Dresslova Reviews 

98
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate product quality, describing dresses as beautiful, luxurious, and well-made, often matching website photos and colors accurately. Some also experienced fast shipping, with orders arriving in good condition and on time. However, some people mentioned significant delivery delays, with orders arriving much later than expected or not at all. Many customers were dissatisfied with actual product quality, finding items cheap-looking, made of different materials than advertised, or not matching website images. Inconsistent sizing is also a recurring concern, with dresses not fitting despite following size charts, leading to disappointment.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing delight over the beauty,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality, beautiful... See more

Order

Reviewers highlight negative aspects of order, primarily concerning sizing issues despite customers carefully... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising fast shipping,... See more

Website

Consumers find the website to be ambiguous, with some expressing satisfaction after being initially skeptical... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful and it arrived in good condition, though it needed a good iron. However, it was way too wide for me so I had to take it to a tailor to get it fixed. Thanks anyway.

Rated 4 out of 5 stars

Great, the fabric could indeed be better. But overall excellent. This is a birthday gift I bought for my sister

Rated 5 out of 5 stars

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter arou... See more

Rated 5 out of 5 stars

I ordered a white silky dress which exceeded my expectations. It’s soft, smooth, and drapes beautifully without feeling flimsy. Shipping was fast, and it got here just in time for my birthday. I can’t... See more



Contact info

3.1

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(98)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible Experience! So Disappointed!

The company is not helpful to get information from the delivery company. They keep saying it’s on the logistics company and do not sort out the customer’s problem. I don’t believe the delivery company is the issue as I placed an order with them and I arrived perfectly. I am no interested in this dress anymore but I want a refund and they won’t pay me back till they receive the dress. How is this my fault if they won’t liaise well? Horrible company and a major regret to order from them.

October 9, 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I am really sorry. We handed the goods over to the logistics company. We are very sad if the goods are lost. We have to give time to seek a reply from the logistics company. If it is really lost, we will reissue or refund you. , instead of saying that you will not be refunded, please understand and wait patiently.

Rated 1 out of 5 stars

Really disappointed

Really disappointed, read the online reviews and thought it would be okay but unfortunately i ordered a dress 40 days ago and i am still waiting for it. Every time i get in touch with them they say “will be shipped next week” not sure how many next weeks i have to wait now. The dress was presale but it said 15days delivery and i have a screen shot of this. They've refused to give me a refund too, so im not sure what im meant to do now. I personally would not recommend this website unfortunately

September 26, 2024
Unprompted review
Dresslova logo

Reply from Dresslova

I'm sorry, but the clothes for pre-sale need to be designed and produced by the factory before they can be shipped. We have stated in the detailed title of each piece of pre-sale clothes that it will take about one month to ship. 15 days refers to the time it takes for the logistics company to deliver the goods after shipment, not the delivery time. If you don't want to wait, we can refund you.

Rated 1 out of 5 stars

Got 2 dresses

Got 2 dresses. Nothing us described on website and shown on pictures. They steal images from another brands and sell dresses with poor quality and wrong measurements. Please save your money and time. DO not buy anything on their website. And I am not sure that other reviews are real person.

June 16, 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I'm sorry to bring you a bad shopping experience. Other customers who bought our skirts are still satisfied with our quality. What is your order number? What are you dissatisfied with the quality? Please tell us so that we can make better improvements to the quality.

Rated 4 out of 5 stars

I love the style of this dress

I love the style of this dress! It's so elegant, and the fabric is incredibly soft. My only complaint is that my preferred color was out of stock, so I ended up going with the pink one. The pink still looks great though, and I'm happy with my purchase!

August 16, 2024
Rated 5 out of 5 stars

I picked out a dress for an upcoming…

I picked out a dress for an upcoming birthday party and got some really helpful advice from the seller. They helped me choose a dresswith a beautiful color, a great design, and a perfect fit. I ordered one size up for the length, and it fits just right.

August 11, 2024
Rated 4 out of 5 stars

I was getting ready for a…

I was getting ready for a 30th-anniversary party and ordered a small, but it was a little too snug. Customer service was amazing and helped me with a size exchange right away. I felt so comfortable in this dress and danced all night without any problems.

July 30, 2024
Rated 5 out of 5 stars

I bought a 2XL

I bought a 2XL, and it's a tad looser than I expected, but it still fits fine. Honestly, I'd rather have it be a little too big than too small.

August 1, 2024
Rated 5 out of 5 stars

I bought this mermaid dress and it's…

I bought this mermaid dress and it's incredibly comfortable. The material has excellent stretch but it still fits me perfectly. The thickness is just right, so I don't have to worry about it being see-through or too tight.

July 25, 2024

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