REVEL | Renting de Coches Reviews 

Really bad customer service and massive delays delivering the cars. We have delays of months versus the original date. And even we were asked to change our car to expedite the delivery, but again there were delays of months again versus what they originally said. Honestly I don’t recommend it at all, find other options if you son want to be stuck without a car for months.

La recomendamos altamente REVEL. *****
Peugeot 208, nuestro alquiler favorito. 👍
Estamos muy contentos. 👏👏

Excelente proceso desde el principio. ✅👏👏

El día de la entrega: excelente organización y comunicación. ✅👏👏

James

We highly recommend REVEL *****
Peugeot 208 our chosen rental. 👍
We are very happy.👏👏

Excellent process from the beginning to the
finish.✅👏👏

Delivery day Excellent organisation and communication. ✅👏👏

James

From start to end, great customer service. Minutes after visiting Revel’s website, Víctor called and explained in detail what the company does.

Always very professional and friendly, Victor answered my queries and cleared out any doubt I had. He is definitely a great asset to the company.

Thank you very much for assisting me in buying the GLC Victor.

I’m renting a car and omg is hard work trying to get through to this company I have tried so many times to try and get to speak to someone and no response and if I do I can’t speak to them directly only through text message and just tell me they passing this onto someone else

I have been contacting revel customer service multiple times for couple of weeks now regarding a speeding ticket that they reported under my name without confirming, yet I have provided time stamp evidence that the vehicle was picked up from me an hour earlier and in fact it's their driver that got the ticket. No One is responding and trying to help me in this matter and there is a 300 euro ticket and probably losing points on my driving record. All I get is your issue is forwarded to the right department. no one is answering for weeks now and they read my whatsapp messages and ignore me. Really sad that I thought they were better. When They want to sell they call you 10 times a day and answer all your messages but once you get the car and need them there is no one to be found.

Andoni was absolutely Amazing !! From the start to finish quick and easy process picked my car and waiting for delivery, He explained everything perfect and I was so happy with the process x
Thankyou You Again Andoni

Sharon

I signed a contract with Revel on August, 12 because they promised to deliver a car within 4 weeks. As soon as I signed the delivery time stated changed to 5-7 weeks. They explained that the dates they provide are estimates and the car would be ready to ship from week 5. (you can see my conversation with them in the screenshots below) Not only did the 7 weeks pass by, but also they told me I may have to wait another 4-5 weeks! Their completely useless app gives me conflicting dates (it says 2-4 weeks in one place and 4-6 weeks in the other. see the screenshots.) and no one is responding to any of my emails or WhatsApp messages and I still don't have a car.
I am extremely disappointed with their service and how they have treated me. I was willing to recommend their service to everyone I know because of how attentive they were at the beginning but now I see it is all a sales ploy. They are very quick to respond to you before they get you to sign, but ignore you once they have your signature.

Great service very helpful professional and informative

[Update] It didn't work out in the end, the manufacturer (Hyundai) didn't have stock available. Revel offered me alternatives but they were not equivalent, or had long delivery times, or were only available for 36+ months term and I needed 12. Their business model is made for people that don't really need a car.

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I had a smooth experience with Victor who answered all my questions and facilitated my registration with Revel. It's all digital and quick, low bureaucracy and foreign-friendly. The contract is easy to read. I'll now be waiting for the delivery of the car.

I signed the contract for an Audi back in May. It said it would arrive 11-13 weeks later at the latest. Today, September 10th, I am still without a car. They keep saying that the car has been given a license plate and it would arrive within 1-2 weeks, but when the 2 weeks have passed, it is exactly the same shitshow. I have stated that it is very important to me that I have a car, as I need it to get to work. Here I am now paying a lot of extra costs to other companies for renting a car, because the car has NEVER arrived on time and it just keeps getting later and later. They will not even give any form of compensation for THEIR delay even though we have given them several options, and we still do not know when we will get our car. We have sent them several emails to (Carolina Fernandez Gonzales), which they ignore after saying we cannot accept this. We have nothing but expenses in connection with this.. It is so bad.

After making this review and they answer ''Hi, Joanna.
We're deeply sorry to read your review.
At REVEL, we always work to provide the best service, so our team has already addressed your case to try to find an urgent solution.
Thank you for helping us grow!''

WE STILL HAVE NOT HEARD ANYTHING FROM THEM.

They provided me with a broken car and doesn't giving any other car for replacement for the reparation period. Said that car repair would be at least in a month (lie). However, they are overcharging me all this period of time. Promised provide a replacement car, but didn't. Just ignoring me in a chat and never calling back through phone. Promised give me a 50% discount for September, but didn't. Awful company, they don't know how to do business. In fact I have a broken car an bills, even considering I'm not used it at all. Absolutely unsatisfied! Avoid REVEL as much as possible!

We accidentally put the wrong fuel in our car – it’s a petrol car, but unfortunately we filled it with diesel. As it was our own mistake, we agreed to pay for the fuel tank to be cleaned. Fair enough.

However, after one month in the workshop without any updates, we started to wonder what was going on. Normally, this type of repair should take 1–2 days.

Then one month turned into two, and the communication got worse and worse.

After three months in the workshop – during which we kept paying every month – we had enough and terminated the rental agreement. We have been told over and over again that they are “waiting for a response from the insurance company.”

It’s beyond frustrating. First of all, it’s almost impossible to speak to an English-speaking staff member. Second, they don’t reply to emails or WhatsApp messages.

This is the most unprofessional customer service I have ever experienced. I would not recommend this company to anyone – ever.

I ordered a TOYOTA BZ4X Advance ad this company with park sensors
and a automatic trunk opener,
This came without this.
I contacted them and they admitted in writing that they made a mistake and would give me a other electric car with the options I ordered.
After I send many messages on WhatsApp and by mail to contact me.
Nothing happened.
I gave them 24 hours to contact me otherwise I contact my lawyer.
Like always no reply on this.
Now my lawyer is dealing with this!
Really good company with communications and promises zero.
Emanuel Blog.
19/08/2025
This company lies terrible.
They wrote here they will contact me.
They didn’t do, also not my lawyer.
In September when court start working again I take this bad company to court and end all this.
Advice to all here: think twice before doing business with this bad campany with full of lies.

After my enquiry by email, I received a reply within a few minutes. Renzo (finally a person, a name that makes so much difference in the anonymous world) immediately looked up all the details and was very helpful. Very friendly, very professional and above all in English. I am just learning Spanish so this was important for me. I signed within 24 hours and am now looking forward to getting the car. And there's also an app! But above all, great employees. I am thrilled

Ridiculous company. Months of delay to receive a car 5 to 7 month at least.... The agents just keep saying the delivery time should be on the website, which is not of course...But they abuse You in exchange with non stop calling & messaging with different cars - obviously more expensive ones that your original one... If I want to cancel the contract, I need to pay one month be penalty fee. Absurd. Terrible service. Stay away from them for your own sake.

Really poor service with no car to show for it .
I have waited in in 5 occasions for my car . Each time cancelled after the time slot , next day in two occasions .
Have now given up and am without a car . No resolution . Very bad

Disastrous. Months of delay in receiving my car. It was expected in early April. No sign of it in July. No clarity on when it will arrive at the delivery times keep shifting by a few weeks, making it impossible to plan. The agents don’t answer the phone and ignore my WhatsApp messages. No solution proposed and no compensation or alternative offered. If I cancel the contract, I will be the one penalized. Absurd. Terrible service.

Worst Promises and Customer Service i have ever experienced in my whole life........... so disspapointed

But they flex on instagram... so sad

This is the first time for us dealing with Revel. Everybody has been very friendly and helpful, but we had a little bit of an issue in our first experience when we received our car and it wasn’t quite what we were hoping for. We informed Revel immediately, and we were given a quality control Person name Alex, who went beyond and out of his way on a daily basis to make sure not only this problem is solved, but we finally receive the car that I really wanted. couple of weeks later I have my brand new jeep. I am so beyond excited and loving it. I know mistakes happens in life, but to have a company And someone like Alex to actually care enough about how you feel and go out of their way to make your experience better, made us more faithful to this company. We highly recommend. we’ve never seen such customer care and service in Spain. Thank you so much again Alex for all you have done. I am one truly a happy client 🥰

So easy to apply Keller was so helpful and took me through my application so good and explained every step , great work Keller