Dreame Technology Reviews 1,047

I was holding off on doing this review as I wanted to give Dreame's customer service a fair chance to prove the negative reviews wrong.

After owning an L40S ultra robot vacuum, one of their top-tier products, for over a month, I decided to contact support because of the poor performance that I have been getting from the vacuum. The cleaning, obstacle detection, mapping and just overall performance of the vacuum did not live up to the specifications. For a product that costs NZD1350 (when I bought it), it actually performs similarly to something that costs about 600 or 700 from say, Eufy. I sent through videos and photos of the issues like dirt being left, getting stuck on the smallest obstacles and lowest thresholds, errors on the cleaning program etc. I admit that while the responses took longer than acceptable at least they responded and the reps sounded sincerely enough. Unfortunately, they just would not accept the resolution that I was requesting which was to be compensated for the price difference, either via a partial refund or accessories that have around the same value. Their accessories, mind you, are overly priced as well. You can get these accessories from OEM at about 1/10th of their prices. Yet, they flat out refuse and just offered an extra set of mop pads and a filter. While I appreciate the gesture, I think it's just not something that shows how they value the feedback from real world users of their products. I basically gave them the areas where the product is flawed. The features and functions on their specs are exaggerated!

I will likely just return the product for a full refund and complain further to the Commerce Commission because I think people are getting a bad deal with Dreame for their exorbitant prices.

If I could give zero stars I would. Basically I have a $2500 paper weight. The biggest piece of rubbish. Customer service refuse to even give me a list of repairers so I can get it fixed myself.
avoid!!

One of the most frustrating customer experiences I’ve had in a long time.

The product was returned properly and has been confirmed as received. Despite this, the refund is being delayed without any clear or legitimate explanation. Instead of processing the payment, I keep receiving generic copy-paste responses such as “your case has been forwarded to the responsible department” and “please be patient.”

Weeks pass — nothing happens.

There is a clear 14-day withdrawal right for online purchases in Germany. A refund after a valid return is not optional, nor does it require endless “internal reviews.” It is a basic legal obligation.

The lack of transparency and accountability is concerning. It feels like the process is intentionally stretched out in the hope that the customer will simply give up.

If you value reliable customer service and straightforward refunds, I strongly recommend reconsidering before purchasing here.

Extremely disappointing.

Wish I read all the reviews before the purchase of dreame product, the customer service is 0, bought robotic vacuum cleaner for 1k and it broke down in 3 weeks, sent it back to Dreame and had nothing for 4 weeks, send them two emails and had one reply with full of c…p how much they care about their customers and all that, nothing about my broken Item!!! Avoid !!!!

I wish I’ve read all about dreamy technology here on TrustPilot BEFORE I decided to buy my X50. Thanks God I used some Black Friday promotion to pay only 50% from original price, because I’d kill myself if I’d pay full price. I would say that this 50% discount is that what robot vacuum actually worth, but even with discount is too much for what I’ve gotten. Not good mapping, not good cleaning (not vacuuming, not washing). All you see on TikTok, Instagram and YouTube - is very well bloggers, very well payed by Chinese manufacturers for advertising. This robot X50 cannot vacuum normally even door mat, let alone to vacuum my living room carpet. Still using my Dyson. This X50 shit is suitable only for supporting of little order during week, but again a lot of actions to “prepare” surface for it. Dyson+Mop=best combination. I wish I’ve spent this 850 euro for newer model of Dyson. Really. Total disappointment.

received a non functioning robot, support was a waste of time for 3 days, they refunded once i sent this piece of trash made in China back

next Company, today you have to try them all, and 1/100 is decent, unfortunately youtubers and reviews on e-commerces are all paid actors nowadays, even the ones you wouldn't expect

My Dreame X40 developed a fault after only a few months of normal use, and the customer service experience has been extremely frustrating.

I have been trying to resolve this since December, it is now mid-February. Despite extensive troubleshooting on my side and clearly identifying the issue, support keeps repeating scripted responses and pushing a long repair process without acknowledging that this would leave me without a vacuum for weeks.

I also called customer service hoping to resolve things faster, but the experience was terrible. I was talked over, my explanations were not acknowledged, and I kept receiving generic reassurances instead of real solutions. Suggestions like “you arrange UPS pickup” were repeated without addressing the actual problem or the inconvenience caused.

Nothing actually moves forward, and the ticket has been closed and reopened without resolution.

For a premium device, I expected much better after-sales support. Based on my experience, be prepared for a very frustrating process if something goes wrong.

I have has the dreame l40s ultra for about 4 months - I have constant issues with the unit including wifi, poor cleaning, ignoring carpeted areas and numerous other issues - I have contacted the help desk - complaints desk etc and the response is sporadic or
non existent- they don't seem to
get to addressing any issues

This is life-changing especially for lazy people who doesnt like to clean!

Their robot vacuum L10 ultra ($2000) worked pretty well for 2 years and then starting having so many issues. It is now Feb 2026 and I’ve been trying to get it serviced or repaired through Dreame customer service since Oct 2025. They’re absolutely useless.

Will never buy another one. Not going to spend that kind of money and not be able to get it serviced or repaired.

Absolute joke.

Robot vacuum still in warranty has a fault. Customer service was efficient. Robot sent to factory to get fixed and sent back with no issues.

I see a lot of negative reviews. i would like to relay my personal experience with the Dreame L40 . It was fantastic. The hardest part over all was waiting for it to arrive - it was ordered in Christmas season during a postal strike - so some delay. during the whole time Dreame kept in touch - updating delivery info, 'gifting' items to my original package to make up for delays. It arrived, easy set up, and since then I have really appreciated it's efficient, quiet regular upkeep in our house. I love the updates it announces as it goes through it's process, love I don't have to empty or clean canisters all the time, basically doing a terrific job. We have no pets, laminate flooring - not a challenging landscape I admit. Now - my only concern is longevity - it's only been here for a couple of months - so I will update if any problems with breaking down or problems getting support if needed. So far -5 star+ rating for us. I feel compelled to name it - it's part of the family now! Very happy in Canada! HIGHLY RECOMMEND!!

They keep sending me spam, even though I've asked them to stop.

I paid for a product and it never got delivered. When I reached out to customer service they said sorry. And that’s it. I’m so pissed and filing a refund through my credit card company

STAY AWAY FROM DREAME! After 10 months the fan failed and i sent it for repairs at the start of November. They sent it back in December, still broken and really dirty. I don't think it's even the same robot 😅

They have 'prioritised' the issue over 10 times since then, apparently (its AI email responses they automatically send almost weekly). They still haven't confirmed if they want me to return it for repairs, which will just take another month.

I paid $1.5k for 10 months of use and now it's been collecting dust for 3 months. I'm in Australia and enacted my rights under Australian consumer law, which they have well and truely breached at this point, but still they wont address the issue and sent another Al email saying repairs will be prioritised. Just completely ignored my other email. Just goes to show it's all automated nonsense.

I have also called their support number on their website over and over but it just hangs up after 5min on hold. More evidence to go with the rest when I inevitably have to escalate this. I tried calling at different times on multiple days.

I'm going to have to escalate to the Office of Fair Trading and, if they keep ignoring me, lodge a claim with my states Civil and Administrative Tribunal.

Absolutely at my whits end with this company and wish I didn't wait so long to put the pressure on them, because they obviously don't care and will wait for you to escalate.

The robot is great when it works, but have an issue under warranty? Kiss your money goodbye. Want more experiences like this? Search Dreame reviews on google or search Dreame support on Reddit. I'm only one of so many!

Looks premium. Operates like a scam. We ordered the Dreame Matrix10 Ultra around Christmas because it was heavily discounted. Delivery was promised within 5 business days. The product never arrived. Tracking was stuck at “label created” the entire time. Customer support is effectively nonexistent. Emails were ignored. Chat responses came hours later, repeating the same excuse that this delay is “normal” and that we should wait. No real information, no accountability, no solution. After multiple follow-ups, nothing changed. We never received the robot. The only reason we got our money back is because we paid via PayPal. Because of Dreame’s failure, we also lost the discounted price and can no longer reorder the product anywhere, as the sale is long over. Dreame offered no replacement, no price protection, no compensation, and never followed up. Completely unreliable. This is not premium service. Avoid buying directly from this company.

Its been two months and I still didn’t receive the ordered item. The customer service is not real people so don't expect to have a clear answer. They don’t even know what has been delivered where the items are. Stay away from them

worst customer service ever! returned my vacuum more than 2+ months ago and still waiting on my refund. its a joke! well good thing i know where not to shop for a vacuum now

It’s my first experience with Dreame. A few weeks ago I bought two Dreame robots (an Aqua10 Ultra track and a Matrix 10 ultra). In this review I’d like to focus on the Matrix.
I bought it to take care of large wooden floor and a few “hard floor” surfaces. After a few weeks of use all I can tell is that the robot in just incredible, after carefully setting up the control app, it started doing its job with no issues.
Since it started running I never had to manually clean any area it took care of.
The ability to change the cleaning pads to different areas on its own is impressive.
Up to now it’s a full 5 stars rating.

To say Dreame's customer service is terrible would be to infer they provide customer service.

I called them to ask why a coupon I received from them was not working on a purchase I was trying to make.

It is a pretty simple question and it doesn't seem like a hard question to answer.

They have escalated my questions through 4 levels of their support team. It has been over a week and I still haven't received an answer.

On a previous occasion, I ordered a bottle of their cleaner for my X40 Master robot cleaner. It took 13 days to receive it. In today's shipping environment even 2 days is considered a long time.