ordered 5 of the same units and, while i understand they're picked at random, i was not expecting to receive 5 completely different brands/variations - not 1 matching item/spec. immediately sent... See more
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See what reviewers are saying
Having dealt with Doctor Memory on a previous occasion, I was confident that my requirements would be met and supported. It was easy to identify the product (8GB RAM) that I needed from the many produ... See more
Very quick delivery on my new sata hard drive as I thought my old one was kaput found out it wasn’t the hard drive but the mother board was faulty. My fault and I will keep the new hard drive as a spa... See more
Made contact via the Ebay message process as my two phone calls were not attended to.....but when they did respond it was clear and concise confirmation that the part was compatible. Delivery was very... See more
Company details
Written by the company
FREE DELIVERY on all Dr. Memory Gaming PC, Ram Memory, Hard Drives, Processors & Laptops. Contact us on +441618770030/+44 738 374 2190. Click Here for the Best prices.
Contact info
Unit 5a Orion Trading Estate, Tenax Road, M17 1JT, Manchester, United Kingdom
- +441618770030
- drmem.com
3.9
Great
859 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt & Reasonable
Prompt delivery and prompt communincation with support team, but above all a good price.
February 23, 2023
Reply from Doctor Memory
Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too
computer pc quickly supplied
computer pc quickly supplied. Had a wee problem. Company quickly helped solve the problem.
February 17, 2023
Reply from Doctor Memory
Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too
And we are glad you found our customer services team helpful when you needed us.
please remember our customer & technical services are only a phone call or email away
Terrible experience. I ordered a prebuilt PC via Amazon UK…
Edit: I am being asked to provide more information, whatever that means, with the threat of this review being taken off. I am not going to do that. Trust Pilot clearly favour the seller over the buyer. This was my experience buying from Dr. Memory. I have the same review on Amazon UK.
I ordered a prebuilt PC via Amazon UK and after recieving the PC I discovered there were several used parts and others that I was told were something else for example I was expecting an m.2 SSD but got a SATA 3 SSD, I was expecting 3200mhz RAM but got 2666mhz RAM, I was expecting a 550 watt bronze rated PSU but got a 500 watt unrated PSU. This was sent to me in an email after asking for more information, yet it was still wrong. I have since returned the PC ( 6th February 2023 ) and have now been told ( 13th February 2023 ) that they don't have it and nobody knows where it is. This is £646 I paid that I am not getting back as it stands. Based on this experience I would avoid purchasing from this seller. ( Additionally I am looking to CAB for advising how to proceed, I can highly recommend AWD-IT or Overclockers as a quality and reliable alternative for anything related to PC )
February 13, 2023
Fantastic pc
Fantastic pc for the money. Everything works perfectly. Was delivered very quickly as well.
Completely clean, bloatware free install of windows as well, although i've put the SSD from my old pc in, with a windows 10 pro install on it.
Extremely pleased with it.
February 4, 2023
Unprompted review
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Gaming PC
Bought a gaming pc which was discounted and supplied with a free keyboard and mouse. Very well packaged and delivered within a couple of days. Very happy with my purchase.
January 17, 2023
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Gaming PC for son
Easily found the most suitable PC. Ordered, confirmed and delivered. Great product with very responsive customer service. Nice touch with the keyboard and mouse. Highly recommended.
January 8, 2023
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with our products
And we do aim for the fastest delivery times
Gaming pc, inside box had 2 empty boxes, contents booklet states headphone and speakers but none present, why empty boxes?
Box with pc in it which was received had two empty boxes in it, content booklet states that headphone and speakers are in list but boxes empty, why empty boxes and why in content list if not provided?
January 6, 2023
Reply from Doctor Memory
Hello
Sorry for any misunderstanding, but our manual shows how to install your own headset or speakers, but does not say that they are included, as we dont supply headsets or speakers with our gaming PC's. We find that most customers prefer to use their own headphones, speakers and monitors so we dont supply or sell those products.
The empty boxes in your package are usually the empty boxes for the components we install. Most customers prefer to receive the component boxes so we include them in the packaging and they also provide extra padding.
Once again we are sorry for any misunderstanding and we hope you are otherwise enjoying one of our gaming PC's
Not concentrating I ordered wrong type…
Not concentrating I ordered wrong type of memory. Auto e mail from DM made me check- good idea. Order cancelled and credit received promptly. Good and prompt service
January 5, 2023
Reply from Doctor Memory
Hi thanks for your review
And we are glad you found our customer services team helpful when you needed us.
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Item as described..
December 19, 2022
Reply from Doctor Memory
Thanks for your review
Glad you are pleased with our products, services & shopping/ordering experience.
What a brilliant company
What a brilliant company! My son wanted his first gaming PC and we had no idea where to begin. One phone call and great, simple, understandable advice for someone who has no idea about computers. We have one very happy son. I contacted them again after to ask about installation of a game - they were again brilliant! Can not praise their customer service highly enough. Thank you!
January 6, 2023
Unprompted review
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
My son wanted a gaming computer and…
My son wanted a gaming computer he'd found one on this sight.Tbh id never heard of them.i ordered it as it was what my son wanted ,its a good spec for the price and arrived few days later as per emails.Very pleased with quick delivery and comms.It was missing a controller but a email to them was answered the next day informing me one was being sent .Overall a very good service.
November 27, 2022
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Poor product even worse customer service.
PC had cheap packaging stuffed inside the unit which burst over the hardware. Unit not surprisingly wouldn't turn on.
I contacted Doctor Memory the same day, had a response a couple of days later stating I should package it back up and ask for a collection date which I did.
It's now 3rd Jan, still no response, no collection date, no refund. This was a Xmas present for my son who has had a pretty miserable time over the school hols because of this experience. Would never buy from these again.
December 25, 2022
Reply from Doctor Memory
Hi Rebecca
We are really sorry you had a bad experience with one of our PC's. The foam is there to protect the internals of the PC from transit damage. In this case it seems that the process went wrong and damaged the PC so it wouldn't turn on. We have already messaged you today to confirm we will be collecting the PC tomorrow and we will be refunding you when the PC arrives back here. Once again we would like to apologize for the bad experience on this occasion.
The website is easy to use and I was…
The website is easy to use and I was able to speak to someone at the company when I had a question. The delivery of the item was excellent. Then although I had an issue with a part, the company dealt with it quickly and the replacement part delivered with one day!
December 27, 2022
Reply from Doctor Memory
Hi Mark,
we are glad to see that you found our site easy to use and that the service we provided was excellent. We do apologise for the slight issue that you had with the machine but now that this has been resolved, we hope you love the PC!
Promised next day delivery which was…
Promised next day delivery which was not fulfilled
December 22, 2022
Brilliant service from start to finish Great helpful and professional…
Great helpful and professional service.Absolutely delighted with service from the lads working there for the advice given to me over the phone as to which pc to choose.
December 18, 2022
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
Very pleased with service,delivery and…
Very pleased with service,delivery and product
December 5, 2022
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
£1500 pounds plus item ordered on the…
£1500 pounds plus item ordered on the 19th December AM, as a present for our son for Christmas. Item despatched 20th December for delivery Wednesday 21st. DPD - Doctor Memory’s preferred courier failed to find and deliver to a commercial restaurant premises on each of the days in the run up to Christmas. This meaning the Christmas present did not arrive - we have one extremely disappointed young man who didn’t receive his Christmas gift this year!
Having called Doctor Memory for some supportive help, I was told the item is in transit and nothing they can do about it! What an EPIC FAIL…
Please BE AWARE…
December 19, 2022
Reply from Doctor Memory
Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.
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