Dreamvegas Reviews 433

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties with the withdrawal process, often experiencing long delays and requests for extensive documentation. People frequently mention that customer service is unhelpful, providing vague or repetitive responses and failing to resolve issues effectively. Reviewers also express frustration with the website's performance, describing it as slow and problematic, especially when attempting to process payments or manage their accounts. However, some customers also noted that they experienced quick payouts and found the live chat customer service to be helpful, with funds sometimes appearing in their accounts within 24 hours. A few other people also felt that the site offers a good selection of games and can provide better payouts compared to other platforms.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals, including... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Customer service

Users describe negative interactions with customer service, often finding it slow, ineffective, and... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(433)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Its caled Dream Vegas for reason as you…

Its caled Dream Vegas for reason as you will never win bonus are empty on all games when you manage to get one.100 spins 10p i won maybe on 10 spins half on my bet so 5p lol On other sits i mange to play longer as it gives decent wins so you can play for longer here is lose after lose
im deleting my account
Good luck who still playong on there as that wont even help

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

had a few failed deposits and didnt…

had a few failed deposits and didnt think much about it then the last 2 failed deposits i noticed had been taken from my account dream vegas insisted they never got the money through but my bank and online bank account showed it had
dont know how much they took and didnt credit me but BEWARE i wouldnt risk playing at this site when they do this sort of thing

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

How are they getting away with it??

How are they getting away with it??
Covered 4 numbers on 100-1 roulette numbers 20,21,22,23 these were the numbers it produced 24 24 24 19 24 then next door to 20 and 21
Changed bet to to just 2 numbers 24 and 19 it produced 21,22 then 23.
And that's RANDOM.
TOTAL FRAUD they should be locked up DISGRACEFUL!!

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Deposited £120 in 6 £20 deposits and on…

Deposited £120 in 6 £20 deposits and on the last deposit they locked me out of account I contacted them through live chat and that seemed dodgy , trying to get back on it to at least get my last deposit back through a withdrawal but got to wait for emails back and forth
Steer clear

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

I tried to withdraw 1500pound and a…

I tried to withdraw 1500pound and a review went on for for nearly 4 days for them to say I went over the £5 max stake when I no full well I did not now they have just put my deposit back stay well away a scam site

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

Won 600 not using the bonus but with…

Won 600 not using the bonus but with real cash, instead of paying out they just refunded my deposits , I did not even win that money with the bonus, wrote to gambling Commission over the weekend l.
When you finally chat to someone they are rude and not sympathetic.. awful company
Username Rara69

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

*WARNING SCAM* DO NOT deposit any money…

*WARNING SCAM* DO NOT deposit any money into this fraudulent company, it scams you for your money. Used my bonus money and then when that was gone I started to play with MY money that I deposited. I won €80 from MY cash I deposited and they would not let me withdraw as they said I need to use the cash balance first. SCAMMERS. THE BONUS MONEY SHOULD BE USED FIRST, IF YOU LOSE THAT THEN YOU PLAY WITH YOUR OWN CASH. When I questioned this they closed my account. *WARNING SCAM*

February 19, 2023
Unprompted review
Rated 1 out of 5 stars

I went on the site and played 2 games

I went on the site and played 2 games. Took many screenshots of the play. I am a casual user. In 49 minutes I had lost £502, the game play was awful, 5 of a kind are few and far between and 1 bonus came in providing the paltry sum of £10.20. I deposited again only for a pop up to say a loss limit of 500 had been placed on my account. I questioned this, only to be fed the very convenient automated B/S regarding how they take responsible gambling seriously. I can set my own limits. However there is no doubt this company uses this as a let’s take as much money as we legitimately can within the shortest period then grow a conscience for 5 minutes. Keep away, more bent than a yoga pose.
Happy to provide screenshots to anyone who wants them

February 9, 2023
Unprompted review
Rated 2 out of 5 stars

I hope you enjoy verifying details constantly

As far as online casinos go, they’re very good! Large variety of games, new games, table games etc. The RTP is quite fair and depending on your withdrawal method, it can be quite quick BUT here’s where the issues come. Deposits are £20 minimum, deposits can take up to 72 hours to clear, although withdrawals are quick, once numerous withdrawals are made. You will be forced to verify your account over and over. The last time, I had to “verify” my account over £40. They kept losing the attachments I kept sending in and it’s taken over 2 weeks to verify my account.. this will be the 4th time I’ve had to verify my details in less that 2 years. I’d highly recommend to stay away

February 8, 2022
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

Disgusting site won a very small amount once then never hit a bonus again absolutely shocking

February 8, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely rigged

Absolutely rigged . Watching the 3rd bonus symble miss is so bad . I have never played on a site where the bonus misses so often . On the fire joker spin it’s nearly always x2 ?how can that happen if it’s random .these slots really are rigged against you .do yourself your children and your family a favour and do not lose your money on this site .they need your money to keep them in their millionair lifestyles f..k them is what I say. It’s just a scam

February 7, 2023
Unprompted review
Rated 1 out of 5 stars

Dont play on this Casino this it’s big…

Dont play on this Casino this it’s big scam as much you spend you not get nothing back its just a prosper scam dont play guys and all the time before you sing up cheeck with trustpilot the casino.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Signed up was in the middle of playing…

Signed up was in the middle of playing got a error message then logged me out trued to log in says my account is on a time out went to live chat no explanation then spoke to a manager he admitted that a timeout was applied by the casino staff by accident then told I had to wait while its removed no time frame given absolutely shocking first experience no compensation offered also while I was in the live chat he was given me information about someone else's account by accident data protection breach that is I have it all screenshoted when my account is unblocked I'm going to withdraw my money straight away don't trust this casino now especially after reading the reviews and my personal experience

January 20, 2023
Unprompted review
Rated 3 out of 5 stars

I still waiting for my withdrawal…

I still waiting for my withdrawal money.They accepted my withdrawal few days ago but I can't see nothink on my account.casino are ok but they had issues with withdrawal money.... customer service are ok and helpful.i hope I get my money

January 18, 2023
Unprompted review
Rated 1 out of 5 stars

If from Ontario DO NOT sign up

If from Ontario DO NOT sign up.
90% of the games do not work
and when asked for a refund they tried to tell me I DIDNT EVEN MAKE A DEPOSIT.
I submitted my screen shots and proved I had actually done so. The chat was disconnected and I'm sol.
ONTARIO RESIDENTS DO NOT SIGN UP

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking fraudulent…

Absolutely shocking fraudulent scammers. Won £2k they confiscated it and told me I had a gambling problem? Locked my account and I had wagered as required. They do not follow regulations and they’ll do absolutely everything and anything to not pay out. They do not warn you if your wagering bet is over £5 it breaches promotion terms and conditions. They accept the bet, and let you breach the terms and conditions then defraud you of any winnings. They’re dishonest, customer “care” is useless- and they’re well aware they are usuing underhanded tactics to ensure you’ll inadvertently breach clause 12. Still accept the bets above £5 with no warning messages. Absolute disgrace- they need auditing!

January 10, 2023
Unprompted review

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