DSers-AliExpress | 1688 Dropshipping Reviews 5,793

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and clear communication, often highlighting their efficiency and proactive approach in resolving issues. Many people appreciate the quick response times and the excellent service provided, noting that agents are patient and dedicated to finding solutions. However, some customers experienced dissatisfaction with billing issues, reporting charges for unused services and a lack of resolution when responsibility was passed between the company and its partners. Additionally, a few people noted a decline in support quality, with repetitive responses that did not offer real solutions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the fast, efficient, and helpful... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding daily variant limit. Blanca was very helpful. She provided a reasonable solution that addressed and resolved my concerns. Thanks a bunch, Blanca.

Rated 5 out of 5 stars

Sandy is a wonderful, brilliant, very kind and patient agent! She helped me solved one of my biggest struggle with DSers.she's also very hardworking and she understand our communication very well. D... See more


Company details

  1. Software Company

Written by the company

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sandy is a wonderful

Sandy is a wonderful, brilliant, very kind and patient agent! She helped me solved one of my biggest struggle with DSers.she's also very hardworking and she understand our communication very well. DSers need more people like her!!! She's the best!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Elora was extremely helpful

Elora was extremely helpful, patiemt amd assisted in the best way possible. She understood my issue and helped to resolve it brilliantly.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Shayla went above and beyond in…

Shayla went above and beyond in addressing the issue with linking the right aliexpress account with Dsers. She has successfully updated the right email into our Ali express, in order to properly sync orders.

In addition, her thoughtful gesture and sense of humour, is well appreciated!

She is the best and would definitely recommend her!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

As a new user to Dsers

As a new user to Dsers, I came across an error message while I was pushing my products to my store. I connected to Dsers Chat for help and was connected to Sandy. Sandy helped me with lots of information. It was nice to receive the help and to be educated with the information she gave me. I have learned something new today. Thank you, Sandy!! :)

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with DSers
Fulfillment Center. The platform is easy to use, integrates smoothly with Shopify, and helps streamline the entire order fulfillment process. Communication has been professional, and the team is always willing to assist when needed.

Shipping updates are clear, processing is efficient, and it has made managing orders much easier for my business. Overall, a reliable solution for ecommerce stores looking to simplify fulfillment and improve workflow. Thank you

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was facing some technical issues with…

I was facing some technical issues with my dsers account. The product page was not loading and I was unable to see any listings. From yesterday night I tried multiple thing and troubleshooting but nothing worked. I tried today but again nothing seems to be working than I started chat with the customer service assistant Holly. She helped me we tried multiple things to troubleshoot but nothing seems to be working at that time however me and holly we both didn’t lose hope she stayed by my side and at the end she finally found the glitch and fixed it. I am so happy as i am a brand new seller on shopify and i lost hope today bit Holly came as a superhero and restored my faith. Thank you Holly you deserve a raise. ♥️ love from India

May 11, 2026
Unprompted review

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