DSL Extreme Reviews 1,151

They have provided great service to me so far.

DSL Extreme is the worst company I have ever had the displeasure of dealing with. I have an 18 Mbps connection (their highest home speed) and my devices constantly drop off the connection and buffer every 3 to 5 minutes. I have been on the phone with customer tier 2 support every day this week and have had two tech's come to diagnose and replace equipment. After modem was replaced along with all new connections outside of my home my connection continues to act the same way. I've ran more speed tests than I can count at this point and I've had to connect my laptop to my modem countless times to run diagnostics checks for this ridiculous company. They treat you like you are their employee to order around. The service tech's don't even have a device to connect directly to the modem so they had to use MY PERSONAL LAPTOP to run diagnostics on the network. They tell me that everything is fine and that I simply have too many devices on the network. I had 9 devices connected to the network at the time but a total of 14 devices were shown as having been connected to the network, so they claim I'm over their threshold of devices for good speeds. Even when my Wi-Fi is shut off through the modem and my laptop is connected Ethernet to the modem i get 15 Mbps max, their excuse for this is that the speed test itself takes 20% of the bandwidth to run the test which is complete B.S. when I had a local cable provider with a 50 Mbps connection I could test the network connected directly to my router and pull 51 mbps. The service tech that was out the 2nd time wrote a recommendation that my contract be canceled and fees should be waived because the service isn't performing as it should. When I called in to follow up on this ticket and cancel my contract they refused to allow me to cancel and said more diagnostics needed to be ran before they could waive the cancellation fee and I was transferred back to customer support. When transferred to customer support the individual told me that he would have to check the tickets on the account and put me on hold for 18 mins and 45 seconds, then told me that the data he had showed that there is nothing wrong with their service and that I must have a device in my home that is "hogging all the bandwith". I explained to the tech that I had taken all devices off the network except for two cell phones and my smart t.v. and the problem still occurred, he responded by saying that they would no longer be sending any technicians out to diagnose the issue and that the problem was mine to deal with. After all this I tried to lower my speed so that I could run out my contract with them for a lower price and pay for a connection from my local cable provider. I was told that I could lower my speed for a 50.00 fee and that doing so would extend my contract for 1 year! DSL Extreme knows that they offer a terrible service and has made sure that any loop holes are covered to ensure you are stuck with them. The only way out is to pay a 250.00 cancellation fee. DON'T EVER GET SERVICE THROUGH DSL EXTREME YOU WILL REGRET IT. WORST COMPANY I HAVE EVER DEALT WITH!!!

I would recommend my family and friends to get dsl extreme its excellent

The service is really slow and not worth the money. I'm ready to end service.

The installation of upgraded equipment went very smoothly. The technician was very helpful.

No comment very good service had no problems at all I am very happy with your service thank u

I have had service for 28 days and have already been billed to my credit card 3 times... not happy

They charged me a cancellation fee for only having their service within less than 10 days... had to cancel them they were charging me more than $60 than other carriers... horrible experience... don't recommend them at all... I was their customer for more than 10 years. and once I changed my service with them they screwed me...

We're glad that our first internet service provider was DSLExtreme. We never had cable internet and weren't able to find a company that provided truly unlimited internet without data caps with fair prices. DSLextreme were committed to bringing us internet and sent a tech out to install our modem. Since then we've had great connection with no hiccups.

This service has been great! I can actually watch a movie all the way through without the constant buffering I experienced with one of the leading ISPs(at&trash).

Everything runs well, in the month I have been using this service the internet has dropped out 3 times. The first time was for over an hour, and the last two came back up sooner. That seems to be about the only time things buffer I think and then the service goes down. The last two times the phone did not go out, so I can still get calls. I love the phone service, it is clear and reliable. I only dropped one star because of the internet dropping
I would recommend this service to friends..

i love the people , i love the service , thank you all very much for everything way to go you all, godbless you and all , merry christmas and happy new years

Communication could have been a bit better and would have prevented me from having to call DSL Extreme to find out what was going on regarding installation, upgrades, etc. Pricing is still confusing and was not clear or explained well with charges just showing up on my monthly credit card statement with no understanding of why or what these fees were for.

Made the switch to True Stream as my old service was switched to month to month billing only. It's working pretty well now (1.5) but was a rocky start with 2 weeks of hardly getting any connection. Speed tests came in as low as dial up during this time period. They also switched the phone over before I had a good connection despite my calling customer service and asking them to wait.

So far the service has been good. I did have to wait for about 3 weeks for an appointment with the technician. He had to do a line upgrade, was professional, and finished in a few hours.

I use DSL too work at home. lately the service has begin to act up stating, error in certificates. Customer Service doesnt know why. I can get penalized from my job for being offline.