drinkprime.in Reviews 

**⭐ 1-Star – Advance Payment Taken, Installation Still Not Done**

Extremely disappointing experience with DrinkPrime. I paid the amount in advance and have been trying to get my water purifier installed since **Friday**, but there is still no resolution.

I have repeatedly contacted customer support, but every time I am simply told, **“You will receive a call from the team.”** It has now been **more than 24 hours**, and nobody has called or provided a proper update.

**Payment was taken immediately, but when it comes to installation and customer service, there is no urgency.**

DrinkPrime, this is not acceptable customer service. Please either **complete my installation immediately or refund my advance payment**.

I would strongly recommend potential customers **think twice before making an advance payment** until DrinkPrime improves its installation and support process.

Very disappointing experience with DrinkPrime. Their representative asked me to pay one month’s rental in advance and promised delivery and installation the next day by evening. However, there was no delivery, no proper update, and no response to my calls or messages.

Even after the issue, my refund has not been processed. Very poor communication and customer service. I would not recommend DrinkPrime based on my experience.

I have been a DrinkPrime customer for the past 10 months and never expected to be treated this way.

Due to a business trip, I was out of town for about a month and did not recharge my subscription because I was not using the service. Recently, I received a call from a DrinkPrime customer service representative asking why I had not recharged. I explained that I was away on business travel and would recharge the subscription once I returned.

Instead of understanding the situation, the representative insisted that I immediately return the device because it was a rented device. When I asked about the security deposit I had paid, I was informed that they would deduct charges for the period during which I had not recharged and refund only the remaining amount.

I explained that I was not choosing to return the device and was only considering it because they were insisting on it. The conversation then became extremely unpleasant. The representative spoke in a rude and argumentative manner. When I requested his employee ID for reference, he refused to provide it.

What shocked me most was when I mentioned that I may approach consumer court if necessary. The representative responded with a sarcastic and insulting comment, implying that if I could not afford a ₹400 recharge, how could I go to consumer court.

This level of disrespect towards a paying customer is completely unacceptable. In all my years of dealing with service providers, I have never experienced such unprofessional behavior from a customer support agent.

DrinkPrime should seriously improve its customer service standards, provide proper training to its representatives, and treat customers with respect.

Based on this experience, I cannot recommend DrinkPrime to others. Stay away if you expect professional customer support.

> **Extremely disappointed with DrinkPrime's service.**

> Their response to complaints is extremely slow, and they seem to send technicians who lack the required knowledge to resolve issues.

> The technician's behaviour was unprofessional, and the support team was equally disappointing. To make matters worse, they **closed my complaint without my knowledge or consent**, even though the issue was never resolved.

> This has been a very frustrating experience. I expected much better customer service and accountability. I would not recommend this service based on my experience.

The Drink Prime service is the worst. There is no less than a single star to rate ...such a pathetic service. And their customer service is so bad you can't imagine at all. for example, they rent for 28 days ... if in between the water purifier is not working or any problem, they don't respond for at least three days. After that, you will get a message that after 4 days, they will allot a technician. And he does not know anything, so overall, one week is the minimum to get repaired, but your monthly 28-day cycle will be running; they don't deduct those 28 days. All that is fine, but you can't reach the customer care service easily becuse they dont have an except message caht which is not at all usefull ... please guys dont rent dinkprime its the worse than worse.

My experience with DrinkPrime has been extremely disappointing and frustrating. This is not just about poor service — this is about hygiene, customer safety, and complete negligence.

My Honest Review of DrinkPrime

1. DrinkPrime claims their filters last for 3 years, but there is absolutely no proactive follow-up or proper maintenance support. It feels like they only respond when a customer becomes seriously sick or keeps chasing them continuously.

2. The service executive who visited my home cleaned the purifier by putting his bare hands inside the machine — without proper hygiene standards, gloves, or professional servicing equipment. Imagine someone handling your drinking water purifier this casually. This is completely unacceptable.

3. When I asked about filter replacement, the executive himself seemed unaware about when or whether filters are supposed to be changed. That clearly reflects poor training and poor technical knowledge from the company.

4. There is no proper direct personal complaint contact available. Customers are mostly stuck dealing with bots and automated systems instead of real human support.

5. A serious question: Which government authority has certified or approved their water quality standards and long-term filter claims? Customers deserve transparency.

6. Is DrinkPrime actually cheaper or better? In my opinion, absolutely not. There are far better and more reliable companies available in the Indian market, including Kent RO Systems, Aquaguard, and AO Smith.

7. The company itself seems unaware about scheduled servicing timelines for customer purifiers. Proper maintenance tracking appears missing.

8. It genuinely feels like poorly trained staff are being sent directly to customers’ homes without adequate technical knowledge or hygiene training.

9. A purifier may work fine for the first few months, but after 6 months, how does a customer truly know what quality of water they are drinking? Who is actually checking the internal filter condition regularly? Most Indian customers simply trust the system blindly.

10. I spent 2 days chatting with automated bots for support. Only when I requested uninstallation did they finally send a technician — and unfortunately the servicing experience was extremely unhygienic and unprofessional.

Shame on you, DrinkPrime. India deserves much better customer service standards, hygiene practices, and transparency from companies handling something as important as drinking water.

I would like to give -100 point worlds worst team and service. I am trying to resolve my purifier issue since 15 days none of them attended or trying to resolve no customer support only chatting facility through ai.
Actually they a fooling the customer, once u got they never ever trying to resolve issues, if resolved there are no time bound action.
I personally request to my all not to get drinks prime purifier connection and to recommend ur family friends or leave get more headache.

Wrong item was delivered … after payment technician said it’s the wrong item and said it would be replaced.. Unable to contact anyone on phone .. only messaging services available.. finally message received saying expect refund after 7 days .. DONT WASTE YOUR TIME WITH THESE GUYS . Totally unreliable and unprofessional

Do not ever opt for the Drink Prime water purifier. At the beginning, they inform you that you only need to pay ₹1,500 for the device, and later they add a monthly rental charge of ₹500. This itself feels misleading. If your recharge expires and you do not use the purifier for a few days, once you recharge again, they still deduct charges for those unused days as well, which is completely unfair and unacceptable.
There is no proper transparency in their billing or usage policy. Even when the purifier is not used, the charges continue as if it was actively in use. This defeats the whole purpose of a rental-based model and feels like a money trap rather than a service.
The customer service experience is extremely poor. The chat support is ridiculous — they do not understand the actual issue, give generic replies, and fail to provide clear explanations or solutions. It feels like they are trained to avoid responsibility rather than help customers.
Overall, this service is highly disappointing and not trustworthy. I strongly advise everyone to stay away from Drink Prime and never choose such rental-based purifier services. There are far better and more transparent options available in the market.”

I thought of taking RO on rent. My colleague suggested DPrime. I booked over phone and my wife told that to buy new instead of renting. So I called and cancelled. A lady named "Aishwarya B" called and talking ill , cursing me and blackmailing saying that she will raise a police complaint for this if I didn't take RO on rent, which is very worst from the company. Please don't go with this.

Worst experience to customers 😕
No customer support
Very bad experience to customers who ever using drink prime..

IVery Disappointing Experience with Drink Prime Rental Service

"I had a very frustrating experience with Drink Prime’s water purifier rental service, and I want to share my journey so others are aware.

Onboarding: When I first took the subscription, the sales team never clearly explained the terms and conditions. Everything sounded simple and easy at the time of installation, and no mention was made of hidden charges or deductions.

During Usage: The purifier worked fine, but I always felt their customer service was slow and not very responsive whenever I had queries.

Cancellation: When I decided to end the service, I expected to get back my security deposit. Instead, they deducted a significant amount from it without properly explaining the reasons. When I asked for clarification, they simply pointed to terms and conditions that were never explained to me at the start.

Overall: This feels misleading and unfair. A company providing an essential service like drinking water should be transparent with customers. Unfortunately, my experience with Drink Prime has been the opposite. If you are considering their rental service, please be cautious and get everything in writing before signing up."

This is regarding the bad customer service experience I had.

ID - D45E3***DF. I have constant complaints happening with my purifier, since 2 weeks, for which filter where never changed, whenever i asked i would get an app as automatically app notifies, didn't happen once since i started using drinkprime. I have been a loyal customer for 3 years and when I got a series of complaints about water purifiers and requests for replacement models, I had 2 technician visits both saying they have raised requests for device replacement since the device is in bad shape. Today I talked to customer care and got a suggestion for another technician visit. When asked why you need a 3rd technician visit, I got a standard asked team and another technician visit is needed. I requested cancellation, which is a 24 hours wait and I need another visit. customer care was eager to raise a request to uninstall, then give a replacement for faulty purifier. After 20 mins of requesting i got an email is the only option to escalate

history

---------------------
water leakage and purifier stopping before refilling the tank complaint, after multiple tickets were created in 3 days, A technician is assigned, who checks the purifier and says that leakage is normal, can't be fixed. When asked why it started to leak, he had no answer. On tank not refilling, he replaced RO filter and it shouldn't stop anymore left taking happyCode, after few mins of him leaving motor stopped again, i called him and he asked me to troubleshoot how long the motor is stopping (because he is too busy to wait 5 mins if what he did has worked!), i waited on the purified for 4 mins after reconnecting power supply, motor is stopping, called him to give the update, he said he would come for checking again and i called him daily 2 times to get it resolved, and he would coming today or coming in 2 hours, never happened After 5 days of chasing the technician raised a request, again no response.
I have recharged for another 3 months hoping that this was one thing and the past 3years with the purifier had almost no hiccups.

The water taste has changed after 2 days, so I purchased a TDS machine and noticed it was 120+ . I raised a taste issue request, the same technician called and said the TDS is less than 150, but you shouldn't raise the request. I said I am not comfortable drinking the water or giving the water to my kids, as it had bad after taste, he visited, said reduced TDS to the lowest setting possible and didn't do anything about not refilling the issue. An hour after technician left, a water puddle at the purifier and technician is rejecting calls. called customer care and said water was leaking and asked for a replacement device. Said will assign a technician, so another tehnician visits the same day, finds there is a hole in one of the pvc pipes and replaces that and says, filters are damaged, can't do anything, and says possible reason for refilling stopping. At this time I was fedup, since 3 visits happened and every time i get an excuse then a solution.

I have called customer care again for help and they say another technician visit is needed.. When i forgot to recharge at the end of recharge, I got 2 reminder calls in 1 hour, when i am struggling with an aged/defective filter, drink prime sends a 3rd technician to verify replacement device, when two have already visited. Why? Customer care says technician confirmation is needed, and both technicians who visited said they raised a request for replacement, so will you keep sending technicians until I give up? When asked customer care, why are earlier technician approvals not enough. I got an answer as no technician raised a request. This is getting prepostoros, I have technicians who are saying they are requesting for replacement and customer care saying they never got the request. One of them is not telling the truth.

I called and waited for 10 min to get in touch with customer care, I was told it escalated and would get a response in 2 hours. its been 2 hours, no call no courtesy update. When I reached customer care, I got an answer as the team will get back to me in 24 hours, what about my escalation? No escalation was done. Okay, I need a way to contact the escalation manager/regional manager. Any person who would give a straight answer? no contacts provided saying no such system exists