Dribbleup Reviews 

305
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

For starters the drills are amazing and I have noticed the change in my son's dribbling since purchasing this for him. They have different levels from beginner all the way to expert. The customer serv... See more

Rated 1 out of 5 stars

Total scam! They sneakily charge you every month although we never used their service. We contacted them about it. They said they cannot reimburse us and did not cancel our membership. It is impossibl... See more

Rated 5 out of 5 stars

What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... See more

Rated 1 out of 5 stars

While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... See more

Company replied

Company details

  1. Sporting Goods Store
  2. also in
  3. Fitness Equipment Store

Written by the company

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!


Contact info

3.2

Average

TrustScore 3 out of 5

305 reviews

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Asks customers to review

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Replied to 42% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(305)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products, AMAZING customer service!!

These are awesome, we bought the soccer ball and the baseball glove for our Grandsons for Christmas.... They love it!!! We had a small issue with one of the stands, they had a new one shipping the very day I emailed about it. The program seems to be just as great as the customer service!! Thank you Dribbleup!!!

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Puppy craziness

I ordered the basketball and baseball glove for Christmas. Unfortunately my puppy got a hold of the glove and tore apart the fingers. I emailed dribble up and asked how to buy another one. They sent me another glove FREE of charge. Amazing customer service. We will definitely buy more items!

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a baseball glove for my boys…

I ordered a baseball glove for my boys for Christmas. I however did not read what I was ordering and ordered the wrong glove. I wrote an email Christmas morning and to my surprise they responded right back and we’re very understanding. They sent me the return label and the new one is on its way! Excellent customer service for sure!

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and Customer service

I ordered the basketball as one of my sons Christmas gifts I kept checking to see if it would be here was worried it got lost and emailed customer service they mailed me a replacement right out in case the first one got lost I got the first ball but there customer service is great and he loves it!!

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

DribbleUp Basketball Purchase

DribbleUp Basketball has it figured out… My 6 year old son loves to practice basketball now… The app has clear and detailed audio / video instructions and it’s simple to operate… There are tons of streaming options with loads of inputs, features, and content… The sleek design and the yellow color of the basketball stands out… Hopefully he can get a basketball scholarship so his mom and dad won’t have to pay for college… Wishful thinking 🙌🏼

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

My son was very excited for the Dribbleup basketball, but received the wrong size. Jane in customer service jumped right on my issue and helped with the exchange! Can't wait to see him use this awesome product.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

By mistake I bought basketball instead…

By mistake I bought basketball instead of soccer ball. I reached out to customer service and they emailed me with prepaid shipping label to exchange one for a soccer ball. They made the experience effortless. Eagerly awaiting for the soccer ball ⚽️😊. Best customer service ever

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Return/Exchange

I purchased a dribble up basketball fb or my so and he received another for Christmas. I reached out to customer service and without hesitation they emailed me a return for me to exchange one for a soccer ball. They made the experience effortless. My son loves his basketball and can’t wait to receive the soccer which is already on the way.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Ordered a basketball and a stand for my niece for Christmas. They sent a Soccer ball instead. So they sent me a return label and said they would swap it out for us. I went to post office and sent the soccer back. Instead of swapping it out for the basketball they refunded me only part of what I paid. They didn’t even refund me the whole amount so I couldn’t re-buy the ball if I wanted. My niece never received her Christmas present that she actually really wanted. Would never buy from this company.

December 7, 2023
Rated 5 out of 5 stars

The Best Customer Service Ever!!!!

I purchased this product as a gift for my grandson. The customer service representatives have been the most helpful reps I have ever dealt with. They are extremely professional as well as patient. EVERY question I posed, they answered IMMEDIATELY!!! I am not tech savvy and they were able to walk me through each step. I LOVE DribbleUp and so does my grandson! I am so grateful for all of their help!

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Superior Customer Service

I had ordered a Smart Soccer Ball as a Christmas present. After finding out it was stolen from my porch, I contacted Customer Service to see if they could help. I received an email within 5 mins letting me know they would send out a replacement ball the next day. Talk about stellar service. Gail was a pleasure to deal with and made it all happen. Thank you so much!!!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased for Christmas

Purchased for Christmas. When we opened up, the phone attachment clip was broken. We emailed customer service on Christmas Day, had a response within the hour, and new complete tripod unit ready for shipment. Great customer service, thank you!!

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful.

Good product and GREAT customer service. They stayed in constant contact until my problem was successfully resolved.

December 26, 2023
Unprompted review

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