dropin’s poor customer service – who is paying for that?
I told Dr. Dropin, with the complete lack of service, I was not interested in re-scheduling, and that I would rather try to schedule an appointment with one of their competitors. For those who read this review I would recommend they do same; find another provider that would treat you nice and with respect you deserve.
As a recommendation for Dr. Dropin, I strongly suggest they have back-up staff in case of sickness leave etc. to avoid these situations, but even more, start treating your patients with respect and the service they deserve.

Since I cannot give them a score of 0/5 stars, I give them 1/5 stars.

These are scammers!!! i told symptoms the doctor didnt even know what to say she closed the phone ( we only talked 10 minutes) and told me she will get back to me later she sent me a message saying i should go to my fastlage Wow thanks?!! No refund or anything?? Avoid it all cost!

I asked for simple blood tests not only paying absurd sums, they lost the results, after two months I got a part of the results. 0 organisation, 0 professionalism. Absurd

I booked a video consultation for my child and the only thing the doctor said to me was that she recommended me to book a physical appointment. I would be fine with this but they refused to refund me which is absurd to think anyone should pay for someone to tell them they can’t help you.

I paid for a digital support. I did not get any answer even after having contacted the support.