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DSers-AliExpress | 1688 Dropshipping Reviews 5,791

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TrustScore 5 out of 5

5.0

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and clear communication, often highlighting their efficiency and proactive approach in resolving issues. Many people appreciate the quick response times and the excellent service provided, noting that agents are patient and dedicated to finding solutions. However, some customers experienced dissatisfaction with billing issues, reporting charges for unused services and a lack of resolution when responsibility was passed between the company and its partners. Additionally, a few people noted a decline in support quality, with repetitive responses that did not offer real solutions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the fast, efficient, and helpful... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding daily variant limit. Blanca was very helpful. She provided a reasonable solution that addressed and resolved my concerns. Thanks a bunch, Blanca.

Rated 5 out of 5 stars

Sandy is a wonderful, brilliant, very kind and patient agent! She helped me solved one of my biggest struggle with DSers.she's also very hardworking and she understand our communication very well. D... See more

Company details

  1. Software Company

Written by the company

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

suspected fraud issue

i encountered a suspected fraud issue with my store
Ashley was kind and patient enough to guide me step by step.
with the careful guidance, i was able to process it properly.
Cheers!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Potential fraudulent Case

i've encountered a potential fraudulent case.
Ashley was very helpful and patient.
She has guided me with clear instruction.
thanks to her, i was able to handle correctly.
cheers!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fast Fix

I was helped by Krystal, very quick response time within 30 seconds and got the issue resolved extremely quick.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my store's pricing…

I had an issue with my store's pricing and integration, and Kimi and Elle were incredibly helpful. They guided me through the process and made sure everything was resolved. I'm very satisfied with the service provided. Thank you both.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent, very helpful and fixed my issue and help me understand the system and process better . it was so easy and quick and thank you for your patience as i had no idea everything had been fixed and process for me was excellent service recommend you to help me in the future if /when I need it

May 13, 2026
Unprompted review

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