Drivefly Reviews 

Collected my car from Heathrow. It was covered in leaves, dust and bird lime.
Also a coffee cup was left in my car.
I will not use them again.

Excellent service. Can't be better. Went out of their way to recharge my battery, after leaving it there for a week.

Very efficient once again. There was a slight delay on our most recent return due to awful weather but the service couldn’t otherwise be faulted

Want your car broken into ? want items stolen ? want your doors damaged beyond repair ? THEN BOOK Drivefly !! They won't let you down - you will be meet by complete indifference and unwillingness to take any responsibility. Never ever use this company.
Heathrow.

Went smoothly on drop off but arriving back I wouldn’t describe it as a meet and greet. Nobody answered the phone when I called to tell them I had collected my bags, and ended up waiting over 30 minutes for my car to be returned. Not ideal, nor what I paid for. Wouldn’t go back again

Easy to book and efficient on arrival/ departure from airport. Have used it a few times now and plan to continue to do so.

Superb friendly on time services with very reasonable quote for meet and greet.

Parked car a clean at Heathrow for 4 nights - it was returned as if it had been in a rally in the mud - absolutely filthy.
Signed for car before I saw it - PLEASE take my advice and DO NOT sign until you review your car as the attendant can’t do anything. IF you refuse to sign for car they may deal with your complaint at the source.
The mud was baked on to my black car when I got home it cost me £50 to clean including full inside glass cleaning, which I explained in a number of emails to which I was willing to accept £25 towards cleaning body work - they have refused offered me £10 and no longer return my emails.
They pray on the notion that people just want to leave airport ASAP as that’s why we pay for this service - so once you have left they don’t care they have your money and their business carries on.

Worst service ever used I am writing this while on the way back so this is fresh off the press.

First as a family we landed at the designated place parked the car waited 40 minutes (after being repeatedly told it's just coming) and still no transport had to call my friend and ended up getting my flight in time. Anyhow got my flight now I arrive back call the leaflet provided speak to the person on the phone who I ask where is bus stop 22? His reply was "its bus stop 22", 3 times. Anyhow asked Heathrow help desk easy literally outside. Ok no issues then you get to the stop you get a call to say come outside to the stop I am here and then you say well I'm here and then they realise there in a pickle and hang up. You call back after 5 mins and now you're through to the person who told you it was here that they left 10 mins ago and then said numbers 5 10 15 in some formulated sentence to which I ask simply is it 5 10 15 when the response was I don't know. All in all however much time later I am now in the bus or van and I am asking just for a complaints email or anything of the sort again not a personal attack just no good experience and not a service that was promised. Too top it all off hes now picking up people from t5 heathrow and then going to their car park. Honestly I just hope my car is safe and sound at this rate.

I have used Drivefly before and it has been fine. Not this time!.
Firstly, the staff are so miserable and reluctant to engage on any level other than take your key and return it to you when you pick up the car.
This time we picked up the car late at night after a long flight. I didn't think to check the car, I was tired and i just wanted to start the two and a half hour drive home. I wrongly assumed if there was a problem they would have told me!! I was given the key and no mention of any damage was made. When we stopped off at the services on the way home I happened to park under a bright light which is when i saw all the scratches to the front wing of my car which absolutely had not been there when i dropped it off. It is quite obvious that whoever drove my car in Drivefly scraped it against another vehicle, a post or something similar. I have raised this with Driyefly and they have said they take no responsibility as i should have checked the car when i picked it up. My view would be that if someone with whom i have entrusted the safe keeping of my car, damages it,be it on purpose or accidentally, I would expect that person to have the decency to tell me and to apologise and to pay for the damage. Clearly Drivefly couldn't care less.

Good, smooth operation.

Terrible service. Avoid at all costs.
I have used many 'meet and greet' services in the past and have never had a bad experience. The idea of booking a 'meet and greet' service is so your car is readily available upon arrival. As per the instructions, I called the control room once our luggage had been collected and was advised to go to the pick up point. Once at the pick up point, I waited 35 mins for my car to arrive! I could have been home in that time. The staff there were rude and obnoxious and utterly unhelpful. Do yourself a favour. Do not book with this company.

Just wanted to share my horrible experience of using drivefly service. To begin with there was no clear instruction of where to drop the car on the booking email it says to drop it on Level 4 but there was no way a person can drop it to level 4. I called in few times and after waiting for 15 minutes a representative told me to leave the car at level 3 and come to level 4 to drop the Keys.

Upon arrival as soon as I received the bag I called in as the standard waiting times are 20 mins but to my extreme disappointment I had to wait 45 mins to get my car. I am not sure why it took that long I was better booking purple parking which was next to the drivefly and easily 3-4 customers came after me and got their keys or if I took the cheaper park and ride service it would have been quite quicker.

I wouldn’t even give it one. I picked my car up from Birmingham airport after they had had it for 4 days. The car was losing power after about 10 miles but managed to get home. Took it to garage following day. The car had obviously been grounded as the pipe had come out of the gearbox and all the fluid had drained away. Contacted the company. They simply refused to accept liability saying I should have checked the car on collection. There is no way anyone could do that. Had I damaged the car on the way there there would have been no fluid in the gearbox after 4 days so wouldn’t have been drivable. What is really concerning is that they allowed me to drive it knowing they had possibly done damage. The garage would not let me take it until they fixed it because it was too dangerous. Do not use this company.

Good value, efficient service, polite staff I have used Drivefly many times, always a good service

I used drivefly Luton recently and will never use them again, I have the facility to track my vehicle though an app and discovered that my car was parked not in a secure park as stated by drivefly but on the side of the road on a housing estate in Luton, there were also a number of £ coins taken from the vehicle and there was a deep scratch on the passenger door that had not been there previously. When I contacted drivefly they offered me £10 as a goodwill gesture and would not enter into any correspondence about the issues raised.

Poor. Won't use again. Instructions to get to Level 4 Short Stay at terminal 5 Heathrow are inadequate. Not clear enough. We entered the car park only to discover that we had to then to come out (pay) and then re-enter. The guy on the Drivefly desk was absolutely awful. No eye contact, absolutely zero Customer Service skills, both on arrival and departure. Won't use again.

Good friendly service, Good value

Competitive price. Everything ran exactly as expected. Prompt and polite driver.