5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on tim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc. Unlike some other reviewers I have never had any trouble with retur... See more
Company replied
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... See more
Company replied
We have renewed for another vehicle from Pivotal and Ashley has been incredibly helpful. Her Customer Service is brilliant and a delight to speak with. Nothing is too much trouble for her to explain... See more
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Company details
Written by the company
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Contact info
44 Featherstone Street, EC1Y 8RN, London, United Kingdom
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4.7
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pivotal I want say big Thank you to…
Pivotal I want say big Thank you to Nisha. Mellisa. Dona. And Special thank you to Ashley she get me brand new Range Rover Always been helpful and nice with me. Thank you pivotal team Amazing customer services
November 11, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Riadh,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team, especially with Nisha, Melissa, Donna, and Ashley. It’s fantastic to know Ashley helped you get your brand-new Range Rover and that the whole team provided amazing service. We look forward to assisting you again in the future! Enjoy the new car!
Thank you,
The Pivotal Team
Superb service
Waj, Tilly and Toby made the whole process really easy; informative from the start and a seamless process that followed.
October 31, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your lovely feedback! We’re so glad to hear that Waj, Tilly, and Toby made the process smooth and informative from start to finish. We’ll be sure to pass along your kind words to them!
Thank you,
The Pivotal Team
Exceptional.
Exceptional service from great staff. What a pleasant change to deal with people that are so happy and helpful.
October 31, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear our team made such a positive impression. It means a lot to us that you found everyone so happy and helpful, and we look forward to assisting you again in the future!
Thank you,
The Pivotal Team
The customer service from Pivotal's…
The customer service from Pivotal's dedicated team is exceptional. This is my fifth vehicle and again Ashley surpassed herself in delivering exactly to my requirements - a massive thank you!
October 25, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Paul,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley and our team could exceed your expectations once again. It’s a pleasure to assist you, and we look forward to supporting you with many more vehicles in the future. Thank you for choosing us!
Thank you,
The Pivotal Team
I have been a Pivotal customer for over…
I have been a Pivotal customer for over two years now and I cannot recommend them highly enough. They offer me a brand new car every 6 months and the service team are incredibly helpful. No hidden charges and just a really great experience. Makes driving a car in London a pleasure .
October 22, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the past two years. It's great to know our team has been helpful and that you're enjoying a seamless and transparent experience. We're glad we could make driving in London more enjoyable for you. Thanks for being a valued customer!
Thank you,
The Pivotal Team
A clear and efficient service
A clear and efficient service. Customer service team are quick to respond and help with any issues. I dealt with Thomas Priest who was very helpful and accommodating around our time to call.
Not the cheapest way to have a vehicle but the personal touch provided is why I use this service.
October 18, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Jamie,
Thank you for your kind review! We're thrilled to hear you found our service clear and efficient, and that Thomas was able to assist you in a helpful and accommodating way. We truly value the personal touch we provide, and it's great to know that's what keeps you coming back. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Amazing Service
Amazing, quick and refreshing service. Nisha Made the experience so easy and simple.
Called at 10am and delivery of car all confirmed by 3pm the same day.
Fantastic service all round
October 17, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Lee,
Thank you for your kind words! We're delighted to hear that Nisha made your experience smooth and effortless, with everything sorted so quickly. It’s great to know that our team could exceed your expectations with such efficient service. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Ashley from Pivotal has been absolutely…
Ashley from Pivotal has been absolutely fantastic and is by far the best account manager I've had in all the years I've been a Pivotal customer. Nothings a problem and when it comes to my car refresh, she contacted me ahead of my refresh and gt me the car I wanted!
Very happy, long term client that will continue to stay with Pivotal for many years to come!!
October 15, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Zac,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley has made such a positive impact on your experience with Pivotal. It's great to know that she ensured you got the car you wanted and has been there to make everything run smoothly. We truly appreciate your loyalty and look forward to continuing to assist you for many years ahead!
Thank you,
The Pivotal Team
Simple process and great communication…
Simple process and great communication to get the vehicle I needed. Thomas noted my requirements and quickly sourced a solution.
October 7, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Robert,
Thank you for your feedback! We’re glad to hear that you found the process simple and appreciated the great communication. It’s wonderful to know that Thomas was able to quickly understand your requirements and provide a solution. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
I have been with Pivotal for a number…
I have been with Pivotal for a number of years now and the subscription is brilliant.
New cars every 6 months and each vehicle swap day is seamless.
Ashley is attentive, offers solutions and informative - I am sure I will be a customer for years to come
October 9, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Danny,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our subscription service and that you appreciate the seamless vehicle swap. It's fantastic to know that Ashley has been attentive and helpful throughout your journey with us. We look forward to assisting you for many more years to come!
Thank you,
The Pivotal Team
Pivotal works really well and delivers…
Pivotal works really well and delivers nearly new Range Rovers to customers. Customer care is strong, but needs to be as the underlying product can be unreliable, which is no fault of Pivotal. Greatly appreciate the regular contact when things are not working as they should.
October 7, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your feedback! We’re delighted to hear you’ve enjoyed our service and the delivery of your Range Rover. It’s great to know that our regular communication and customer care have made a positive impact. Your satisfaction is our top priority, and we appreciate your support!
Thanks,
The Pivotal Team
Pivotal - the future of car leasing
Excellent service from Ashley and the Pivotal team as usual, the Pivotal subscription service is a fantastic way to try the different vehicles in the JLR range with no long term commitment.
September 30, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that Ashley and the Pivotal team provided excellent service once again. It's great to know you're enjoying the flexibility of our subscription service and the chance to experience different models without a long-term commitment.
We appreciate your continued support and look forward to assisting you again soon!
Thank you,
The Pivotal Team
Highly recommend Pivotal ******
Highly recommend Pivotal. I would give more stars if I could. Professional and personalised service (and I truly mean personalised - a beautiful gift on the birth of our baby, prompt help with vehicle queries, ease of adding another driver, sourcing 7 seater for growing family etc). Amazing team that drops off and picks up vehicle from you each time. I’m a repeat customer for a reason. Thanks
September 25, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Emma,
Thank you so much for your glowing review! We're thrilled to hear that our personalised service has made such a positive impact, and we’re especially glad we could assist with your vehicle needs. It’s always a pleasure working with you, and we’re grateful for your continued trust in us.
We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Very happy customer.
I have been a Pivotal customer for 3 years and have a car for both myself and my partner. The service from Pivotal has always been excellent and I love the convenience of having sorted with one payment. I would highly recommend to anyone looking for a easy way to have a Ranger Rover.
September 25, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Tom,
Thank you for being a loyal Pivotal customer for the past three years! We're delighted to hear that you and your partner have enjoyed the convenience of our service and that it's been such a positive experience for you. We truly appreciate your recommendation and are glad we could make having a Range Rover so seamless!
Thank you,
The Pivotal Team
Im very happy with Pivotal
Im very happy with Pivotal. Very clear and straightforward. Nisha helped me out throughout the entire process! I got the car delivered after a week from the first moment I enquired. Luckily they had available the one I was looking for.
September 20, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Jesus,
Thank you so much for your kind words! We're thrilled to hear that Nisha could assist you throughout the process and that we had the car you were looking for. We're glad everything went smoothly, and we hope you enjoy your new vehicle! If you need anything else, feel free to reach out.
Thank you,
The Pivotal Team
Premium Service with Premium Vehicles
Premium Service with Premium Vehicles
I have been with Pivotal now for over 3 years. The service I have received has been outstanding.
The whole subscription service is so convenient, after joining the representative gives you a call with a choice of models and specification, If you have a certain car that you are after they go the extra mile and try and locate it for you.
Delivery is very professional and at the end of your term collection is just as easy.
Excellent communication throughout.
Thank you Pivotal.
August 1, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Mickeydaddy,
Thank you for your lovely review and for being a loyal customer for over three years! We're delighted that you’ve found our service convenient and our team responsive to your needs. We always strive to deliver a premium experience, from finding the right vehicle to seamless delivery and collection. Your satisfaction means a lot to us.
Thank you for choosing Pivotal!
The Pivotal Team
Top Quality Cars
Top Quality Cars, very helpful staff. I loved my car so much I kept it for 18 months. I would have kept it another 18 months. I asked for a very specific model for my new car, which they got me within 24 hours. Extremely impressed with Pivotal.
September 19, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Graeme,
Thank you for the fantastic review! We're so happy you loved your car and that we could find the perfect new one for you so quickly. We look forward to helping you again in the future!
Thank you,
The Pivotal Team
We had a great experience with Pivotal…
We had a great experience with Pivotal in changing over the old car to the new. Thomas Priest was our advisor and did a superb job. He explained everything very clearly and went above and beyond to make sure we were happy with everything before making the commitment to change vehicle again. Customer experience A1.
September 3, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Customer,
Thank you for taking the time to leave us a Trustpilot review. We are so pleased to hear that you had a superb experience with your change of vehicles. We will make sure to pass the feedback on so that Thomas is aware of your appreciation.
Thanks
The Pivotal Team
Reply from Pivotal - Car Subscription
Hi Chow,
Thank you for your review of your Pivotal experience. We are delighted that you have been enjoying your time with the Pivotal service. We hope you continue to enjoy your time with us.
The Pivotal Team
Best money ever spent
Best money ever spent! The team are amazing, understanding and always give 5 star service. They make it easy to be a loyal customer and I will be a customer for a very long time. I’m extremely picky when it comes to spec’ing my cars, but two cars in, I’m so impressed by the quality of their stock and their attention to detail.
September 4, 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Miss Ama,
Thank you very much for your kind words and your review, we are so proud to have such fantastic feedback from you. We look forward to having you on the service for a very long time. Please let us know if there is anything we can do to help at any stage.
Tha Pivotal Team
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