Terrible customer service
Original crib instructions said we only needed a universal bed rail.
So when my daughter turned 3, I bought a universal bed rail from Dream On Me.
Spent 2 hours trying to figure out how to make it work, since the instruction manual is extremely unclear. It was impossible and I had to stop. That was the first night my daughter didn’t have a bed. It has almost been a month.
I contacted support the next day and they said that I need this other SECRET piece that is not mentioned in ANY OF THE MANUALS.
So I ordered the secret piece that I never knew I needed. This is the piece I’m writing a review on.
Piece gets there. I spent 2 hours trying to figure out why the universal bed rail won’t screw in to the head and foot boards. Well turns out the screws that came with the universal bed rail doesn’t actually fit. It’s about a quarter inch too short.
Since that day, I have gone back and forth with customer service over email since their phone number is off (good indication of their level of support). It has been since Oct 6.
I JUST NEED 8 SCREWS!
And to EARN my 8 screws, I am answering many redundant questions, taking pictures, and waiting ELEVEN business days.
To this day, I have not gotten confirmation that they will send the correct screws, it is now Oct 21.
I will be figuring out my own screws that fit instead of being SCREWED by their incompetency. I don’t have time to play their ridiculous waiting games.