First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more
Company replied
I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more
Company replied
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more
Company replied
Company details
Written by the company
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Contact info
651 North Broad Street, 19709, Middletown, United States
- hello@dropguys.com
- dropguys.com
4.7
Excellent
628 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drop guys has awesome customer support…
Drop guys has awesome customer support and a great cell phone case. I drop my phone constantly and it’s always protected. Thank you guys for making an awesome product.
June 23, 2026
Unprompted review
Reply from Dropguys
Thank you so much, Daisey!
We're thrilled to hear your phone has stayed protected through all those drops. We really appreciate your kind words about both our products and customer support.
Thanks for being a part of the Dropguys family!
Reply from Dropguys
Hi Kristen!
Your kind words mean a lot to us. We're so glad we could help and provide the information you needed. Thanks for taking the time to share your experience!
— The Dropguys Team
Reply from Dropguys
Hi Steven!
We're glad everything was quick and easy. We appreciate you taking the time to leave a review and hope you enjoy your Dropguys products!
— The Dropguys Team
Reply from Dropguys
Hi, John!
Thanks for taking the time to share your experience—we really appreciate it!
— The Dropguys Team
Absolutely amazing 100 percent! got my case and free screen…
Just got my case and free screen protector for my new Samsung S26 Ultra. Super easy to install the protector and it looks absolutely amazing! I highly recommend dropguys from your protection too.
June 12, 2026
Unprompted review
Reply from Dropguys
Thank you, Jim!
t's great to know the installation was easy and everything looks amazing.
Thanks so much for the recommendation—we really appreciate your support!
— The Dropguys Team
She sent follow up emails after helping…
She sent follow up emails after helping me to let me know that it was on its way and then shipped. The best customer service I’ve dealt with online for the past few years.
June 10, 2026
Unprompted review
Reply from Dropguys
Thank you so much, David!
That means a lot to hear. Thanks for recognizing the extra effort. We truly appreciate your support.
— The Dropguys Team
The Dropguys product is great!
The Dropguys product is great!
And wonderful customer service!
June 8, 2026
Unprompted review
Reply from Dropguys
Thank you, Kazuki!
We're so glad you're enjoying the product and had a great experience with our customer service team. Your support means a lot to us!
— The Dropguys Team
Dropguys is always great to work with…
Dropguys is always great to work with and has great customer service.
June 9, 2026
Unprompted review
Reply from Dropguys
HiTimothy!
We really appreciate your continued support and kind words.
Thanks for choosing Dropguys. We're always happy to help!
— The Dropguys Team
Great cases!!
Great cases!!! Saved my phone on multiple drops!! Customer service was great when I messaged a question! Love the lens covers!
June 8, 2026
Unprompted review
Reply from Dropguys
Thank you, Michelle!
It's great to know that your case has already saved your phone through multiple drops! 😊 We're also glad our team was able to help when you reached out and that you're enjoying the lens covers as well.
Thanks for your support and for being part of the Dropguys family!
— The Dropguys Team
Professional
Professional, easy to deal with, great communication. Quick resolution.
June 8, 2026
Unprompted review
Reply from Dropguys
Thank you, Adrienne!
We're happy to hear everything was resolved quickly and that you found our team professional and easy to work with. We appreciate you taking the time to share your experience.
— The Dropguys Team
Great Experience
Ordering was easy. I had a question about my order and received a quick response that it really surprised me. They confirmed my order was correct and were very kind and professional. Would definitely recommend!
June 6, 2026
Unprompted review
Reply from Dropguys
Thank you, Kim!
We're so glad to hear ordering was easy and that we were able to answer your questions quickly. It means a lot to know our team left a positive impression.
Thanks for the recommendation and for choosing Dropguys!
— The Dropguys Team
Reply from Dropguys
Thank you, Richard!
We really appreciate you taking the time to leave a review. We're glad our customer service team was able to help, and your kind words mean a lot to us.
Thanks for choosing Dropguys!
— The Dropguys Team
First Time Purchase of Product
I'm hoping my experience is great. It's the first time I've bought the product. It was delivered within the promised timeframe. I've only had my new iPhone 17 Pro encased for 3 days. My only concern was the directions for the screen protector--very sparse. Don't know whether I installed it correctly or not. Time will tell!
June 2, 2026
Unprompted review
Reply from Dropguys
Thanks for giving us a try, Carolyn! We're glad your order arrived on time and that your new iPhone 17 Pro is already protected.
We appreciate the feedback on the screen protector instructions. If you're noticing any bubbles, dust, or anything that doesn't seem quite right, feel free to reach out and we'd be happy to take a look.
Thanks again for choosing Dropguys, and we hope the case and screen protector serve you well! 😊
— The Dropguys Team
Great Products!!!
I purchased both a screen saver and a clear phone case from Drop Guys! I made multiple purchases in the past from this company. This purchase was because my wife’s old phone (iPhone 13 Mini) stopped working and we received a replacement phone. Great products and a great company!!!
May 20, 2026
Unprompted review
Reply from Dropguys
Thank you so much for your continued support, William! 😊
We're honored that you've chosen Dropguys multiple times over the years. Thank you for being a loyal customer, and we look forward to protecting your devices for years to come!
— The Dropguys Team
Responsive to an error on my part in…
Responsive to an error on my part in ordering. Fixed the issue. Excellent customer service!
May 4, 2026
Unprompted review
Reply from Dropguys
Thank you so much for the kind review, Marjorie! 😊
We’re always happy to help when ordering mix-ups happen, and I’m glad we were able to get everything sorted out for you quickly.
We truly appreciate your support and your kind words about our customer service!
— The Dropguys Team
Drop guys warranty doesn’t cover the replacement or repair cost of a damaged phone
Drop guys claims to warranty their IPhone protector cases, but the warranty doesn’t extend to the replacement or repair cost of a damaged phone while using their protector cases. I dropped my IPhone on the ground with it in a drop guys protector case. The IPhone was not drop proof with a Drop Guys protector case as Drop Guys claims because it now has a lot of cracks in the back side of the IPhone. I’m guessing that is the cause of the phone getting very warm while using it. I would stick with Otterbox phone protector cases. I used them for a long time before buying a Drop Guys protector case. I never experienced a problem with having cracks in the back side of my IPhone from dropping it while using an Otterbox protector case.
May 19, 2026
Unprompted review
Reply from Dropguys
We’re very sorry to hear about the damage to your phone and understand your disappointment.
As outlined in our Protection Guarantee policy, we are not licensed as an insurance provider and therefore cannot reimburse phone repair or replacement costs beyond the value of the purchased product itself.
We truly appreciate your feedback and your comparison to past experiences with other brands. Input like this helps us continue improving both our products and how we communicate expectations to customers.
— The Dropguys Team
Above & Beyond
I ordered the wrong case for my phone and I immediately received a response even though itwas after hours, and Khamille helped me order the correct case.
May 18, 2026
Unprompted review
Reply from Dropguys
Thank you so much for the wonderful review, Carol! 😊
We’re really happy we could help get the correct case sorted out for you quickly. We know how frustrating ordering the wrong model can be, so we always do our best to make the process easy and stress-free.
Your kind words and support truly mean a lot to us. Enjoy your case!
— The Dropguys Team
Dropguys stands by its excellent products.
Company stands by its products and responds very quickly on line. Excellent products have kept my phone safe despite hard drops. I have had to replace the lens protector twice, but the lenses are perfect (as designed). Will definitely use them again when purchasing new phone protectors.
May 16, 2026
Unprompted review
Reply from Dropguys
Thank you so much for your support, Bruce!
We truly appreciate your kind words about both the products and our customer service, and we look forward to protecting your next phone as well!
— The Dropguys Team
Excellent post purchase care
May 14, 2026
Unprompted review
Reply from Dropguys
Thank you so much for the great feedback, Nestor!
We’re really happy to hear you had a positive experience with our post-purchase support. Taking care of our customers even after the order arrives is very important to us.
We truly appreciate your support!
— The Dropguys Team
Excellent service and the phone cover fits perfectly
I received my iphone cover and it fits perfectly. I did not receive the screen protector, but sent a message to the company and they responded promptly and are sending it out to me. Thank you!
May 13, 2026
Unprompted review
Reply from Dropguys
Thank you so much for your kind review, Susan! We're so glad to hear the phone case fits perfectly 😊
We also appreciate your patience regarding the missing screen protector, and we’re happy we could get that resolved quickly for you. Your support truly means a lot to us!
— The Dropguys Team
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