Dreampairs Reviews 173

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and will... See more

Company replied

Rated 5 out of 5 stars

I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Se... See more

Company replied

Rated 4 out of 5 stars

I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.

Company replied

Rated 4 out of 5 stars

Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deduct... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]


Contact info

4.0

Great

TrustScore 4 out of 5

173 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer care is alive!

What a great experience..truly a gift without a catch. Customer care is alive at Dream Pairs. My free shoes are very nice, well made, and pretty. I selected a half size too big so fit could be better, but that's on me. Thank you Dream Pairs...

September 12, 2023
Unprompted review
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Reply from Dreampairs

Thank you, Sonja, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!

Rated 5 out of 5 stars

Great shoes good fit!

These shoes are great! Good quality and true to size. I wear a US size 10 womens shoes. Dream pairs has lots of good deals on shoes and tons of variety! These shoes are very comfortable and have such a wide range of sizes!

September 10, 2023
Unprompted review
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Reply from Dreampairs

Dear Sarah,

Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!

Rated 5 out of 5 stars

Skeptic turned believer

I was skeptical at first because I found them via a Facebook ad but they have surpassed all expectations. I bought one pair and it came quickly. I loved them so I bought three more pairs. They also came quickly.

Dream Pairs released a survey allowing a chance to win free shoes. I won a pair and they are wonderful. Again, they came very quickly and packaged nicely.

September 11, 2023
Unprompted review
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Reply from Dreampairs

Hi Kaitlyn,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Quality shoes at a great price!

Quality shoes at a great price and outstanding comfort! These are my go-to shoes when I know I will have to be on my feet and look professional. Excellent size selection and return policy. Highly recommend!

September 8, 2023
Unprompted review
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Reply from Dreampairs

Hi LeAnn,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

The shoes fit great

The shoes fit great, and are wonderfully comfortable. I can finally wear heels all day without my feet dying before I get home. Will be going back for more colora

September 8, 2023
Unprompted review
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Reply from Dreampairs

Hi Vanessa,
Thank you for your great review! We are really pleased to hear you love your new shoes.

Rated 4 out of 5 stars

Nice experience

Nice experience. The staff is nice and very helpful.

February 5, 2023
Unprompted review
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Reply from Dreampairs

Hi Alex,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

Trustable brand , Comfortable shoes ,Great Customer Service,

I’ve received many different style shoes complementary from this company. They have great customer service, I’ve experienced an order problem before and they responded to my email very quickly and helped solve the issue . Also the shoes that I received from them are very comfortable ,such as their sneakers, very lightweight and soft ; the flats I’ve received months ago are still in good shape. A trustable shoe brand !

August 23, 2023
Unprompted review
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Reply from Dreampairs

Dear Ginny,

Thank you for highlighting our outstanding customer service in your review!

We’ll pass along your compliments to our team.

Look forward to serving you again soon!

Thanks,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Dream Pairs is wonderful shoe brand

Dream Pairs is wonderful shoe brand. A big variety of shoes to choose from for the whole family. Their shoes are of high quality, comfortable and stylish. I highly recommend them!

August 23, 2023
Unprompted review
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Reply from Dreampairs

Dear Hendrika,

Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Thanks again for your support!

Warm regards,
Dream Pairs Customer Care Team

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company! I really can't say enough about Dream Pairs! Great staff and incredible shoes. The quality of each pair of shoes I've recieved have been top quality, style and comfort. I have recieved many compliments on my Dream Pairs shoes. Great selection check them out today!

August 23, 2023
Unprompted review
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Reply from Dreampairs

Hi Daniela,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Great variety of comfortable shoes!

I owned a lot of shoes and sandals from Dream Pairs and I love them all. I bought one from Amazon and I fell in love so now I owned multiple pairs from this brand. They shoes are well made, stylish, and super comfortable.

August 7, 2023
Unprompted review
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Reply from Dreampairs

Hi Mari,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

Well Made and Comfortable

I’ve received several pairs of shoes and they have all been well made and very comfortable. I’m very happy with the quality of shoes and slippers.

August 18, 2023
Unprompted review
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Reply from Dreampairs

Dear Rich,

Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!

Rated 1 out of 5 stars

Disgusted

Disgusted.
Size Uk 5 is more like a Uk 3
My feet are 4.5 Uk standard size and I can only get my toes in and not my heal. AVOID!
I am so disappointed because I really thought I’d found the perfect work shoes with them being soft on your soles and breathable but they are ridiculously small, shorter than advertised and super narrow!
Now I’m stuck with them because of the stupid return shipping and non refundable original shipping, which basically amount to 50% of the amount paid!! What a scam, I’m so glad I didn’t buy 3 pairs to get the bigger discount (which I very nearly did!)

Dream Pairs….. tell people your shoes run SMALL!!!!!! Then you might get some satisfactory reviews!!! And also happy and return customers!!!!

August 14, 2023
Unprompted review
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Reply from Dreampairs

Hello Miss L Harrison,

Thank you for taking the time to bring this to our attention.

I am sorry that our shoes don't fit. I totally understand how disappointed when you received a pair of shoes you love but ended up being too small.

I will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.

Sorry, these shoes don't support free returns.

If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.

Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.

Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy

I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.

I would like to attach our email address for the support team.
contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,
Dream Pairs Customer Care Team

Rated 1 out of 5 stars

Wish I'd read some of the reviews on…

Wish I'd read some of the reviews on here before I used the company. I ordered some Mary Jane pumps in size 5.5 but they were very small, more like a 4.5, so I returned them (& had to pay for the return myself). I received a refund within days but it was £6.44 less than what I'd paid originally. When I questioned this I was told it was the non-refundable shipping cost, which to be fair is stated on their terms & conditions page. Very disappointing as they were nice shoes & I had been considering re-ordering them, however if it means I lose £6.44 plus the Royal Mail return amount each time I don't think it's worth the risk. Also I tried to post a review on their own website to warn others of this & that the shoe size comes up small, & for some reason it wouldn't accept my negative review as it says the server is busy. Funny that, it did seem a bit suspect that all the reviews on their website are 4 start & above!

August 11, 2023
Unprompted review
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Reply from Dreampairs

Hello Susan,

Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.

I would like to attach our email address for the support team.
contactus@dreampairshoes.com

Looking forward to hearing from you!

Best Regards,
Dream Pairs Customer Care Team

Rated 4 out of 5 stars

Very comfortable shoes.

Very comfortable shoes.
Nice style. A bit overpriced. I feel like the price point should be $30 or less. You can find nicer shoes at TJ Maxx for that.

July 21, 2023
Unprompted review
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Reply from Dreampairs

Hi Amber,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.

Rated 5 out of 5 stars

I am so happy with my two (and waiting on the third) purchases

I am so happy with my two purchases, that I am now waiting on a third pair! The shoes are incredibly comfortable and stylish. I have small feet, and they actually carry my size! The fact that they are half the price and the same quality as the other similar brands is a huge plus. Thank you for making these lovely shoes. How about a stylish boot for winter?

August 11, 2023
Unprompted review
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Reply from Dreampairs

Hi Pamela,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

From all of us at Dream Pairs family, we look forward to seeing you again soon!

Rated 5 out of 5 stars

These shoes are terrific

These shoes are terrific. So comfortable. I love the look and feel. Are they loafers? Are they flats? Yea to both! And they are very stylish. This is my second pair, but not my last pair!

August 1, 2023
Unprompted review
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Reply from Dreampairs

Hi Denice,

We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.

Rated 5 out of 5 stars

The shoes are sooo comfortable and…

The shoes are sooo comfortable and stylish. OMG, Sooo many inviting styles to choose from. The turnaround time for delivery is absolutely amazing! I truly admire this company.

August 10, 2023
Unprompted review
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Reply from Dreampairs

Hi Catherine,

We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.

Rated 5 out of 5 stars

Beautiful shoes and very well made

Beautiful shoes and very well made. I own three pair and I love them all!

August 10, 2023
Unprompted review
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Reply from Dreampairs

Hi Mrs Beckett Mathews,

Reviews like yours make our day because it makes all the hard work worthwhile.

Thanks again for choosing Dream Pairs, and we can’t wait to see you again!

Rated 5 out of 5 stars

Awesome comfortable shoes!

Wonderful experience and exceptional shoes! I tried the Square Toe Knit Loafers and they are so comfortable. I have wide feet so sized up from my usual 6.5 to 7 and they are perfect! The shipping did take a bit longer, but it was worth the wait. The shoes are very comfortable and very stylish. I love the design of the shoe with the differing knit patterns. There is also a really nice heel cushion in the back which makes the shoe very comfortable. The shoes are perfect to work and will be purchasing more from the company again. Thank you!

August 8, 2023
Unprompted review
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Reply from Dreampairs

We're pleased to know that your experience with us was a good one! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

Love my new shoes

Love my new shoes. They're sooo comfortable!

July 1, 2023
Unprompted review
Dreampairs logo

Reply from Dreampairs

Hi Sue,
Thank you for your great review! We are really pleased to hear you love your new shoes.

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