DR SMILE PL Reviews 1,499

TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

I liked the place, its highfasion style and profesional equipment. I also liked Uber vouchers. Unfortunately I don't have a good impression on the person who was running the visit. She didn't intro... See more

Company replied

Rated 3 out of 5 stars

My treatment lasted 8 months. It did not fully give the expected results, so I did another dental scan and got the treatment extended for 2 months. The big issue here is that the mobile app stops... See more

Company replied

Rated 3 out of 5 stars

Professionalism was lacking in my opinion. I didn't feel comfortable when someone was coming into the office every minute and interrupted. Besides, I had the impression that the lady making the scans... See more

Company replied

Rated 5 out of 5 stars

Very friendly atmosphere, lady was helpful and professional. She answered In details to all questions i’ve asked.

Company replied

Company details

  1. Dental Laboratory

Written by the company

DR SMILE to alternatywa dla tradycyjnych aparatów na zęby. Nasze przezroczyste nakładki wyprostują Twoje zęby skutecznie, szybko (średnio w 4 do 9 miesięcy), dyskretnie i w atrakcyjnej cenie - już od 6.790 zł lub 153 zł miesięcznie. Już ponad 100 tysięcy pacjentów w Europie zyskało piękniejszy uśmiech dzięki DR SMILE! Jak to działa? Wszystko zaczyna się od bezpłatnej, niezobowiązującej wizyty informacyjnej w partnerskim gabinecie stomatologicznym DR SMILE. Podczas wizyty dentysta oceni, czy kwalifikujesz się do leczenia i wykona bezbolesny skan 3D. W ciągi kilku dni po wizycie otrzymasz plan leczenia, zawierający wszystkie istotne informacje: spodziewany czas trwania leczenia, całkowity koszt oraz symulację 3D zębów po zakończonym leczeniu. Gdy potwierdzisz plan, zaprojektujemy i wyprodukujemy zestaw nakładek specjalnie dla Ciebie i wyślemy go prosto pod Twój adres. Noszenie nakładek jest wyjątkowo proste - wystarczy nosić je 22 godziny na dobę i zmieniać na kolejną parę co 2 tygodnie. Nasze nakładki są praktycznie niewidoczne - ciężko będzie dostrzec je na Twoich zębach. W przebiegu leczenia wspierać Cię będzie aplikacja DR SMILE - za jej pośrednictwem będziesz otrzymywać przypomnienia i dawać nam znać, jak przebiega Twoje leczenie. Uzyskasz w niej również pomoc w formie live chatu z naszymi ekspertami z dziedziny stomatologii i ortodoncji. Jeśli cokolwiek będzie szło nie tak - zaprosimy Cię na darmową wizytę kontrolną do gabinetu stomatologicznego. A co jeśli po zakończonym leczeniu efekty będą odbiegać od przedstawionych na wizualizacji? Nie martw się, w ramach Obietnicy Satysfakcji DR SMILE dalsze leczenie kontynuowane będzie na nasz koszt! Zarezerwuj swoją bezpłatną wizytę informacyjną w jednym z naszych gabinetów partnerskich w całej Polsce już teraz! https://drsmile.pl/booking-v2-lead/


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Professionalism was lacking in my…

Professionalism was lacking in my opinion. I didn't feel comfortable when someone was coming into the office every minute and interrupted. Besides, I had the impression that the lady making the scans had a huge problem with it. At the very end, I was very disappointed that she was not able to answer my questions. After the conversation,we had I felt quite discouraged.

November 28, 2022
Unprompted review
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Reply from DR SMILE PL

Hello, thank you for leaving your review. We are sorry for your experience. We'd like to ask you to provide your name or the date and place of your visit so that we can clarify this matter. Thank you!

Rated 3 out of 5 stars

It wasn’t good

My mouth hurts. They weren’t talkative and i don’t know too much.

November 28, 2022
Unprompted review
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Reply from DR SMILE PL

Hello, we are very sorry for your experience. You should not feel any pain during the examination. We'd like to ask you to provide your full name or the date and place of your visit so that we can clarify this matter. Thank you!

Rated 2 out of 5 stars

Dentists was too busy doing her job

Dentists was too busy doing her job. One thing they made was 3d scan by assisstants. No time for any questions, no time for answers after. She told me I will get every informations by e-mail.

November 24, 2022
Unprompted review
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Reply from DR SMILE PL

Hello, thank you for leaving the review. We are very sorry for your experience. The appointment should last for 15-20 minutes and you should have received answers to your questions. To investigate it further, we would like to ask you to provide us with information about the date of your appointment and the name of the clinic you've visited, ideally with your name. Thank you

Rated 5 out of 5 stars

quickly

quickly, efficiently, everything properly explained

November 22, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you!

Rated 3 out of 5 stars

Work on your employee

I liked the place, its highfasion style and profesional equipment. I also liked Uber vouchers. Unfortunately I don't have a good impression on the person who was running the visit. She didn't introduce herself not by name or profession she is doing, I had no idea if she was a dentist at all. She gave me documents to fill without a word or any explanation. Not very kind. I didn't feel taken care by her.

Answering to dr smile question:
date 17.11, Poznań - Starołęcka 42a

November 17, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you for leaving the review! We apologize and we want to take a closer look at this issue. We would appreciate sharing your full name, the name of the clinic, and the date of your appointment - we will investigate. Thank you!

Rated 3 out of 5 stars

It was qucik meeting

It was qucik meeting, dentists didnt know too much, i felt like on the massive production … we Will see what they propose to me after consultation

November 16, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you for the review, we would like to investigate it - please provide us with the clinic name and the date of your appointment, we would like to check it. Thank you!

Rated 1 out of 5 stars

inadequate test conditions. dirty equipment

the office in which the visit took place was very dirty and neglected. there were blood stains on the equipment. The woman who took the scan was very rude. She did not answer any of the questions. She wouldn't even let them be asked completely. Despite the arranged visit, I waited a long time to be admitted to the office. The lady performing the dental scan did not follow the basic rules of hygiene. she left the office and stopped the examination.

November 15, 2022
Unprompted review
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Reply from DR SMILE PL

Hello, thank you for sharing your experience. We will take a closer look at this issue - this is not our standard. We apologize and will investigate.

Rated 5 out of 5 stars

Great result fast

1. Scanning: Very efficient and professional scanning, it took 30 min, the dentist was professional, explained well the scanning process.
2. Treatment. The treatment plan was ready within 2 or 3 days. The guy on the phone explained all nitty-gritty details
3. Delivery: Aligners were delivered fast (7 days later).
4. Experience: I'm near to the end of my treatment (7 out 8 aligners). I'm already pleasantly surprised with the results. I had a diastema (about 2 mm). Some visible progress was visible at number 4, at number 7 my diastema practically gone.
Before the treatment I was afraid that the level of discomfort will be rather high. I heard stories from folks wearing classic braces, but my levels of discomfort were rather low. Aligner 1: It took around 2 days to get used to wearing something on your teeth. The highest level of discomfort (moderate) was with the aligner 2 but filing and some Protefix helped. It was caused by the aligner pressing on the gum in a spot that the aligner 2 did not press. After that I felt some pressure on teeth throughout the day 1 but the aligners were fitting nicely on the next morning. Aligners are really invisible and discrete, I have a job were I speak a lot, first to days where a bit tougher but then I got used and nobody commented that I lisp or have any speech impediment.

November 12, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you a lot for sharing your experience!

Rated 1 out of 5 stars

not a nice meeting

they invited several people to the same hour. The lady did not change gloves. I had to point out it was disgusting. element to the mouth, with a radius of photos too large. painful. the meeting itself is not considered successful.

November 10, 2022
Unprompted review
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Reply from DR SMILE PL

Hello, thank you for leaving the review. We apologize for your experience. We take hygiene matters seriously and this kind of standard is not accepted in our partner clinics. We'll make sure to take a closer look at this case. Thank you

Rated 4 out of 5 stars

My Dr Smile Experience

Although it seemed there was some confusion with my appointment the dentist handling everything was very professional and cheerful as well as kind, I would recommend Dr Smile to everyone I know! :)

November 10, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you a lot for the review! :)

Rated 5 out of 5 stars

Wonderful experience

The whole process was smooth.

I got there, answered questions about my dental history and went through the scan.

The dentist was kind and answered all the questions I had.

100% recommend

November 5, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you a lot :)

Rated 5 out of 5 stars

I highly recommend Dr Smile dental…

I highly recommend Dr Smile dental treatment as it is very convenient to use. The dentists are all extremely helpful and the delivery of the aligners is very fast and everything is included in the box. The app is very handy and if there was ever an issue a friendly customer service agent was always there to help through English.

August 25, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you a lot!

Rated 5 out of 5 stars

I am very pleased with the results of…

I am very pleased with the results of wearing the overlays DR SMILE, I am in the middle of the treatment and I can already see a big difference. I had very large crowding on my lower dental arch and I can already see how nicely these teeth are aligning to the arch. The overlays are not noticeable, which I really wanted. I honestly recommed to all :)

August 11, 2022
Unprompted review
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Reply from DR SMILE PL

Thank you for leaving the review!

Rated 5 out of 5 stars

Went to the appointment in Berlin

Went to the appointment in Berlin. Nice staff. Currently in treatment and everything going according to the plan.

September 1, 2022
Unprompted review
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Reply from DR SMILE PL

We're glad everything is going according to the plan! Thank you :)

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