When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
Company replied
Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shannon is the best!
April 4, 2026
Unprompted review
Reply from Driveway
Patrick, we love hearing this! Shannon is truly a rockstar and we are so glad she made selling your Ford F150 Raptor a great experience. She will be so excited to hear this, we will make sure to pass it along. Thanks for choosing Driveway!
Great process and great people
I was nervous selling my car without having a face to face transaction but the Driveway process and the Driveway team’s people were great. Special recognition to Amanda who took extra time talking to me which gave me greater confidence in the process, and to Tyler who was very communicative about vehicle pickup so I wasn’t left wondering what was going on when it took a little extra time to get someone to me.
March 27, 2026
Unprompted review
Reply from Driveway
Mark, thank you so much for taking the time to share this! We completely understand that selling a car without a face to face transaction can feel like a big step, and we are so happy to hear that Amanda and Tyler made all the difference. It is wonderful to know that Amanda took the extra time to give you confidence in the process and that Tyler kept you informed every step of the way. That is exactly the level of care and communication our team strives to provide. We will be sure to pass along your kind words to them both, they deserve the recognition! Thanks again for choosing Driveway and we look forward to working with you again in the future!
Very bad company
Expect to buy a car and still wait months with an unregistered car and communication is 0 at best don’t recommend them if anything there scammers
February 5, 2026
Unprompted review
Reply from Driveway
Michael, we hear your frustration. Jared from our Customer Satisfaction team is in contact with you and will continue to assist you from here. Thank you.
Selling a car was great from start to…
Selling a car was great from start to finish. They offered a lot more than their competitors. A Lot!!! Tyler did a terrific job. We had a tight timeline and he made things happen.
April 2, 2026
Unprompted review
Reply from Driveway
Nothing beats hearing back from a Driveway client who enjoyed a great experience from beginning to end. Thank you, Bob, for electing to sell us your Subaru. Tyler will be proud to know his efforts earned your commendations, and it's great to see our offer for your car was very appealing. We wish you the best moving forward and hope that you'll one day consider working with us again.
Sold my car to Driveway
My process from start to finish was seamless and in less than 10 days my car was sold and I was paid. Thanks Driveway for the excellent customer service and respect for your customers.
April 2, 2026
Unprompted review
Reply from Driveway
Thank you very much for the positive feedback! One of our Driveway objectives is offering customers an easy alternative to sell their vehicle, and it's great to hear we met that mark during your experience. We appreciate the excellent compliment and hope to work with you again one day to earn that fifth star!
Tiffany Was awesome! Driveway excels!
Tiffany Was a huge help and a deciding factor of me selling my car here. She was persistent and easy going. Professional and quick to respond! You guys have a great employee working for your guys! Driveway was easy to deal with and offered more than every other dealer out there. You guys will always have my business!
April 1, 2026
Unprompted review
Reply from Driveway
We’re thrilled to hear that Tiffany played such a key role in your decision to sell with Driveway. Her persistence, professionalism, and responsiveness truly embody the level of service we strive to provide every customer.
We’re also glad to know the process was easy and that our offer stood out among the rest, as that’s exactly what we aim for. Your kind words and loyalty mean a great deal to us, and we’ll be sure to share your praise with Tiffany and our team.
Travel safely and we'll be here to help whenever you need us next!
I received fantastic service from Shannon and Logan
I received fantastic service from Shannon and Logan. Due to service centers inputting mileage incorrectly I had to request a records change and they assisted and walked me through the process. Highly recommend this company and their competitive offers.
April 1, 2026
Unprompted review
Reply from Driveway
Thank you for taking the time to share your experience! We’re glad to hear that Shannon and Logan were able to assist you through the mileage records correction and make the process clear and stress‑free.
Situations like these can be frustrating, and we’re proud of our Driveway team for walking you through every step with care and clarity. We truly appreciate your recommendation and kind words about our competitive offers. Thank you for choosing to work with us! We’re always here if you need anything in the future!
Driveway was a seamless, positive experience
I've never purchased a vehicle online / sight-unseen before, which inherently brought its own set of anxieties and concerns. However, almost immediately following our vehicle selection online, we were greeted by Juan, our purchase coordinator, who reached out to tell us what to plan for and when. Shortly thereafter, Sean reached out to us, as our "dispatch coordinator" to handle the logistics of the vehicle shipment, as well as Mireya, who managed all of the contracts and paperwork requirements. Again, like Juan, they explained everything up front giving us a great sense of what to expect. Everyone involved could not have been more kind, thoughtful, and patient with both my wife and I. In the end, an absolutely gorgeous Audi now sits in my garage, having arrived in Kansas (coming from Los Angeles) in absolutely perfect condition. Cheers to Driveway, and everyone involved in our transaction! We appreciate you!
April 1, 2026
Unprompted review
Reply from Driveway
Thank you so much for sharing your experience with Driveway! We know purchasing a vehicle online and sight‑unseen can feel daunting, so it truly means a lot to hear how smoothly everything came together for you.
Juan, Sean, and Mireya will be thrilled to know their communication, transparency, and care helped put you at ease every step of the way. Our goal is always to set clear expectations and provide thoughtful support, and we’re so glad that came through for you and your wife.
Hearing that your Audi arrived all the way from Los Angeles to Kansas in perfect condition and now sits proudly in your garage is the best possible outcome. Thank you for trusting Driveway with such an important purchase. We sincerely appreciate you and hope you enjoy every mile ahead!
Jaz was great!
Jaz was great!! She worked with me day and night. She got me exactly what I was looking for! Would definitely refer.
April 1, 2026
Unprompted review
Reply from Driveway
Renee, it's always great to hear from Driveway clients who we were able to help find their perfect vehicle match. Thank you very much for this kind review along with your time and business. It will mean a lot to Jaz learning of your praise for her efforts. Travel safely, enjoy the road, and please consider us again for your future automotive needs.
Selling my car to Driveway was easy
Selling my car to Driveway was easy and streamlined. I did not have to drive it anywhere for an inspection, they use the best AI tools to handle things virtually. The process is well refined. Tyler was helpful in moving things along and the guys who came to pick up the Jeep were friendly and sweet. Driveway also offered by far the best price for my Jeep, better than any of the others that start with Car***.
March 31, 2026
Unprompted review
Reply from Driveway
Thank you for sharing your experience with us, Hope! We’re glad the process of selling us your Jeep felt easy and streamlined, from the virtual inspection to pickup. It’s great to hear Tyler was helpful and that our pickup team made a positive impression as well.
We appreciate you recognizing the value we strive to offer and are happy Driveway delivered the best price for your Jeep. Enjoy what’s next, and please consider us again for future automotive needs.
I was shocked at how easy they made…
I was shocked at how easy they made selling my car while also being very attentive. I worked with several folk, all of whom were great.
March 31, 2026
Unprompted review
Reply from Driveway
We love exceeding expectations, Ryan! Thank you very much for allowing us to purchase your Hyundai. It's great to hear our Driveway team made a five-star impression by keeping things easy for you through attentive care. Our best to you moving forward, and we hope to one day work with you again!
Briggs was awesome!!
Briggs was awesome!!! My experience was great and they made my buying experience seamless even with small hiccups I was always informed and empowered to make the best choice for myself. Briggs helped me not only find the car I was looking for but at an even better price than I thought possible 10/10 would recommend.
March 30, 2026
Unprompted review
Reply from Driveway
Dalyce, thank you for the fantastic review! We’re thrilled to hear Briggs made your Driveway buying experience smooth and empowering, even when small hiccups came up along the way. Keeping you informed and confident in your decisions is exactly what we aim for. It’s wonderful to know he helped you find the right car at an even better price than expected as well, and he'll truly appreciate the commendations.
Your recommendation means a lot to us, and we wish you many safe and happy travels in your new Outlander. Be sure to consider us again whenever we're able to assist.
They suck.
I would honestly give them a ZERO if this website let me. Feb 16, 2026 a $320.00 charge was attempted to be made on my account, however, it was not authorized by me. Navy Federal stopped the charge thankfully but I began an investigation as to how this random charge came about.
So like anyone would I contacted Driveway Finance customer service to ask what was going on. To no surprise of mine I was connected with a gentleman who could barely speak the English language and could not understand what I was telling him my issue was.
So, after trying to explain multiple times the situation at hand it became clear I was talking to a brick wall. However, during this painful deliberation of details I was informed someone had called in and verified all my information and that he could see exactly when the call was made.
I had ask for their fraud or IT department to investigate and possibly send me the audio recording and phone number because they do record phone calls for quality assurance… right?
Anywho, I decided enough was enough with the back and forth when myself and the representative could not effectively communicate. He said they would not give me info on the phone call or recording and they would reach out to me when they conclude their internal investigation.
Now, here it is March 30, 2026 as I write this review from my toilet. I have just received a notice of an additional fee for the month of April. If you guessed an insufficient funds fee for the Feb 16, 2026 fraudulent charge you would be correct but wait, what did Driveway Finance discover in their internal investigation you ask?
Well thats simple their system just glitched. I was promised by another non english speaker that it would not happen again and that no one ever called or verified my info. Then she hung up before I could ask anymore questions.
February 16, 2026
Unprompted review
Reply from Driveway
Hello,
We understand how concerning this experience must have been, especially when it involves unexpected charges and communication challenges. Based on the details you've shared, this appears to relate to our sister company, Driveway Finance Corporation, rather than this business. For direct assistance, we encourage you to contact their support team at 855‑723‑2669, as they are best equipped to address this matter.
Our online reputation is important to us, and we hope you’ll consider removing this review, as it was posted under the incorrect business. Thank you for your time and understanding.
Following up on previous submission
Following up on previous submission. They called me to “get feedback” on my review. Told them I was at work but would be happy to speak later and they never called me back. Reached out and got no response.
March 27, 2026
Unprompted review
Reply from Driveway
Hello John,
Thank you for bringing this to our attention. It's regrettable to learn that you have not yet been able to connect with our team to discuss your concerns. We appreciate your patience and apologize for any additional frustration or inconvenience this has caused. Your feedback is important to us, and a Customer Service agent will be reaching out to you soon.
Went really smooth
March 30, 2026
Unprompted review
Reply from Driveway
Thank you very much, Jason, for your positive feedback! It's always great to hear from Driveway customers who enjoyed a smooth experience working with our team. Travel safely and please consider us again for your future automotive needs.
Jaz was very helpful with me purchasing…
Jaz was very helpful with me purchasing my truck. She stayed in late in the office one a Sunday nightand was very responsive. Thanks Jaz!
March 29, 2026
Unprompted review
Reply from Driveway
Thank you very much, Kevin, for sharing such thoughtful feedback. Hearing her efforts gained your commendations will mean a lot to Jaz. We sincerely appreciate you choosing to work with our Driveway team, and we wish you many safe and enjoyable travels in your new truck. Please be sure to reach out to us if we can support you again down the road.
Happy Customer! Thank you Jaz
My car shopping experience with Jaz was AMAZING. She is truly a blessing to work with. She’s a very patient person. I would definitely recommend her to anyone. The process went by smooth. Couldn’t have asked for a better person to work with. Thank you Jaz for making my Sunday and a great Sunday. Such a(n) Angel
March 28, 2026
Unprompted review
Reply from Driveway
Thank you, Dreka, for your kind words and for sharing your experience! We’re thrilled to hear that Jaz made your car‑shopping journey such a positive and memorable one. Her patience, dedication, and genuine care for our customers truly set her apart, and we’re grateful to have her on our team.
It’s great that everything went smoothly and that Jaz was able to make your Sunday extra special. Your recommendation means a great deal to us, and we’ll be sure to pass along your wonderful feedback.
Thank you again for choosing Driveway! We hope you’re enjoying your new Malibu and we look forward to serving you again in the future!
How easy Nicholas made the purchasing…
How easy Nicholas made the purchasing process and how friendly he is. He explained everything directly and helped me with understand anything I couldn't. He said he would also get my car ready and detailed and get me some videos and pics of the little imperfections. Just a great person I'm general.
March 28, 2026
Unprompted review
Reply from Driveway
Thank you, Fernie, for your wonderful feedback! We’re glad to hear that Nicholas made your purchasing experience easy and enjoyable. His friendly approach and clear, straightforward explanations helped ensure you felt confident and informed throughout the process.
We also appreciate you highlighting the extra care he took in preparing your vehicle, from arranging detailing to sharing videos and photos of any minor imperfections.
Thank you for choosing Driveway! We’ll be sure to pass along your kind words to Nicholas, and we hope you'll consider working with us again in the future.
A little miscommunication between…
A little miscommunication between Driveway and their contracted maintenance dealership but they stayed on top of the issues and I was very satisfied with the outcome!
March 27, 2026
Unprompted review
Reply from Driveway
Reggie, we sincerely appreciate your time, patience and business. Thank you for sharing this positive feedback as well. It's great to hear our Driveway team was able to resolve your concerns satisfactorily. We wish you safe travels and hope you'll consider working with us again in the future.
The whole experience was stress-free
The whole experience was stress-free. I love how everything was very convenient and the person helping me, Juan, was very helpful with everything and answered all my questions!
March 25, 2026
Unprompted review
Reply from Driveway
Paola, this is so great to hear. A stress free and convenient experience is exactly what we aim for. We are so glad Juan was there to support you, answer your questions, and make everything feel easy along the way.
Thank you for choosing Driveway.com. We are always here whenever you need us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.