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Dressed in Lala Reviews 86

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TrustScore 4.5 out of 5

4.3

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the unique and stylish products, often describing the quality as top-notch and well-made, exceeding their expectations. The customer service is consistently praised as exceptional, with staff members being responsive, helpful, and genuinely caring, providing immediate solutions and making interactions pleasant. People appreciate the art behind the designs and the overall positive experience, leading many to become repeat customers. However, some customers also noted issues with product quality, describing items as cheap copies, poorly sewn, and deteriorating after a few washes, leading to disappointment and concerns about the brand's quality control. There were also mentions of uncomfortable materials and problems with orders, such as missing items or incorrect sizing, though customer service often helped resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the unique, beautiful, and fun... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the high quality and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as top-notch, stellar,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and efficiency.... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction and a desire to place future... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is top notch. When there was a delaying in shipping, I reached out to the customer service team, received an immediate response, with options to resolve the issue. Not only is their c... See more

Company replied

Rated 5 out of 5 stars

I love Dressed in Lala clothing. So unique and stylish. I also more than any, love the fact that their customer service is top notch. Which makes me feel at ease knowing they care for their custome... See more

Company replied

Rated 5 out of 5 stars

Ava was lovely, prompt, and expert with helping to fix my issue. The website was also easy to submit a ticket for assistance. While I wish the auto populated address during the order process did a... See more

Company replied

Rated 5 out of 5 stars

I recently discovered LALA and have already made several orders—safe to say I’m obsessed. The quality is absolutely chef’s kiss. I also want to give a huge shout-out to their customer service departme... See more

Company replied

Company details

  1. Clothing Store

Written by the company

welcome to lalaland, where you can just…be yourself. we don’t believe in fashion rules (or any rules for that matter). wear what you want. post the selfie. sing at the top of your lungs. and most of all, don’t forget to live your life. pretty deep for a fashion brand, huh? these clothes were made for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

LALA has taken a turn for the worst.

I used to be a huge LALA fan but lately the quality isn’t there, the prices continue to increase and are insane for the quality you get, the new designs look rushed and are awful, the shipping takes forever, the customer service is lacking at best. This brand has gotten ridiculous and is SO not worth the price. Do yourself a favor and buy from somewhere else.

August 27, 2024
Unprompted review
Rated 2 out of 5 stars

Quality let's it down

I just ordered my first item and though the dress fits perfectly and is very much my style, I can't get over how cheap the material is. Especially for the price of the dress. I'm in the uk so maybe I'm just use to a different quality but it would absolutely make me think twice about ordering from this store again.

June 3, 2024
Unprompted review
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