Dr Frank's Weight Loss Clinic Reviews 3,703

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 2,695 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's response time, noting significant delays in receiving their orders and a lack of communication regarding their status. Customers frequently reported that their emails went unanswered, and they struggled to get in touch with customer service for updates or assistance. Conversely, a small portion of people felt satisfied with the service, highlighting efficient order processing, quick dispatch, and helpful communication from the team. These customers also mentioned receiving timely responses to their questions and overall positive experiences with their orders.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers report significant delays, with some waiting... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Service

People report ambiguous experiences with service. While some customers praise the fast, reliable, and... See more

Response time

Clients share negative opinions on response time, with many reporting ignored emails and unanswered phone... See more

Product

Consumers find product experiences to be ambiguous. Many report significant issues, such as not receiving... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delays with orders not helpful. I have persevered with Dr Franks as a patient of his when he is involved it works well. However, latest medication change they never replied to emails and didn’t send f... See more

Rated 2 out of 5 stars

I’ve had my first mounjaro pen and have been waiting nearly 4 weeks for my next dose, this doesn’t help with my weightloss journey as I’ve put the weight on that I’d lost with my first pen. Tried ph... See more

Rated 4 out of 5 stars

I first used Dr Frank's Weight Loss Clinic last year and was disappointed with the service provided for repeat subscriptions but they did rectify the problems and during the 3 month I used it, I lost... See more

Rated 1 out of 5 stars

Do not use them Useless support no phone number and orders where they take your Money and WEEKS later with many emails never get a response Reporting them to The General Pharmaceutical Council (G... See more


Company details

Written by the company

Discover a tailored approach to your well-being, with treatments designed to work in harmony or stand alone based on your unique needs.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I orderd on 16th January

I orderd on 16th January, and didnt get no oen cost me £288 pound.
Went through my bank and they waiting to here back from dr franks and said it would be 27th march which is tomorrow, also got en email last month saying dr franks would refund me can take up to 10 days thats was 7th of February am still waiting for my refund back, as I didnt receive my pen.

So frustrating as its alot of money, we will see what happends tomorrow if I receive my refund back of £288 pound.

January 16, 2026
Unprompted review
Rated 2 out of 5 stars

Left with no medication!

Delays with orders not helpful. I have persevered with Dr Franks as a patient of his when he is involved it works well. However, latest medication change they never replied to emails and didn’t send further meds. I have switched providers. Suddenly stopping my medication and not replying to emails is not good patient care.

March 24, 2026
Unprompted review
Rated 4 out of 5 stars

Love the mounjaro

Love the mounjaro. Googled lots of different advice. Your pricing is coming down which is brilliant. We’ve had no problems so far with any side effects so have not needed to contact yourselves xx

March 24, 2026
Unprompted review
Rated 4 out of 5 stars

Using Dr Frank's has mainly been a good…

Using Dr Frank's has mainly been a good experience, the website is fairly easy to navigate and to complete the consultation process as well as ordering my first weight loss injection pen. I did need to telephone call a few times with some questions and this was not very good for a quick response, however it does tell you this when connected. I guess I'm quite old school and do prefer telephone for some things compared to internet. That being said I did communicate via email also and usually had a response within 24 hours. One thing I have noticed is that I've been unable to change my subscription/dose online. It say click this tab but it doesn't work. Obviously it's my first time on this type of treatment so, I've been a bit indecisive through these first few weeks as to whether I wanted to keep the same dose or go up, then changed my mind again. It would have been easier to be able to just change it online. That said I did manage to talk to someone by email. The discounts I'm getting are good.

Overall though a good experience and 4 stars, also I forgot to say the delivery and packaging along with the instructions was good.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The best company for weight loss…

The best company for weight loss injections. Quick delivery and great first order discount aswell as discount on every order after. This is the company I will stay with for the rest of my weight loss journey

March 10, 2026
Unprompted review

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