Drivefly Reviews 

AVOID DRIVEFLY HEATHROW AT ALL COSTS.

Car driven round multiple times in the week to the point £20 of petrol was missing...either this or petrol was STOLEN as petrol cap was hanging out upon cars return to me. Staff are rude and speak to you in a condescending tone. Completely unhelpful. Car was also returned to me full of mud, had to have a full valet to get the car looking even close to decent. Forgot to mention the car was driven to the wrong terminal, so I had to wait over an hour to get my car despite calling well in advance. Avoid. At. All. Costs. Company shouldn’t even be in operation with the reviews it has.

An excellent service will definately use again

I picked up my car from Birmingham Airport on Friday 4th October, only to find that the drivers footwell was absolutely caked in mud. All of the carpets will now need to be valeted and cleaned to get rid of this. The outside of the car looked like it had of been driven Off road as it was filthy.
I have written to this company and as of yet had no answer, use them at your peril

Excellent service, good value and makes getting to and from the airport so easy.

How I wish I had read the reviews before booking to park with this company at Luton Airport. I only parked with them for an overnight stay and they stole my wife's car key, my Bose expensive headphone, ransacked the car including t ring to remove my child's car seat and input obscenities in my Sat Nav. I will be writing to them tomorrow and demand they pay back for all the damages incurred or I will take them to court. What a bunch of thieves. I advise everyone to stay clear of this rouge company.

We did the meet and greet service at Heathrow. It was quick and easy to drop the car off and only had to wait about 20mins for it to be delivered back to T5

THEY STOLE MONEY FROM MY CAR
I keep change in my ashtray for shopping trolleys and parking. It is covered - you have to go looking in it to find the money. A few pound coins. They went missing once before and I thought it was Drivefly but couldn't be absolutely certain - (only 99%)

This time I deliberately left a couple of pounds just as I dropped off the car at Heathrow T5. And sure enough they were gone when I picked it up today.

God knows what else they look for. Copying house keys, finding addresses? DO NOT TRUST THEM.

The service is so easy to use and convenient, just drop the car off and forget about it until you get back when it will be waiting for you. No needs to catch shuttle buses to far off car parks!

Not one for leaving or reading reviews, but have to make an exception in this case.
If zero stars was an option, I would use it.
My car sustained interior damage while in the ‘care’ of Drivefly, Luton. Do not use this company if you value your vehicle. I’m surprised Holiday Extras use this company based on the terrible feedback I’ve recently read. The customer service team rejected my claim based on t&c 5.9....’no responsibility is accepted for the interior condition’. The replacement cost for the part required is £148 and that’s from EBay not main dealer
Do not use this company and check if you’re using hotel/parking for Luton that your vehicle will not end up with Drivefly

Easy to use. Very efficient service. Most importantly no damage to car

Drop-off and pick-up worked well and price was competitive. Car came back in same condition as left. All one could ask for really!

Great value for money.
Highley recommended!

If you like your car do not use this company. Returned in a shocking state covered in filth. Complained to disinterested employee who told me to leave and write a complaint. Cleaned car and reason for filth became evident as car scratched and damaged. Company refusing to reimburse. Terrible experience- Heathrow given the consistency poor feedback on this business why are you allowing it to operate on your premises?

Under no circumstances should you consider using this company. We used them in August from Luton Airport, on returning from our holiday the car was returned with the bumper skirt hanging off & the washer bottle cracked and leaking fluid. The staff at the airport couldn't care less and didn't see it as their problem. Their response was that we need to call out a recover vehicle to fix it, bit difficult when your on the 3rd floor a multi story and your car is undrivable. Upon further inspection at garage they had also snapped the metal bumper support arm. Total cost of the damage to our car £888.

6 weeks later they have finally agreed to pay the full cost of the repair, this is only after we threatened to take them to court.

Seriously think twice before using these cowboys!

Condescending and rude staff. On arrival the attendant couldn't be bothered taking the car. On returning later after a flight delay they refused to let us exit untill we payed the £30 extra fee. The car also came back with a flat tire and tracking a problem, it was fine before. The car did show up in reasonable time so it seems like we did ok compared to other reviews.

No issues with delivery or collection of car. Friendly service at desk at terminal 5. Booked direct with company. When I called to collect car, they recognised my number and acknowledged me by name. No wait for car. Would be happy to use again.

Everything was fine with the drop off, although it’s not technically meet and greet as you park it in car park not the actual terminal. However when returning the guy driving the car sped up to the space and when he got out didn’t care less. Baring in mind we had a small child with us. The car come back looking like it’s been dragged round a rally course it was filthy!! He mentioned he didn’t realise otherwise he would of cleaned it however he has to wipe the passenger side window so he could see!!! And rather than apologising he just laughed!!! I wouldn’t use them again yet to find out if any damage has been done once we’re able to clean the car!!! Also the fuel we had in the car to get us back was down by loads!!

Never use this company in Luton
I booked two times within 3 weeks. The first time we waited well over an hour for our car to be returned. Today, after an hour and half they inform me, after me calking them numerous times (the staff at the airport are useless), that they couldn't return it because of a flat tyre. They took us to it only for me to find the tyre was not only flat but off of the rim and the alloy wheel is ruined. Obviously driven some distance on it, when I left it the wheels had been refurbished with new tyres. We were left on a hotel car park to sort ourselves out, they didn't care at all. 4 hours after returning we are awaiting recovery from our own breakdown service. Whilst there we saw their drivers revving up and wheel spinning a Porshe that they were taking back to the airport, Worst company ever in my opinion, they should not be allowed to operate by Luton Airport!!

Do not use this company under any circumstances. The car was not available when we landed we followed the instructions given to call on collecting our luggage and still had to wait 30 minutes for our car.

Jaswinder Bassi the customer service representative was very contending and said that the reason for it was not his problem.

He then went on to tell us the instruction are to call when landing so we went on to show his the paperwork that contradicted what he was saying. He tried to cover his name badge but I had already seen his name.