Drone Nerds Reviews 233

Extremely fast customer service, great selection of items.

"These guys are awesome! I've bought my last two drones from them, and just recently crashed my newest one. I was a bone-head and flew in to some power lines. lesson learned. These guys were able to replace my camera and broken arms and return this to me in under 2 weeks! I highly recommend these nerds!"

Bit of a delay because of Hurricane Ian but good communication and excellent communication when repair started.

Benardo is the best. I have bought three drones from him and he is knowledgeable, timely, and very friendly. There are many places to buy drones but I will always go to Bernado at Drone Nerds!

My drone showed up and was not evaluated according to their policy for 7 to 10 days. And after that, they realized that they needed to reach out to DJI for parts and camera configurations, which would take approximately another week or so. I was a bit baffled why it wasn’t evaluated day one then put it on the shelf for any parts that are needed so when there 7 to 10 day evaluation or bench working came about they were been better prepared to replace repair and calibrate my equipment.
I think the company is good the people were friendly, but I’m not happy about their business organization

It was irritating to learn that after my drone has been in your possession and multiple contacts to Drone Nerds and to DJI (as was instructed to do by Drone Nerds) that for a month my repairs sat idle because of lack of Care Refresh Card activation code. DN told me I had to contact DJI for the number because DN couldn't supply code or make needed repairs. DJI says DN has to supply number and forward drone to DJI for repairs. Bottom line is, after back and forth contacts between you guys and Drone Nerds insisting you couldn't help me with needed activation code, within minutes your salesman Robbie Weitzner provided me with need code. Now instead of forwarding my drone to DJI (with provided shipping labels) DN is returning drone to me so that I may forward it myself. I purchased this drone from Drone Nerds after sending my first drone to you, which was unrepairable, and was asked for the sale if I were to purchase a new one. I gave you the business but didn't know I'd go through this much difficulty with service.

UNTRUST WORTHY
CROOKS
I sent this company a drone that had only issues with radio to drone communications. No physical issues. They sent me an email with photos of a damaged gimbal. Stating that this is what was received. I immediately called them. Only to speak to a manager that said that their receiving department would never damage a drone. It had to been damaged during shipping. I believe they took my working gimbal off and replaced it with a busted one they had on site. These 4k cameras are not replaceable and expensive, if you can find one. These people are crooks, horrible customer service. Do not send your equipment here. I repeat, Do Not Send Your Equipment Here.

Disappointed. I wasn’t too happy that something as basic as the camera on
my Mavic 3 couldn’t be fixed. It’s the most significant piece of hardware on the drone and they are not equipped to replace it. When I filled out the repair request, I noted that the camera and Gimbal did not work. It would have been nice to know they couldn’t fix it before spending the $85 on shipping. And last, my drone still sits at their facility with a promise that they will ship it to DJI. They made a label a couple days ago but it still sits while I am not able to fulfill my contractual commitments.

I suppose I'm no longer shocked as once reputable companies go south in this post-pandemic world. Drone Nerds seem to be one of those. My experience was poor, to say the least. I'll spare you my story but my experience includes not bad but non-existent communication, painful turn-around time (2 months), and sending my drone back as completely trashed. I did reach out to them but got no response. I'm certainly not going to sue over the $400 I paid for the crappy repair service. So yeah, public shaming seems to be my only outlet.

Brand New Mavic 3 CINE straight into a tree. I called B&H where I purchased it and was informed to send it to Drone Nerds for diagnostics and repair if needed.
Drone Nerds is no joke. Nicholas and Robert kept up to date and informed on every step in real time. Both Nicholas and Robert went way Above and Beyond with their deep knowledge of the product, patience and professionalism.
Thank you very much
-Brian Darnell

Drone was never looked at or flown, but you had the audacity to keep my 64gb samsung micro SD card. It is doing the same thing. Video is washing out. I want my money back! Can't believe you screw people like that just to get money out of them!!! Send the refund to my paypal account!!!

The Techs @ Drone Nerds are great, I dropped my Mavic Air 2 with transmission issues. They kept very good communication with me and when they determined problem they provided with the next steps to follow. Even though it has to go back to DJI, they took care of it all. Above and beyond my expectations.
Thanks

The repair was going to be way too expensive so I'm having my drone returned for spare parts and ordering a new replacement. Staff seemed competent.

I haven’t had a chance to fly it yet but bit was a pleasure doing business with a professional company in a professional manner.
Thanks
Lynnstauffacher

Whenever you find that you need your drone Repaired fast and easy very inexpensive check out dronenerds.com

Thanks to the DroneNerds! great service! exactly as described and easy to contact

While they fixed the drone physical parts they did not address the sensor issues I was having which is why it crashed in the first place. I spoke to them about it both prior and during the repair. They promised to test fly the drone then did not after I received it. It does not fly correctly so I need to send it somewhere else to be repaired right. Also, dirt was still stuffed around the camera and sensors. They didn't even clean it.

Good communications, I always new what was going on. Professional staff.

Paid for the rush service and it was worth it. Sent and received my drone back in 1 week. It was fast and easy. They sent emails updating me when they received my drone, what the repair was, cost and when it was being shipped back. Will use them again.

Drone Nerds received my broken drone on April 1. I made several calls to get a status after the 2 weeks that the site said it could take to get to it. Some said they would look into it. Finally on a subsequent call some body "found" the drone under a tech's desk and the tech was not there. Another call someone said they would have someone look at it and send a quote which I immediately authorized. A few days later I made another call and THEN someone promised and actually made the repairs and FedEx it overnight. Bottom line is that I got it back 4 weeks after I sent it in which was almost 4 weeks after it was received by Drone Nerds. The promotions that I heard made is sound like it would have been much better service. I wonder if Drone Nerd service uses, or should use, a ticket tracking system that flags tickets that haven't been serviced in a given time.