Dr Sam's Reviews 701

I have been using these products for nearly three months now and I absolutely love them. My skin feels and looks amazing.
I received a text and email to remind me that my subscription was due and I was able to go into my account and change my renewal to a more suitable date very easily.
I had to message customer services about an issue and they came back to me quickly, very efficient.

easy order and free samples was a nice bonus! A bit slow delivery is why one star down.

I have used the products for several months and my hormonal acne had disappeared. My skin has been soft and smooth and I honestly got lots of compliments from people. Not until I have tried the neutralising gel, my skin barrier was ruined. I have emailed the customer service team regarding my concern. I have informed them everything negative I have encountered with the products. At the end, they listened to me and gave me advise. As I have to stopped re-using Dr. Sam due to irritation on my skin. The team has sent me refund for all the purchases made. Outstanding customer service from this company. Thank you and Well Done.

Absolutely fantastic customer service. I had some issues with my rewards tier and reported it back to the team. The team contacted me back few times with very detailed responses and I felt that someone was really looking into the problem. A great company is not the one that will never have things go wrong; but the one that handles it with such grace that the customer feels valued. Thank you Team!

Website is easy to navigate which makes ordering something quick or choosing between similar products simple. I also like the customer reviews as they display before and after pictures and the products they used. The routine finder was great for me aswel and it was simple and quick unlike so many online.
Shame some of the lower volumes of products were out of stock so I had to purchase a bigger bottles, normally fine but I'm new to your brand so just trying things out but to be honest would have preferred purchasing small bottles first couple of times.

Easy to order and fast delivery. Once you have an idea of what suits you and how often you need it the subscription is a good idea.

Amazing products which I saw a difference with in the first couple of days of using with my skin becoming less angry and inflamed! I had to send back one of the products because it didn’t agree with my skin, the customer services team couldn’t have been more prompt and helpful. The return was arranged within hours and I had a refund almost immediately once they’d received the product back! I can’t recommend these products more for people who have sensitive skin, blocked pores!

very quick and easy shopping experience. the website is extremely informative making it so easy to know what to buy based on what you need

Don’t want to speak too soon, but I am already on the 3rd day of using the cleanser, neutralising gel and light moisturiser from Dr Sam and I can see already massive improvements on my skin.

I had a very bad breakout on the left side of my face (probably due of a collagene mask I did back in the month) and it clear out straight away after applying the gel and washing my face with the cleanser. Absolutely gorgeous products and so so delicate.

I never leave reviews usually, but Dr Sam really did this right. Thank you so much guys for everything you do! You do really make us feel beautiful <3

I highly recommend Dr. Sam's products. They are perfect for my mixed-sensitive skin. They also have an outstanding support service. Overall, it is a great company that genuinely cares about its customers.

Excellent customer service. I had an issue with shipping and it was resolved without a long-drawn out process. I would definitely recommend. Not to mention that the products work!

This skincare has changed the whole appearance of my skin. I love that I can get everything I need from one brand.

I've been using the bright and nightly eye creams for 6 months and they are doing wonder for my under eye area. I recently purchased the cleanser and it is the first water based cleanser I've used that leaves my skin feeling clean and fresh.

I have ordered :
The moisturiser light : 3 ⭐ , great for winter but it congested my skin whilst the weather was hot and humid.
Sunscreen : 5 ⭐ love it,
Brightly eye : 1 ⭐ this is the worst eye serum I ever got across, I’ve seen no changes whatsoever , it does cover dark circles momentarily once applied because it’s a little tinted but nothing long term.
Brightly serum : 1 ⭐ been using it for 3 months , no results at all
Cleanser : 5 ⭐ love it, lightweight , non drying and removes everything.

These products are the only that have actually got results for my acne prone skin. I am a loyal customer and they have an amazing support team

I ordered a cleanser and the pump didn’t work, but the company handled it amazingly. Their support team responded quickly and sent a replacement right away. It arrived within a few days, and everything was perfect. Friendly, fast, and efficient, couldn’t ask for better service! ☺️

Speedy and helpful customer service when I faced challenges with an online order.

Absolutely outstanding company. They treat their customers really well, the products are the best I've ever used and genuinely show visible results. I used to spend twice as much on Obagi and it's nowhere near as good. Customer service is also excellent, really fast and always helpful.

Great explanations re each product and moving around the site is easy and intuitive. Super fast delivery too