Drivefly Reviews 

We were so impressed with the service we recieved recently from Drivefly, Birmingham Airport: Very pollite staff, with a prompt pickup and return of our vehicle at an excellent price!

Heathrow T3.

Leaving car was easy. It was not long cleaned.

Returning 2 weeks later, rang from Heathrow baggage reclaim as instructed. Took our time as advised it would be 15/20 minutes. We visited toilet and had a slow busy walk. On getting to the parking desk the male worker was non conversational and hard work. We waited and waited. Of the three desks, ours seemed to be the slowest company of the three. Others came and went. Eventually after 40 minutes!! Their excuse was busy traffic. Imagine that at Heathrow. They knew when we were landing from booking. Lack of info from male playing on his phone. No customer lounge. No offer of a coffee or water. No toilets etc. Just stood by the lifts doors. Disappointed isn’t even close.

Car arrived covered in dust. Filthy dirty clearly kept on a gravel compound or worse!

The cars safety camera had been unplugged too. Why’s that?

For the price paid we’d be better off and would choose another option next year. Save your bother and go elsewhere.

Easy to book parking, ready to receive us upon arrival to the car park and when we returned the car was ready for us to depart....no delays and no waiting. makes a big difference...thank you.

Excellent service at Heathrow. Totally trustworthy and on the occasions I've used them I have no complaints at all. Highly recommend this company

Terrible company, used them in June this year, arrived at the airport and It was a free for all, not very helpful when we arrived and on return even worse, rang them as requested on the paperwork and it's a good 5-10 mins walk to the parking so thought my car should be there when I get up to them but I then waiting nearly an hour for my car, it's called meet and greet for a reason, your car should be waiting for you when you return, you shouldn't have to wait nearly an hour for your car, when I did get my car there was no communication from the person or no apology, he just gave me my key and walked off, worst airport parking company I've experienced.

Absolutely awful - I will never use again.

I left my car with them for 2 days and it came back filthy. Dust and dirt all over the car, muddy footprints on the floor of the driver's side. I also waited for 40 mins in a cold car park for my car to be returned after the flight. DO NOT USE. You are much better off paying a bit less and using one of the companies that offers a shuttle service.

Def not meet and greet at Luton..you take your car to terminal one car park level 3. Leave it with them,then get two lifts to the terminal which is straight forward enough .upon return we called them once we had collected luggage as instructed ,went back to the terminal 1 car park where we dropped it off,had to call them again and waited 15 mins.the guy got out with a box of paperwork and as we checked the car over the rear view mirror was hanging down.we showed the driver who had not said ANYTHING about it claiming he didn’t know !!how can you not know the rear view mirror was broken you couldn’t use it ,then had to take photos and was told to email customer services, not heard great reviews but all in all pretty poor show ..doubt I will use this crowd again

Awful experience at Luton Airport.NOT meet and greet, more meet & wait a while, wait some more and then wait some more. False advertising and horrifically poor customer service. Will never use again. Save your money, time and energy. Waste of space.

I used Flydrive meet and greet parking at Luton from 4/9/19 to 11/9/19. The outbound parking was ok. However when we returned at 5:45pm and called the given number, I was told my car would be delivered in 20 to 25 minutes. I have waited for over 45 minutes with no signs of my car. Contacted the attendees at the desk in carpark, kept saying it would be 5 more minutes etc. Therefore phoned the given number again, the guy on the phone was very rude and said I haven't rang them before, so my car still hasn't been delivered to the car park. I can proof that I have my calling records on my phone. In the end I have my car back in just over an hour and the car was dirty. we have been waiting in the open multi storey carpark, it was cold and windy. There was another couple who have been waiting for an hour and a half, he was a bit annoying, but the attendees at the desk didn't car and was very rude to them. I haven't been had such horrible experience in parking. I would never use this company again ever.

I left my car with them for 2 weeks in August 2019 at Heathrow Terminal 5. Upon return I discovered that items had been stolen from my car including a valuable MP3 player.

Their terms state that they are not responsible for items left in the car - so their staff are basically free to take whatever they want.

I have received no apology or compensation and will not be using them again.

On 9th September, I returned with my partner from Poland. I rang as required when in the airport and they said the car will take 20 minutes. So we got our baggage and returned to collect car. We then waited a further 20 minutes and still no car. I explained we have been waiting for our car for 40 mins and then told us to wait a further 20, which we did. The car still did not appear. So I asked the man from the service to check. He was rude and not helpful. He then said I ordered to come back on 10th September. I explained this must be there there error and no one told me that my car wouldn’t be ready. The man at the company was rude. There were lots of men standing around and no one getting my car. The assistant then told another customer he was drunk and told me I was scared to ring a number for the office. I rang the office and the man on the phone told me he would have never told me 20 minutes at 8.25pm and I was a liar. We did not get our car until 10pm. Shocking service, rude staff and no apology or suitable customer service to resolve the issue. All staff should be sacked or have at least intense customer service training and learn basic manners. Don’t book unless you want to be be waiting for your car for hours.

Drive fly at Luton.
Please avoid this company if you want a meet and greet service.
We had to wait for at least 20 minutes for our car to arrive late at night.
Staff were not helpful and tried to avoid people's questions (as we weren't the only people waiting)
Customer sevice when I emailed to complain were just as bad!!
Please do not waste your money.

Reliable, ontime and efficient

Awful service....waited over an hour...staff on site and on the customer service line were rude and coudb’t care less!!! Would bot recommend or use ever again!!!!

Excellent service meet and greet
Dropped van at 4am and was there waiting for me on my return .
Would definitely use again

Booked the meet and greet at Heathrow. All was fine with the drop off, the problems began on my return.

Called the number several times, it was constantly engaged. When I did get through I had trouble understanding the person and had to ask him to repeat himself several times, which he got agitated about.

Eventually we got our car & drove home. It wasn't until I got home that I realised the front of the car was covered in mud - it looked like a bucket of muddy water had been thrown over it, and the bottom of the front bumper was severely damaged. When looking for the number to call them about it I read the small print in their T&Cs which states any damage needs to be reported at the time of collection (who even thinks to do that after a longhaul flight??) so I'm now stuck with a big repair bill.

Will never use them again.

Very good, well organised good value

Dropped my car off at Luton airport on Monday at 5.30am.
Came back the car was filthy, full of dust and muddy. It was absolutely disgusting.
Also added 19 miles on the car. Not sure where they been driving it.

I wouldn’t recommend you Drivefly.

Booked meet and greet at Birmingham Airport. Due to illness was unable to go. Contacted in plenty of time to advise, and to ask to amend booking. They never got back to me. Whilst you cannot cancel your parking unless you take out additional insurance with them. it does say you can amend booking! Going to issue County Court Summons to reclaim monies paid.