Absolutely disgusting. Cut off their telephone and live chat function, everything needs to be sorted via emails which are never responded to. Deposited thousands and when going to withdraw £300... See more
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Decided to keep telling me 1 working dsy for withdrawal now going into 3 working days snd still waiting for it to be processed!!! Quick enough to take money snd send texts offering bonus but won'... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Never really had a issue before, stayed off for a few months and now Im back cant get my withdrawal and all sites are down! After trying to contact drslots and partnering companies I haven't had a r... See more
Company details
Contact info
Intouch Games Ltd Fountain House, Great Cornbow, B63 3BL, Halesowen, United Kingdom
- 01384886435
- complaints@mfortune.co.uk
- drslot.co.uk
You should know
1.4
Bad
194 reviews
No recent history of asking for reviews
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To anyone reading- Please avoid at all costs!
Do not use this website or application!
I suffered from a quite severe car crash a few years ago and this has led to me having some memory loss issues. I was drawn to this site via an affiliate marketing link and was attracted to the free bonuses and some of the retro style slots this group has. One day I’ve logged in and been offered 25 free spins and from these 25 free spins, I managed to win £100 (I don’t have much luck gambling) so this was quite surprising. When attempting to withdraw there were no issues.
I later received a text message asking me to contact support live chat. After doing so, I was informed by a particularly rude person that I was not able to claim my winnings as I had another account with them and this means I am not eligible to claim any free bonuses on the account used, therefore my winnings are “voided.”
After explaining my issue regarding memory loss and asked why I was not informed of this when setting up an account with them, why I was gifted the free spins in the first place if I’m not eligible to claim winnings from them or why I was even allowed to withdraw at the least, I was accused of being a problem gambler and belittled.
This kind of treatment and service is an abomination and companies like this are the reason the general consensus of online gambling is negative.
Please avoid this company at all costs, save the headache that comes with winning.
August 6, 2020
Unprompted review
Reply from Drslot
Hi There,
We are sorry to hear of your displeasure, when any concerns are raised we will certainly investigate this further and offer training and feedback where required
Unfortunately we cannot access accounts on this platform, please contact our support team so they can look into this query for you.
Our Contact Centre team are available 24 hours a day by calling 01384 886435, or you can request help from within your game menu.
All the best,
Dr Slot
Dr slots is a good game to play as I…
Dr slots is a good game to play as I have won several times obviously the first time you win it takes time but five stars as deposited £30 this morning and won £200 Will be playing again cheers Dr slots good game👍
July 31, 2020
Unprompted review
Reply from Drslot
Hi Chris,
Thank you for your kind words, we certainly appreciate your 5* review and fabulous feedback. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
Shocking company desposited £20 on…
Shocking company desposited £20 on roulette had a 30% bonus so had £26 had one spin at £2.60p spin won £3.60 then my £20 went missing rang customers services to no evail stay well clear sharply deleted app CROOKS
July 17, 2020
Unprompted review
Reply from Drslot
Hi Richard,
We're sorry to hear this, you can see your game logs by going to Settings - My Account - Game Logs. Should you require any assistance our Contact Centre team are available by calling 01384 886435.
All the best,
Dr Slot
Not bragging but I just had my first…
Not bragging but I just had my first win shortly after started playing at Drslot! lucky me!
July 16, 2020
Unprompted review
Reply from Drslot
Hi Kelly,
Thank you for your review, we certainly appreciate it! Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
Bad odds
I've been given about 250 free spins over the last 6 months and never won a single penny, so no matter what you say that is not good odds at any betting site..... very disappointed
July 15, 2020
Unprompted review
Reply from Drslot
Hi Terry,
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Dr Slot
this game is a scam
this game is a scam. I won £ 360 and waited 5 days and no payouts came. and I gave all the documents. And when I deposit, I don't win anything, I always lose. I'm in the process of bringing this casino to court. I DO NOT RECOMMEND
July 11, 2020
Unprompted review
Reply from Drslot
Hi Karol,
We are sorry to hear your withdrawal has been voided.
It’s not the case we won’t give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.
This is fully outlined in our terms and conditions please see below:
https://www.drslot.co.uk/our-terms/terms-and-conditions/
If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 886435.
All the best,
Dr Slot
First time using Dr slot and it was a…
First time using Dr slot and it was a pleasant experience, had a win and withdrew my winnings, they needed additional information which I provided then after that it was a very fast withdrawal, processed on Monday and cleared the next day straight in my bank on the Tuesday!
Very happy customer and like the games 🤩
July 7, 2020
Unprompted review
Reply from Drslot
Hi Lauren,
Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
WARNING
WARNING! Scammers and calls/sms spammers ! Even when I've never had any contact with them. Page and tel no. reported on the blacklist!!!
July 1, 2020
Unprompted review
Reply from Drslot
Hi there, we are sorry to hear this, if you are receiving SMS messages it would suggest your mobile number has been used to register an account. To stop text message please text 'STOP' to 84901
Alternatively, our Contact Centre team are available 24 hours a day by calling 01384 886435 or text the word ‘SUPPORT’ to 84901 and one of our team will call you back.
All the best, Dr Slot
Worse slot games ever take take take…
Worse slot games ever take take take give nothing back
June 23, 2020
Unprompted review
Reply from Drslot
Hi Dolina,
We are sorry to hear of that and can assure you that this is not the case.
We are an authorised and regulated Casino, therefore all our games are tested before being released.
We do use a random number generator so unfortunately, it can sometimes be the case that you have a losing run.
Wins can never be guaranteed, it’s all down to luck.
Best of luck,
Dr Slot
To be honest I have read a lot of…
To be honest I have read a lot of reviews about the withdrawal process, if you send what they ask for then you will receive your winnings. I put on a measly 25 pounds the other day and walked away with 400! Great slots, exclusive games and great bonuses. The completions through social media platforms are also very good! I’ll be coming back dr slot.
June 19, 2020
Unprompted review
Reply from Drslot
Hi Harley,
Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes,
Dr Slot
Reply from Drslot
Hi Rachel,
Thanks for leaving a review!! We certainly appreciate your kind words, its great to you are enjoying our Wheel of Fortune feature! We hope it proves lucky for you again in the future- Best wishes,
Dr Slot
I have put in over a grand on this site…
I have put in over a grand on this site and I have never won anything to be excited about. Never had such a bad time and nothing to show for it.
June 15, 2020
Unprompted review
Reply from Drslot
Hi Ariel,
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Dr Slot
Omg lousy bonuses
Omg
Received several bonuses and they are useless.
You I put 5 pounds on and received 12 pounds free.
Brilliant!
You then use your money first then the bonus money which you cannot withdraw if you win.
Got through 17 pounds in 4 minutes without a single bonus spin or win.
This happens time and time again on all in touch games sites which I play regularly.
I advise using a casino site which gives better payouts and odds if you are betting small amounts.
I really am learning that gambling is a useless thing to do as losing your money is not entertain anymore.
Good luck!!
June 13, 2020
Unprompted review
Reply from Drslot
Hi Wey,
We are sorry to hear you are unhappy with our bonus scheme.
We do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website.
You can also visit our Facebook page where we do run weekly competitions where you can enter to win fantastic prizes and bonuses.
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/drslotmobile/
Best wishes,
Dr Slot
Why is it when people write a review…
Why is it when people write a review about these rip off companys they reply with were sorry you had a bad expieriance when there not sorry bunch of thieves
June 7, 2020
Unprompted review
Reply from Drslot
Hi Andy,
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 884466.
All the best,
Mr Spin
Please do you wallet a favour and use a reputable vendor
Read the majority of bad reviews so that you can go in with your eyes wide open. This website is incredibly poor at communicating. I tried to discuss with them multiple times how i would be able to deposit money however the rigid list of questions and validations their, probably, minum wage staff had go through before even entering a conversation gets in the way. If you do finally get to talking with someone they're a bit snarky. Not only that but when you reply to what they have said, they them reply saying you need to answer all the validation questions again. And if you don't remember the last game you played or your last amount deposit then tough.
June 3, 2020
Unprompted review
Reply from Drslot
Hi Gavin
We are sorry to hear you feel this way and have only read bad reviews, there are lots of good ones out there too.
We are sorry to hear of your displeasure, when any concerns are raised we will certainly investigate this with importance and will provide further feedback and training where required.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 886435, or you can request help from within your game menu.
All the best,
Dr Slot
Very bad experience.
Very bad experience.. I made my first deposit on the offer of 10 spins for 10 days but didn't receive it, talked via chat with an agent and after way too long waiting for replies was told to wait 1 to 2 mins for them to look into my account 7 minutes later I was disconnected by them leaving me infuriated. Never again... Shocking.
May 31, 2020
Unprompted review
Reply from Drslot
Hi Gavin,
Sorry to hear of your displeasure, when any concerns are raised we will certainly investigate this further and offer training and feedback where required. Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
I’ve read so many reviews about this…
I’ve read so many reviews about this company not paying out but so happy when I received my winnings. Took about 3 days all in, I definitely don’t work for them as some people have said positive reviews must be from employees. I only had to send proof of address and driving licence. Really happy 😊
May 28, 2020
Unprompted review
Reply from Drslot
Hi Tasha,
Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
sent proof of id needed not paying out…
sent proof of id needed not paying out winnings and ignoring me after all proof sent they need shutting down
May 16, 2020
Unprompted review
Reply from Drslot
Hi Natalie,
We are sorry to hear of this.
We do advise that it does take 3-4 working days from the day you requested the withdrawal to go through to our processing team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Once received the withdrawal will then be processed within 1-2 working days for depositing players and 7 working days for non-depositing players.
Please keep in mind that weekends and bank holidays are not classed as working days, unfortunately.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 884468.
All the best,
Mr Spin
Would be zero stars if I could
Would be zero stars if I could, awful site DO NOT use! I have been waiting for a withdrawal because they want unrealistic ID, I put the withdrawal through for £230 in April and was asked for phone bill and bank payment proof to support up to the date of withdrawal! When I explained that would be in mays bill and it doesn’t get paid till the end of may I was told I would have to wait till then. By then it will be nearly 8 weeks waiting and I’m sure when I do send the correct evidence that want they will change it and want some other unrealistic ID.
Once I get my winnings I will be closing my account and deleting the app. So if you want to get scammed out of money go ahead and use them!
May 13, 2020
Unprompted review
Reply from Drslot
Hi There,
We are sorry to hear of this.
We do advise that it does take 3-4 working days from the day you requested the withdrawal to go through to our processing team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Once received the withdrawal will then be processed within 1-2 working days for depositing players and 7 working days for non-depositing players.
Please keep in mind that weekends and bank holidays are not classed as working days, unfortunately.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 884468.
All the best,
Dr Slot
Awful service
Awful service , do not use this site , they will do everything in their power to stop you receiving your withdrawal. asked for a txt message to be sent from the original phone number that was registered after being told i dont have that number anymore. appalling! I HAD NOT USED THIS PHONE NUMBER TO DEPOSIT ONLY THE DEBIT CARD WHICH ALL RELEVANT I.D HAD BEEN SENT IN FOR.(edit) Your reply is just as much of a waste as all the deposits made at your site , i will never use this site ever again and I highly recommend anyone who sees this review do the same . DR SLOT WILL TRY EVERYTHING IN THERE POWER TO STOP YOU RECIEVING YOUR WINNING WITHDRAWAL, THEY ASK FOR I.D ON NEARLY EVERY WITHDRAWAL IV MADE, YES SOME WHERE RECIEVED IN THE PAST AFTER JUMPING THROUGH ALL OF THE HOOPS, BUT WHY SO DIFFICULT TO WITHDRAW MUCH BETTER SITES MAKE THE PROCESS EFFORTLESS DR SLOT IS A JOKE.
May 11, 2020
Unprompted review
Reply from Drslot
Hi Al,
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
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