Dribbleup Reviews 

When I placed the order, it mentioned it will be delivered before xmas. But you dropped off the package on Dec 22 and blame USPS but you guys should have dropped it off earlier. If not you should use priority post to keep your promise. You mentioned that you have no control over the warehouse then shouldn't have mentioned that the item would be delivered before xmas. When I contacted the customer service, you guys don't own it up to your mistake and keep blaming USPS for poor handling of the order. It is very bad business practice!

Absolutely terrible. Ordered our first basketball on December 16th, got an email with the wording ‘your order has shipped’, only to find out several days later, that it didn’t ship! A label was created at USPS facility but the item never made it there! So in all actuality not really shipped. Customer service rep advised on 12/20 to reorder, she would refund previous order, and for me to order express shipping on new order. She stated, and the website stated, it would be DELIVERED 12/22! It is now 12/22 PM and no it has not been delivered. The company didn’t offer to cover the express shipping, offered hardly any assistance, only false promises. I contacted another rep yesterday, I had to pull information from her, and she provided me incorrect information. Total disaster of customer service and their knowledge. Their logistics are awful!!! If they mess up, they should fix it in some form or fashion. The second rep telling me ‘I hope it gets there before Christmas.’ Terrible.

This order was to go to..Renee Blade at PO Box 295, Elysian Fields, TX 75642. IT IS a Christmas gift for twins granddaughters! Very Upset

I did not realize that the basketball would not come with it's own app or at least one app for the kids to use at Christmas. So, all I received was 3 basketballs, where I could have gotten the same at Walmart, Etc. This is not fair and such a misrepresentation by Dribble Up. My first order sent sent with only two basketballs and no stand, where I first ordered three basketballs and one stand. Today, I received the other ball and stand but found out there are no instructive online companions. I am sick about this because I was so excited to get my three grandsons instructions on how to start out their basketball careers with the right learning concepts. I didn't need a subscription but needed at least some basic instructions as to beginning the game. Like I said, I'm sick about this situation.

I think the product looks outstanding so I ordered one for my grandson. After thinking about it and realizing there was a subscription cost per month I realized my mistake. My grandson doesn’t play any of the sports and isn’t likely to utilize the product enough to make it worth while. They allowed me to end the subscription and return the product for a refund, no questions asked. Great customer service

Great customer service, super speedy and responsive.

We realized we had double ordered the balls, two of them. Within 1 minute of emailing customer service I had a return label. Amazing service, waiting for Christmas to give to the grand kids, but They look amazing.

One of the three balls we ordered got shipped to the wrong location. They immediately sent out another ball to complete the order. Amazing customer service!

Excellent customer service that solved my problem promptly!

Wonderful customer service. Easy exchange. Had the new ball at my doorstep the day after I dropped the wrong ball at usps. Even got a free return label. Highly recommend!

The customer service is exceptional. They listen with patience and handles questions and issues very professionally. They truly stand by their promises of streamlined delivery. My grandson’s will be truly happy their gift was received on time and not lost in the mail handling chaos.

I was very disappointed with Dribble Up. I saw there ad and went to their website. I thought I was purchasing a basketball that came with an app for my grandson. I saw nothing about a $16 to $18 monthly subscription fee, and to my knowledge I did not authorize this subscription. After being notified that $18 had been paid by my PayPal account (in addition to the cost of the basketball, I canceled my subscription and returned the ball. The return and refund went well.

Highly recommend, great customer service ! Realized after placing my order it was the wrong size and they changed it right away, no issues. Also concerned because of postal issues i would not receive it for my grandson's Christmas present but was pleasantly surprised to receive it yesterday ! Also all communication was very pleasant.

Upon realizing that I ordered the wrong product after reaching out to customer service, they sent me a shipping label in order to get me out the right product. Great customer service!

Hazel was Amazing/ very understanding and helpful; was able to assist me with no problems…

Can I give zero stars? Subscription required. Not only is it required, it is automatically charged the moment the product is delivered to you! They say there is a 30 day guarantee to return the product, but you will be charged for the "all-access" app while you're trying out the product. And because, in the fine print, I didn't select it was a gift, the charges won't be refunded or returned from the time it is delivered and the time it's opened! Such poor customer service. Dribbleup staff, don't bother responding. Apologies don't undo the bad rap you're getting for your shady practices.

They make it hard to cancel your membership

Are there any decent and ethical companies out there anymore that aren’t so greedy as to continuing to charge their own customers even after they’ve made the initial purchase? Security cameras, tablets like remarkable, Exercise mirrors and now a soccer ball?? It’s not even standard size! Why would you do this to your customers? You charge $50.(While acting like that’s a sale price from $100) But apparently that’s not good enough, you want to continue taking more money from your customers each month. Are your programmers not skilled enough to create AI or even simple programs like Nintendo Wii from 30 years ago? Nintendo Wii had more Advanced technology that didn’t require monthly subscriptions. This is getting out of hand. This is the only thing that’s getting in the way of Purchasing anything from this company. I will continue to search elsewhere.

This is a complete scam. There is no ‘misunderstanding’ as you respond to other buyers. Nowhere when you purchase the ball do you state you’ll automatically be charged monthly for a premium membership. It is a complete fraud. Basically a cheap ball under cover of a membership that I never signed up for.

Not user friendly - video doesn’t track the ball well and they scam you on the monthly subscription after a cheap initial buy.