Drone Nerds Reviews 233

Michele was my customer service rep. She was extremely friendly and very helpful. She answered my questions and was able to get me the assistance I needed. Drone Nerds had decent prices on the product I needed.

Fast responce

Quick and informative answers to my questions regarding remote ID

Cody was very helpful and pleasant to talk too. He made me feel comfortable when I asked my questions. His honesty led me to call back multiple times today. He mentioned sales in our convo and I remembered that, so thats why I called y'all first for a quote vs calling someone I didn't know.

My problem was addressed and dealt with right away and everybody acted professionally and respectfully and I received my drone very quickly totally worth buying from this place

Drone nerd is an amazing company they got back with me super quick with any answers to my questions and they repaired it quick and it’s just like new highly recommend them for anything to do with drones

There shipping practices are the worst.. first they do not tell you that somebody has to be at the residence to sign, when you try to redirect. drone nerds already told FedEx not to redirect so in other words you can't have it sent to a FedEx store for pickup at a later date talking the Drone nerds is like talking to robots they didn't want to help me in any way shape or form.. this will be the last time I ever used this company

I want to send a very special thank you to Manny, robert, stuart and the entire team at Drone Nerds!.

From the very first phone call with manny, to the exchanging of emails with robert! They made my experience worth it!
I flew in from the caribbean to have some work done and let me tell you! Speaking with stuart after arriving to the store gave me a sense of peace! The quick turn around time! The knowledge of the product! Totally worth every dollar!

I HIGHLY RECOMMEND DRONE NERDS FOR ALL YOUR DRONE NEEDS!

FROM CUSTOMER SERVICE, TO KNOWLEDGE OF PRODUCT!

THANK YOU!

LESLIE.

Always happy with drone nerds. Best service for niche need!!

I had a question about delivery times and chatted with Michelle, who provided the information I needed in a quick and professional manner! Great customer service!

Complete waste of money. First I understand everyone is busy and it takes time, but over a month just to diagnose is far too long. Then the price to fixed was over 400$ for a stuck gimbal... more then the mini2 values... got me. Still have to pay over 100 buck to have shipped back to me. Redicouls!

Took over a month and couldn't fix the problem. Never again.

The technician did not take the time address the issue with controlling gimbal tilt speed proportionally using the gimbal tilt wheel, and claimed that the "new remotes" do not provide control over the gimbal tilt speed with the control wheel. Instead he sent the drone to billing without returning my call, and I was charged $69 for diagnostics, $99 for rush service and $35 for shipping. Seems like the "rush service" was to hurry up and ship the drone back so as to get paid. Spent over $200 for nothing!

I was extremely pleased with the communications between your repair shop technician, Matthew, and myself. Matthew was very informative and polite. He listened carefully to my concerns and questions. He was also very prompt to inform me and other DroneNerds personnel of progress during the repair process. This gave me confidence that my drone repair was given any necessary attention to complete the job. Please keep up the great work of communicating with your customers. It was excellent.

They were very snappy and quick to discount my repair to fit my budget. Thank you!

DRONE NERDS IS TRASH!! STAY AWAY!!
Shipped to wrong address, had them change it and to be geld at FedEx for pick up there.. wasn't left there... they haven't answered where the drone was sent... don't trust them!!
Update: still no drone, they said not their problem so I'm out my money, they don't ship packages insured.. so it leaves them and the shipper(fed ex) not responsible.

From my first contact asking questions about my drone repair all the way to the follow ups and final repair was excellent, I will highly recommend Drone Nerds! Thank you so much for all the help!

Straight forward, friendly service, kept me notified of progress. Good business to deal with.

Drone Nerds provided very timely and professional service. I was especially impressed by the knowledge of the tech who helped with my P4P v2 repair, Matthew B. Matthew gave me details on the type of testing they did and insight into the trouble I had experienced. I paid for the express service and it was extremely fast. I have many weekly and twice weekly construction update mapping clients and the Drone Nerds service kept me from worrying about being down to a single drone with no backup.