Driven Motorgroup Reviews 604

Extremely disappointed with the unprofessionalism of this dealership. Engine light come on 8 weeks after purchasing the car which I was advised had been tested and prepared. Cost me £288 to have serviced and repaired. Radiator was -40, oil only 37%, not been changed or topped up, air filter had not been changed, was filthy. As the radiator was -40 it was causing petrol to deplete very quickly resulting in having to fill the tank every 3 days. Was told as the car hadn't done a further 6000 from the point they received it (information I was refused upon request) they were not obliged to carry out a full service of the vehicle. I was shown under the bonnet (by an independent mechanic) where screws were rusting due to not being touched for so long. There were fees not explained (on an itemised bill I was never shown during purchase, but handed to me on the day of picking up the car in a plastic wallet with other paperwork) plus several other issues with the paperwork and recording of data. Given all the issues/stress encountered I was offered a 'goodwill gesture' of £387 which was the £288 service and repair I paid after I purchased the car, plus the admin fee of £98 (apparently £82.50 plus vat) which was not explained at any point during the sale of the car. This offer was sent to me in writing under 'strict' understanding that if I accepted the above payment this situation was to remain confidential and never to be repeated. I have not accepted this offer and would not recommend using this dealership.

Amazing service from start to finish couldn’t do enough to help me Jeanette and Carl were lovely highly recommend

Brilliant service, wry helpful. Jack looked after us and really did his best to ensure I got the best service and the quickest as this was important to me.

Great service car was as described and prepared to a high standard, would recommend and definitely use again.

Had a lovely experience with the team at driven, excellent service from start to finish. Would we definitely return and recommend Jeanette and her team thanks mr and mrs Palmer

Came down from Scotland and got a great deal on a one year old Insignia that could not be matched up north.
Efficient friendly service and delivered exactly what I wanted. Nice customer touches at the end. Cannot fault them. My thanks to Jack and Jeanette.

So many issues with this company I would warn anyone to stay well clear. Cannot even respond to court proceedings professionally. DO NOT BUY FROM HERE

Fantastic team! All extremely friendly and welcoming and went out of their way to ensure everything was perfect and ran smoothly, couldn’t recommend these guys enough!

We have purchased our last three cars from Driven and would not go anywhere else! The service we have received from Carl, Jeanette and the team from start to finish has been amazing! They always go out of their way to get you the best car that suits you and the after sales care is just as great, thank you for another fantastic car 🤩🚗

I recently bought a Nissan Qashqai from Driven car sales at Middlesbrough and the service was first class .A special thanks to Jenette and Carl who guided me seamlessly though the process ,friendly, professional and a credit to your business ,highly recommended !

Just bought a scirocco from driven group.
Excellent car and service all round.
Would definitely recommend to anyone

Excellent service and very friendly,
Definitely recomment and use again

Excellent company to deal with. Many thanks

Fantastic friendly staff at driven car sales. If your looking to buy a new car try driven, or even pop in to have a look around the wide range of vehicles they have you won’t be disappointed.

Excellent service

At the point of sale, you can’t fault this company. Jack Parkes is, on the face of it, honest and courteous. It is after the sale which a company should honestly be ranked. I have purchased a car which has suffered a major fault which required £7000 to repair. The one year warranty is purely a selling point. My claim has been declined by the warranty company because the parts on my car are “ worn out with age and use “ I traded in a perfectly good, reliable car and got something which currently sits in a garage yard undriveable. I depend on my car for the daily 92 mile round trip for work. Driven have offered no help whatsoever, I’d hoped as it was just over six months, they would at least make a good will gesture and contribute to the repair costs but, nothing. As I have said, at the point of sale they can’t do enough it’s the after sales that show the true colours of this company. Never again.

This is our second vehicle with Driven.
The care and attention we were given was second to none, we were kept in the loop throughout the whole process.

They also went above and beyond to get us the best deal.
A shout out to Carl who dealt with us, very down to earth and easy to talk to.

All in all a very pleasant experience 😊

Excellent service by Jack in difficult circumstances for myself. Made the purchase of my vehicle quick and easy. Highly recommended

Friendly efficient people . Sorted everything with no hassle

Very friendly staff and a great service. Would recommend them 100% satisfying experience.