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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently praising their quality, features, and user-friendliness. Many people highlight the excellent delivery service, noting fast shipping and products arriving in perfect condition. The customer service also receives widespread acclaim for being responsive, helpful, and going the extra mile to resolve issues. However, some people were dissatisfied with specific product issues, such as a humidifier leaking or a heater failing to work as advertised. There were also occasional reports of customer service being unhelpful or unresponsive, and some customers experienced problems with delivery, including not receiving their orders or receiving incorrect items.

What people talk about most

Product

Users describe positive interactions with product, highlighting the quality, quiet operation, and... See more

Quality

Customers consistently note positive experiences with quality, praising products like heaters, fans, and milk... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with features... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, kind, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From start to finish this was a great experience. One, who doesn’t like discounts and special offers; so pricing was great! Two, shipped quickly and arrived with undamaged packaging. Three has great... See more

Rated 5 out of 5 stars

Easy to order, offer discounts on products based rewards points. Excellent products! I already had a couple of humidifiers and just used the new turbo fan that I ordered a a couple weeks ago. I esp... See more

Rated 5 out of 5 stars

From the moment I received the package, I went from unsure to genuinely impressed. The box was small, and I honestly didn’t think something that compact could heat my basement, but it absolutely does!... See more

Rated 5 out of 5 stars

Top Rated Heaters, especially if you are on an all electric system. I turned off my storage heaters off which were Dimpex Quantum and cut my heating cost in half and now my flat actually gets above... See more


Company details

  1. Appliance Store

Written by the company

No.1 Tower Fan & Space Heater Brand in the U.S. Get the latest tower fan, pedestal fan and air circulator fan for your cool summer with DREO.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best service experience

I am so very pleased with the multiple products I have from Dreo. The heaters are freaking awesome. I am also so very pleased with the prompt customer service. Dreo really gave me an great experience overall with their outstanding services. They kick butt!!!

October 15, 2025
Rated 4 out of 5 stars

The fan is decent

The fan is decent. It's very confusing though when you order something with one model number and you get something that is labeled completely different when it arrives. They had me thinking there was a mix-up at the shipping warehouse when I ordered a "Smart Tower Fan 519S" and what showed up was a "Cruiser Pro T2S (2nd Gen)" - Apparently they're the same fan, but with 2 different names/sku......??? Why complicate it like that??? Their support team was great, and efficient, with me. Quite quick in email responses, and answered my questions directly.

I like the fan. I like the remote. I like the style. I like the deals, even though it took a few times and a while of waiting to get them to work properly... Don't really like feeling like I've been misled by the packaging - If you say I'm getting a thing called XYZ then I should be getting a thing called XYZ, not QBC. Clean it up!

October 6, 2025
Rated 5 out of 5 stars

Great Customer Servicep

The remotecontrol that I needed was out of stock. The woman that I spoke to on the phone told me that she would call me when they were available. She actually did call. I was so surprised and so grateful that is great customer service!

October 13, 2025
Rated 5 out of 5 stars

Heater came in a fair amount of time

Heater came in a fair amount of time. Packaged well. Very easy to install. Even came with a bubble level to help make it perfectly mounted on the wall. Heater works good. Very fair price for what it does. Highly recommend

October 13, 2025
Rated 5 out of 5 stars

Great product.

The ordering process was good. Easy, quick and delivered as scheduled. Am very happy with the two products that I have received. A smart fan for summer and now a whole room heater for winter. Both are definitely the best fan and space heater I’ve ever used. And I have used a lot of each. I will most definitely look at using more of Dreo products.

October 10, 2025

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