Drinks&Co UK Reviews 225

Ok when all is well
Customer service poor ( somewhere in Spain) I was told Thurs 1400 ish to deal with this next Monday (on-line)
No follow up from them on Friday. No support because Isolde was not available.
I wish could buy the wine elsewhere.
DHL tracking has told me the shipment was broken in Germany and not deliverable. Hours later a delivery driver delivers the package in Surrey!
The second shipment (4 days separated from the first)
Has been recorded as being in the "International sorting office" since the 2/12/19 with no shipping update.
All of a sudden it is in the UK being delivered on the 6th. How can you manage this.
Anyway it has not arrived.

Chris

i ordered wine 3-11-2019
I still did not recieve it and it looks like it has sent back to Spain instead to me in The Netherlands,

Two times i asked for help. I haven't got any answer.
Where is my order?

I was called just some minutes ago and got some information. Very Friendly

I came back to drinks&co recently after a break due to both costs and service, they have been re-branded recently and l had hoped that things may have picked up.
I have an outstanding order, a large one for me, but l cannot get any tracking detail from them, even at the third time of asking. It is unlikely that l will bother with them again, but don't let my experiences cloud your judgement. I will return to Uvinium for service and price, accountability is miles better in my view having dealt with both companies.
Can l suggest that you judge for yourselves?

The wine was ordered with Uvinum/Drinks&co on 19-Jul-19 and received in July.
Multiple bottles had two different types of anti-theft collar attached.
Uvinum offered me 2 complementary bottles as compensation on 1-Aug-19. That offer was accepted by me and shipping was shown on the Uvinum system.
Without explanation, that accepted written offer was secretly withdrawn and the shipping data was suddenly and unilaterally deleted.
Many other offers were made with the final offer €10, a small fraction of the return shipping cost of £36.12. I rejected this offer.
Uvinum asked me to deal direct and abdicated their responsibilities. The first contact e-mail provided by Uvinum for me to use was invalid.
I decided in October that the only way forward was to return the bottles as the shipment was defective.
I had disposed of the packaging back in August when I accepted the offer. Garrafeira Nacional agreed to send me new packaging.
The packaging arrived but was too small for the bottles.......

Glad I bought though Paypal.

2 weeks and no sign of order. Raised query and just received refund as order cancelled as they cannot ship until next week.

3 weeks before dispatch and no communication - I'll shop elsewhere.

Order #522937
Order's date: 2019-10-17

UPDATE- After the bad experience I had, (details below), I repurchased from this company but used a different shop on their website.

I paid a little bit more but price was still excellent.

The service I received for this second order was first class. Packaging was great and the order arrived fast.

Hence I have moved the star rating up from 1 to 4. Credit where due, I did get my refund for the first failed order and I'm very happy with my second order.

First experience of using...
My order was due to take up to 14 working days to arrive, excluding weekends. Seemed like a long time from Portugal/Spain to the UK but I didn't mind as my order had exceeded the spend needed for a free delivery.

That time went, still no order arrived. I checked where it was via the tracking number given and to my astonishment, according to the courier, it had been damaged whilst in transit a week before my order was due to arrive to me. The courier status page explained that they contacted the seller and were still waiting for a response a week later. Unsurprisingly the seller never contacted me either to explain or offer any solution.

As soon as I saw the status of my order on the courier tracking page, I emailed Drinks&Co using the email address they sent me my order confirmation on. A day later I receive an update from my email address provider saying that they were temporarily not receiving emails. I checked on their website but could not find another email address. I could only see a phone number. I would rather have a written audit trail due to the cost of the order.

So I was left with no choice but to raise this with PayPal who were very helpful. It's a lot of money to spend to be treated in this way with zero contact from the seller. It's a real shame as I would have loved to have a new order sent instead of a refund. But how can I realistically deal with a seller who behaves like this, especially with quite a lot of money involved?

Update- I received emails after writing this review from Drinks & Co. To give them credit, they did try to resolve the issue. In the end, they were seemingly unable to and refunded me on the last day before PayPal intervene. I never received any of my damaged order but did receive a full refund.

Only the second order - first from Uvinum - and delighted with the efficient service. The wine is excellent too.

Great way to buy wine. Good prices and delivered to your door.

Good price, prompt delivery

Good wine ar affordable prices and reliable service

Excellent value wines and delivered on the promised day.

Website and email campaigns offer discounts that are not really there. Free shipping over £135 - add that value to basket then get told that it exceeds shipping weight....waste of time

The wine was reasonably priced and was delivered swiftly to my office.

Part order delivered as some bottles got broken in transit. Returned order but it took ages to get the refund. Will never be using them again