Dr Sam's Reviews 701

The customer service was so helpful and replied to me very promptly and solved my problem immediately

To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website

Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.

Thank you this is my second time ordering and the black Friday offers were awesome

I’ve been ordering from Dr Sam’s since the beginning of the brand. I had a recent order mix-up and the customer service was incredibly efficient and a pleasure to deal with. Replied quickly (at 9pm) and they went above what I expected to fix the issue. Great products and even better customer service.

Apart from the fantastic products, I love the save and subscribe option. Not only are the saving really good, I don't have to worry about reordering!
I have ordered some additional products this time and I am excited to try them out. Love Dr Sam's.

Easy to use and to buy. Order details on checkout a little confusing due to free gifts being priced. Although as you go through the checkout process these gifts are discounted.

I had to contact customer service and they were outstanding. Went over and above

Great company and lots of excellent products. My sunscreen and lip are from there, on subscription. Delivery is always prompt

Dr Sam have great skincare, with uptodate ingredients, and is very great at the education out to the consumer. Prices middle range.
Gentle but effective and good for rosacea sensitive skin.

I love DrSams stuff. However, not 4 stars because (since there are Black Friday sales) I wanted to compare price of subscription vs basket, & when I clicked to restart subscription it automatically purchased, and it was actually cheaper and I got a free gift on the non subscription offer. No way to cancel and I won’t be able to return. So that was a tiny bit disappointing. Nice to reward subscription customers at Christmas/Black Friday as well as new/infrequent customers.

I have been using Dr Sam’s range for last decade! Never looked back. The range has expended and stayed fabulous

Clear website design. Easy to find products

Quality skincare range that has significantly reduced face dryness. I use the cleanser, neutralising gel, and intense moisturiser - the best skin care regime I've followed. I've recently purchased their serum for redness/rosacea, so far so good! Would definitely recommend.

Great customer service, friendly and quickly resolved my issue.

I have been using the spf 50 for at least 3 years now and it works great for my oily acne prone skin.
In the past, I have been on a quest to find a more affordable spf and tried multiple spf creams , but none was even close to dr Sam quality. Needless to say that I ended up wasting money on 10 other spf creams and I did not even finish them.
I also think their customer service is excellent. It did happen to have issues with my delivery due to a third party and Dr Sam has shown great customer care.

I've been using their products for a few years now and it really makes a difference. I had a problem with a faulty pump and the Customer service team were very responsive and helped me resolve the issue. Thoroughly recommend.

I had issues with the postal service, and my package got lost in the mail due to errors by the postal service. The customer service team was extremely kind and helpful throughout the entire process, and ultimately gave me a coupon and shipped my order again free of charge. I can't emphasize enough how amazing the customer service team is, and I LOVE the intense moisturizer!!

Really good quality, a bit expensive (for some items, not all), but the brand feels personal which is nice.