We had a rip-off
We had booked a cabin cruise on their own catamaran in the Maldives (10 days), asking for guarantees that the boat was in good condition (we had always had "alternate" experiences with them in the other Cruises made in the past years: Dream Yacht Charter has beautiful boats and new but also old carts), and we ask (and pay) for the Superior.
We are sent reassuring photos and we trust them.
Unfortunately when we arrived in Male and saw the boat, we had to give up the holiday.
I omit to report the long process to request compensation .... I only mention the fact that at the end of two years they offer us a voucher of 3.496 euros (but we spent 4,400, not counting the re-purchase of a plane ticket for the early return) spendable within a certain period of time (a few months).
Better than nothing: we are satisfied and we try, between their availability and our free time, a cruise that we can do.
At the end of grueling negotiations on the "when" (we work in the summer so it was a matter of choosing between the winter destinations a place where we had not already been), and given that several Cruises in the winter have their very low season period, it was not easy.
Finally we find a viable cruise, which cost even a lot more than the Voucher (and of course we would have integrated the price), we fill in the request form and we wait for a reply.
The Italian branch of the Charter Company will reply within an hour, complimenting us on the fact that we would have taken advantage of a last-minute low-cost deal (there was a 20% discount ..... a sign that the boat was not full).
We explain that our contact person for this reservation was mrs Dorothee (who had followed the whole story of the Voucher) and we wait for reply to proceed with the air tickets (there were a couple of weeks to the departure date).
From that moment on the most thunderous silence !!!
Against all convenience (adding a cabin that was occupied on a half-empty boat, collecting a price even if partial, and above all closing this unpleasant event with elegance) we no longer felt them.
Don't expect elegance from them if something goes wrong: at this point, this is just the first of 3496 bad reviews I will publish about them.
March 18, 2019
Unprompted review