Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
Awesome service Wish they can get stuff ready when U arrive Takes time to bring from warehouse, I know it's standard procedure but would love to see improvement
Company replied
So quick and delivery via DPD was outstanding. I am new to Drone Flying and had my maiden flight this weekend. Thank you Drones Direct for a brilliant service.
Company replied
Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent within 12 hours and arrived the…
Sent within 12 hours and arrived the following day. Can't wait to try it out.
December 8, 2025
Reply from Drones Direct
Hello,
We are thrilled to hear that your order from Drones Direct arrived so quickly, within 12 hours! We hope you enjoy trying out your new purchase. If you're ever in need of other tech products, feel free to check out Laptops Direct for a wide range of options.
Happy flying!
Lee
Great service as always
Great service as always, fast deliver and so simple to purchase.
December 6, 2025
Reply from Drones Direct
Thank you for the positive feedback! We're delighted to hear that you had a great experience with our fast delivery and easy purchasing process. If you ever need anything else, don't hesitate to reach out.
Best regards,
Lee
Scam I ordered I grade a package and…
Scam I ordered I grade a package and received faulty goods and the customer service ignored me for a week and then decided to just ask something not reply for days just making me give up so they win keep their money and I'm left with faulty product don't waste your money here
December 1, 2025
Unprompted review
Reply from Drones Direct
Hi Ajdronefpv,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Well what can I say
Well what can I say, other than you were cheaper than Amazon and faster than them too. Was delivered on a Sunday aswell.
December 1, 2025
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our prices competitive and our delivery speedy. Delivering on a Sunday must have been a pleasant surprise!
If you're ever in need of more great deals and fast delivery, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Can't think of one
Initially there was an offer to also receive a micro SD card with the Combo but when I placed the order for nearly £700 it was gone. Also I've had no advice on how to register for my warranty. I've emailed drones direct but not had an answer yet
December 4, 2025
Doesn’t let you fly your drone without…
Doesn’t let you fly your drone without a license it’s ridiculous don’t waste your money.
March 21, 2025
Excellent experience from ordering to…
Excellent experience from ordering to next day delivery at a great price
November 28, 2025
Reply from Drones Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you had a smooth ordering process and received your delivery promptly the next day at a great price. We appreciate your feedback and hope to serve you again soon.
Best regards,
Lee
Very quick delivery
Very quick delivery, delivered next day, on a Saturday, even though I didn’t pay extra for Saturday delivery.
November 24, 2025
Reply from Drones Direct
Thank you for sharing your experience with us! We're delighted to hear that you were impressed with the quick delivery of your order, especially receiving it on a Saturday without paying extra for Saturday delivery. If you're looking for more great deals and efficient service, why not check out Appliances Direct for a wide range of appliances?
Best regards,
Lee
Great service
Great service! Fast postage with constant updates. No issues with the product. V happy
November 24, 2025
Reply from Drones Direct
Hi there,
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our fast postage and updates. We're delighted that you're very happy with your product.
If you're ever in need of appliances, you might want to check out Appliances Direct for a wide range of options.
Best regards,
Ivy
Never received product
November 19, 2025
ordered a drone Air 3S still waiting on…
ordered a drone Air 3S still waiting on delivery that keeps getting pushed further back. not happy.
the frustrating thing is I gave them a week for this to be delivered so whats the excuse?!
November 13, 2025
Unprompted review
Reply from Drones Direct
Hello,
We are thrilled to hear that you have had a positive experience with us and that you are enjoying your second drone in just 4 weeks! Thank you for your loyalty and for choosing us for your drone needs.
If you ever need any more drones or other tech products, feel free to check out Appliances Direct for a wide range of options.
Happy flying!
Mark
DJI Osmo Action 3
A quick and simple process for ordering my action camera. Great comms and Delivered as specified
November 9, 2025
Reply from Drones Direct
Hello,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found the ordering process for your action camera quick and simple. It's fantastic to know that you were pleased with our communication and that your order was delivered as specified.
If you ever need any more tech gear, feel free to check out Laptops Direct for a wide range of electronics.
Best regards,
Lee
Be realistic with delivery times
Third order where delivery wasn’t at the time stated.
This time I paid extra for next day and it was a day late.
November 9, 2025
Reply from Drones Direct
Hi R Thomson,
Thank you for your review.
Please accept my apologies that the delivery of your order was later than expected. Understandably, this is frustrating, especially when you paid for next day delivery.
We did speak to you regarding this and refunded half of the delivery charge today.The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Quick delivery
I ordered the drone in the evening and it arrived the next day before midday. Very efficient
October 8, 2025
Reply from Drones Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that your drone arrived promptly the day after you placed your order. We take pride in our efficient delivery service and are delighted that it met your expectations.
If you are in need of any other tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Lee
Very quick delivery from ordering
October 8, 2025
Reply from Drones Direct
Thank you for sharing your positive feedback about the quick delivery service you experienced with us. We're thrilled to hear that your order arrived promptly. If you're in need of any other products, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
I was very impressed with my DJI mini 5…
I was very impressed with my DJI mini 5 pro purchase, next day delivery and it is a brilliant drone very easy to use
October 3, 2025
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with your DJI Mini 5 Pro purchase and found it to be a brilliant and easy-to-use drone. Our team is dedicated to providing efficient next-day delivery to ensure you can enjoy your new gadget as soon as possible.
If you're looking for more top-quality tech products, we recommend visiting Laptops Direct for a wide range of options to suit your needs.
Happy flying!
Lee
Reply from Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at Drones Direct. If you're interested in exploring more tech products, we recommend visiting Laptops Direct for a wide range of laptops and gadgets.
Take care!
Mark
Excellent product and service
Excellent product and service. Quick delivery. Very satisfied with the whole transaction!
September 8, 2025
Reply from Drones Direct
Hello,
Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you are pleased with the excellent product, quick delivery, and overall service you received from Drones Direct. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.
If you ever need any more tech products, we recommend visiting Laptops Direct for a wide range of options to choose from.
Best regards,
Mark
Highly recommended
Highly recommended!
I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Care Plan included.
Speedy delivery. I've purchased my item late evening and received it next morning!
Great job!
September 7, 2025
Reply from Drones Direct
Dear Customer,
Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with your purchase of the DJI M3T open box deal from Drones Direct. It's great to know that the drone was in perfect condition, with all the included warranties and licenses.
We're delighted that you were impressed with our speedy delivery service, getting your item the very next morning after ordering it late evening.
If you're in need of any more tech or gadgets, we recommend checking out Laptops Direct for a wide range of products.
Thank you once again for choosing Drones Direct!
Best regards,
Lee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.