5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on tim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc. Unlike some other reviewers I have never had any trouble with retur... See more
Company replied
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... See more
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We have renewed for another vehicle from Pivotal and Ashley has been incredibly helpful. Her Customer Service is brilliant and a delight to speak with. Nothing is too much trouble for her to explain... See more
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Company details
Written by the company
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Contact info
44 Featherstone Street, EC1Y 8RN, London, United Kingdom
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4.7
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your kind words! We’re delighted to hear you found our service swift, efficient, and attentive. Your feedback means a lot to our team, and we look forward to continuing to assist you.
Thank you,
The Pivotal Team
I cannot fault the process or support…
I cannot fault the process or support provided . Information and condition clear and every point of the process has been supported by the Pivotal Team
January 6, 2026
Reply from Pivotal - Car Subscription
Hi Steve,
Thank you for your kind feedback! We’re very pleased to hear that the process was clear and that you felt supported at every stage.
We truly appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Fantastic from start to finish
Fantastic from start to finish! Will 100% be using Pivotal in the future for no strings attached leasing.
January 13, 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Tom,
Thank you so much for the fantastic feedback! We’re thrilled to hear you had such a great experience from start to finish.
We look forward to supporting you again in the future!
Thank you,
The Pivotal Team
Delivery mileage new vehicle arrived to…
Delivery mileage new vehicle arrived to replace the vehicle I had been using for the previous ten months.
Scheduled the exchange and all done within an hour. First class service.
December 17, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi David,
Thank you for your great review! We’re delighted to hear that the vehicle exchange was smooth and completed so quickly, and that you were happy with the service. Our team always aims to make the process efficient and hassle-free, so it’s great to know that came across.
Thank you for choosing us, and we look forward to continuing to support you!
Thank you,
The Pivotal Team
Reply from Pivotal - Car Subscription
Hi Joanna,
Thank you for your review! We’re really glad to hear that everything was simple to set up - that’s exactly the experience we aim to deliver.
Thanks for choosing Pivotal!
The Pivotal Team
Excellent service - Great flexibility
Excellent service - great flexibility.
The entire onboarding and return / upgrade process works smoothly.
January 2, 2026
Unprompted review
Reply from Pivotal - Car Subscription
Hi Naseet,
Thank you very much for taking the time to review your service. We are so pleased that you have enjoyed your experience, particularly with the onboarding and renewals processes.
Thanks again for leaving a review, we are delighted to have you with us!
Thanks
The Pivotal Team
From approval to delivery everything…
From approval to delivery everything was perfect and exactly how it was agreed. Smooth transition and great handover.
December 8, 2025
Reply from Pivotal - Car Subscription
Hi Stevie,
Thank you very much for taking the time to share your review of the Pivotal service.
We are so pleased that we are able to deliver your vehicle to you so smoothly.
Hope you have enjoyed a break over the holiday period.
Thanks
The Pivotal Team
Unbelievable service!! 👏
Well where do I even start!
Piviotal is an absolutely amazing service.
They have looked after me and my partner over this year especially, we have had a few cars with them.
I would especially like to give a huge thankyou to Thomas, manuel and also Sam. All these guys have absolutely looked after us so much.
They are a credit to the Piviotal team.
I wish I had an address where I could send gifts for them all that how much I appreciate everything they have done.
But once’s again A HUGE THANKYOU!!
You’re all amazing and thankyou for looking after me and my partner through an extremely hard year.
Lots of love
Kevin and Chris
❤️❤️
December 15, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Kevin and Chris,
Wow - thank you so much for such a lovely review! We’re incredibly grateful for your kind words and are pleased to hear that you and your partner have felt so well supported throughout the year.
A huge thank you for recognising Thomas, Manuel and Sam, we’ll be sure to pass this on to them, as feedback like this truly means a lot. They’re a real credit to the team, and we’re proud to have them.
Thank you again for trusting Pivotal during such a challenging time. We really appreciate you being part of the Pivotal community and wish you both all the very best.
Thank you,
The Pivotal Team
It was something I joined ages ago., but never thought I'd use it.
It was something I joined ages ago, and didn't think I would ever use it. But the Christmas offer and the lovely car that turned up, really changed my mind. My only negative thing is the car won't charge on the main stream chargers, but will do at home. Also the limit on the miles, 1500 per month, is at least 300 to 500 per month too low. Otherwise, it's a thing of brilliance.
December 8, 2025
Reply from Pivotal - Car Subscription
Hi John,
Thank you for your review and for sharing your experience! We’re really glad to hear that the Christmas offer and the car itself changed your mind and that you’re enjoying the service overall.
We appreciate your feedback on charging and mileage, and it’s great to hear that aside from those points, you’re finding the service a thing of brilliance. Thanks again for taking the time to leave a review -we’re delighted to have you with us!
Thank you,
The Pivotal Team
Absolutely happy with the services I…
Absolutely happy with the services I received from Pivotal from initial conversation to collection. It’s great to have peace of mind since everything is included in the subscription, beautiful cars and always prompt responses when I needed to contact them. I’ll definitely be using again in the near future.
December 2, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Erkan,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience with Pivotal, from start to finish. It means a lot to know our efforts to provide great cars and prompt support are appreciated.
We can’t wait to welcome you back!
Thank you,
The Pivotal Team
The team at Pivotal have always been…
The team at Pivotal have always been helpful, even through the JLR cyber problems with deliveries etc. Such a hassle free way of driving a RR !
November 26, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Mr Featherstone,
Thank you for the wonderful 5-star review! We’re delighted to hear the team has been able to support you so well. Your feedback means a lot to us, and we’re always here if you need anything.
Thank you,
The Pivotal Team
Great company to deal with
Great company to deal with , efficient and supply great vehicles
November 11, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Roger,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and found our team efficient. It’s great to know you’re enjoying our vehicles, and we look forward to continuing to assist you!
Thank you,
The Pivotal Team
Outstanding service
Melissa in finance was extremely efficient regarding a matter I needed help with recently.
November 3, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for sharing your feedback! We’re so pleased to hear that Melissa was able to assist you efficiently. We’ll be sure to pass along your kind words to her - she’ll be delighted to know she made a difference.
Thank you,
The Pivotal Team
PIVOTAL customer experience is…
PIVOTAL customer experience is fantastic and their organization between their team really comes though when representing their brand and Land Rover
November 4, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Simon,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with the Pivotal team. Our goal is to ensure every interaction is seamless and well-coordinated, and it’s great to know that it came through.
We truly appreciate your feedback and look forward to assisting you again soon!
Thank you,
The Pivotal Team
Great experience
Was very impressed with the service from start to finish. I was assigned a car by the onboarding team and then got a call back a couple of days later as a better spec vehicle had become available which was a nice touch. Delivery was very easy. No issues during the 8 months that we had it.
I was a bit sceptical about the collection process and damage charges having seen some reviews on here but my collection was absolutely fine. We looked after the car and had it fully valeted before it was collected. We weren’t charged for anything so I guess if you look after it you will be fine. The collection agent works for JLR so there isn’t any incentive to find damages, unlike other lease cars that I have had previously.
Only minor comment is to give the delivery and collection drivers the customer phone number as we are a bit remote and it was a bit complicated getting messages to them.
Will definitely use you again.
October 24, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Ian,
Thank you for your kind and detailed feedback! We’re so pleased you were happy with the service, from onboarding to collection, and that everything went smoothly. We appreciate your note about driver contact details and will take that on board.
We look forward to welcoming you back again soon!
Thank you,
The Pivotal Team
Easily the best customer service experience
The company is an absolute pleasure to do business with in every respect. Staff is outstanding in all departments. Melissa Morgan at finance deserves a special mention but everyone I ever spoke to was a credit to the organisation.
October 10, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Istvan,
Thank you for your fantastic feedback! We’re thrilled to hear that every part of your experience was positive and that our team, especially Melissa, made such a great impression. Your kind words mean a lot to us and will be shared with the whole team.
Thanks again for choosing Pivotal!
The Pivotal Team
We absolutely love Pivitol
We absolutely love Pivitol,
From start to finish for multiple cars we have had from them (3) they have been amazing!
Especially Thomas, I can not thank him enough, he has been Amazing - he has been soo soo helpful- wether it be keeping hold of a car a little longer because of health issues, he did that!! He was on absolutely everything.
I honestly think he really does deserve the very best! But this last year he has been amazing with us, please please pass this review to him he will know I’m sure!
But thanks all the amazing Pivitol team your all amazing ❤️❤️❤️
September 26, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Kevin,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with Pivotal and that Thomas has been such a great support to you. We’ll make sure your kind words are passed on to him and the whole team - they’ll be thrilled to hear it!
We truly appreciate your loyalty and look forward to continuing to support you in the future.
Thank you,
The Pivotal Team
I really enjoyed the service provided…
I really enjoyed the service provided by Pivotal.
Originally I wanted a Range Rover Velar but couldn't find a spec I liked. Toby, who was assisting me offered the Jaguar F Pace with a very high spec and even cheaper! The car looked great and was amazing to drive. Was a very slick service from pick-up to return.
I spend a lot of time overseas so it's a great solution for those who need access to car without the worry of organising insurance, tax and roadside assistance etc.
Just keep the car in good condition to keep them happy their end too as a thanks for such a great service they provide!
September 12, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Josh,
Thank you for sharing such a brilliant 5-star review! We’re delighted Toby was able to find you the Jaguar F-PACE as the perfect alternative, and that you enjoyed both the car and the smooth, hassle-free service from start to finish. It’s great to hear our all-inclusive model works so well with your time overseas.
We’ll be sure to pass your feedback on to Toby and look forward to welcoming you again in the future.
Thank you,
The Pivotal Team
Highly recommended - outstanding customer service
It’s an expensive option for sure, but it’s also convenient if you don’t want to or can’t commit to financing on a new JLR vehicle.
Over the 2 years I had a subscription I found Pivotal to be an outstanding company offering very personalised customer service and always available if you needed support.
Highly recommend company and hopefully I can use them again in the future
September 4, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi James,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you valued the flexibility of Pivotal and that our team’s personalised service made your subscription enjoyable. It’s wonderful to know we could support you throughout your 2 years, and we truly appreciate your recommendation.
We look forward to welcoming you back whenever the time is right.
Thank you,
The Pivotal Team
Been with pivotal just under two years…
Been with pivotal just under two years now, and on my second vehicle.
Everything has been a great experience the service is excellent. Everything is arranged for you. You just wait for the car to be delivered to your door.
Would definitely recommend pivotal they have provided an excellent service certainly no complaints.
August 31, 2025
Unprompted review
Reply from Pivotal - Car Subscription
Hi Adrian,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you’ve enjoyed the service with both of your vehicles and that everything has been smooth and stress-free. Our team takes pride in making the process as easy as possible, so it’s great to know this has come through in your experience.
We really appreciate your recommendation and look forward to continuing to provide you with excellent service!
Thank you,
The Pivotal Team
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