The employees walk with you through the whole process. They give advise and help to find alternatives. They respond to emails.
Company replied
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See what reviewers are saying
The team understood my requirement and gave me the best suggestions and possibilities. The process was kick started on a Saturday evening at 3pm and to my surprise all the processes including approval... See more
Company replied
DtC helped us purchasing the car we wanted. Apart from providing them with information, we didn't have anything to do. They took over the communication between the car dealer and the banks but we were... See more
Company replied
The process was simple to start and easy to follow. Feedback was quick and concise. Communications were direct and even though different agents were on the same ticket, there wasn't any loss of inform... See more
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Company details
Written by the company
DTC staat voor Dealer Totaal Concept en die naam zegt alles. Met een dealernetwerk van meer dan 2.000 leveranciers bieden wij een veelzijdig totaalpakket aan financiële diensten voor particuliere en zakelijke automobilisten, waaronder ook zzp’ers. DTC is sinds 2001 gespecialiseerd in het afsluiten van autoverzekeringen en het verstrekken van financieringen in de vorm van een persoonlijke lening, Financial Lease, Operational Lease of Equipment Lease. Elke overeenkomst komt deskundig, zorgvuldig en met oog voor uw persoonlijke situatie tot stand. Maatwerk is voor ons de standaardnorm. De ruim 80 gediplomeerde medewerkers van DTC Lease, DTC financieringen en DTC Verzekeringen helpen u graag aan een passende financiering, zowel particulier als zakelijk, van een nieuwe of gebruikte personenauto, motor, caravan of camper, lichte bedrijfswagen of vrachtwagen, machine of bedrijfsmiddel zoals een computer en andere apparatuur. De meer dan 60.000 voertuigen en machines op www.dtc-lease.nl zijn direct uit voorraad leverbaar. U kunt uw aanvraag zowel telefonisch als online indienen en wij verzorgen de rest, binnen 24 uur. Met die snelheid van contact en acceptatie en onze ruime openingstijden, zes dagen in de week, onderscheiden wij ons!
Contact info
Floridalaan 2, 3404 WV, IJsselstein, Netherlands
- 030-6868750
- klantenservice@dealertotaalconcept.nl
- dtc-lease.nl
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Im really impressed
February 5, 2024
Reply from Dealer Totaal Concept
We are happy to hear that you are impressed. Thank you so much for this 5-star rating. Safe kilometers on behalf of Dealer Totaal Concept, Geraldine
Smooth and hassle free.
A smooth and easy process, removed alot of stress from having to do much work myself.
January 29, 2024
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth. And the fact that our colleagues were so friendly is our number 1 priority. Safe kilometers on behalf of Dealer Totaal Concept, Geraldine
The best and fastest company
the most accurate company and the fastest thank you very much 😊👍👍👍👍☺️
January 26, 2024
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth. And the fact that our colleagues were so friendly is our number 1 priority. Safe kilometers on behalf of Dealer Totaal Concept, Geraldine
Loan process took bit of long time and…
Loan process took bit of long time and the interest rate initially misunderstood that 6.6℅ instead of 9.9℅.
I would advise before processing loan, the interest rate should be clearly mentioned and advised to the customer instead of later stage.
January 25, 2024
Reply from Dealer Totaal Concept
Dear Mr Kagadeesh thank you for your review. We have carefully reviewed your file and will include your comments in our process improvements. Thanks for your feedback. Geraldine on behalf of Dealer Totaal Concept
They gave me a loan through another…
They gave me a loan through another organisation. But they didn't tell me that there was a consultancy fee. All the procedures were finished, the loan was approved and then they told me that there would be a payment amount. They charged me 149€ for this and I had to pay it.
January 15, 2024
Reply from Dealer Totaal Concept
Dear Mr Tufeksever, we are very sorry to read that we did not meet your expectations. We have carefully reviewed your file and will include your comments in our process improvements. Thanks for your feedback. Geraldine on behalf of the Customer Care Team
Room for improvement, but satisfied.
Service is good, but communication is a bit slow. From application untill approval took about 3 weeks, where I had to follow up continuously on my application and correspondence took minimum 2 days. Staff is very friendly and helpful, but as stated above, I feel customer communication needs to improve.
January 4, 2024
Reply from Dealer Totaal Concept
We are happy to hear that our service was good! And the fact that our communication was a bit slow, sorry for that.
And we take your feedback into account for our process improvements ! Safe kilometers on behalf of Team DTC Geraldine
Everything was smooth
Everything was smooth. the team is very responsive and problem solver.
January 4, 2024
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were very responsive and solving problems is our number 1 priority! Safe kilometers on behalf of Team DTC
Company helped us find loan for our car.
December 8, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went well! Thanks for this 4-star rating!! Safe kilometers on behalf of Team DTC
It was a nice experience having my car…
It was a nice experience having my car finance done with DTC. everything was processed very quickly and hassle free.
November 27, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that everything went so quickly is our number 1 priority! Safe kilometers on behalf of Team DTC Geraldine
We were helped and support throughout…
We were helped and support throughout the process.
November 22, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were so friendly is our number 1 priority! Safe kilometers on behalf of Team DTC Geraldine
Great experience
Great experience. I had connected with various other finance companies. However I find DTC far better.
Positives :
1. Always available for on call support
2. No hidden factors involved
3. Transparency and promise on the timelines
4. Best offer based on the situation and market
No negativities. Appreciate the help!
November 13, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were always available and transparency is our number 1 priority! Safe kilometers on behalf of Team DTC Geraldine
It was a good experience
It was a good experience.
I've received much help from Ferdinand who went above and beyond to sort things out for me.
I took out a star for the service from the reception who connects the calls to her colleagues and another star because the price for administration is to high. That's why only 3 stars.
November 15, 2023
Unprompted review
Reply from Dealer Totaal Concept
Dear Mr Subtirel, we are sorry to read that we did not meet your expectations. We have carefully reviewed your file and will include your comments in our process improvements. Thanks for your feedback. Geraldine on behalf of the entire DTC team
Good service
Good service, they work really quick and efficient. Also they helped me talking in English.
October 23, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were so friendly is our number 1 priority! Safe kilometers on behalf of Team DTC
Excellent support for Car financing application for Expats
Excellent support for Car financing application for Expats .
Quick approvals , easily reachable and good helping hands for resolving issues and queries during the process
October 27, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were so friendly is our number 1 priority! Safe kilometers on behalf of Team DTC
Top service!!
October 16, 2023
Reply from Dealer Totaal Concept
Fijn om te horen dat je topservice kreeg, daar streven wij ieder dag naar! Veilige kilometers gewenst van Team DTC
Great service
October 9, 2023
Reply from Dealer Totaal Concept
Thank you so much! Safe kilometers on behalf of Team DTC
Very good finance company and made the…
Very good finance company and made the process easier.
October 9, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! That is our number 1 priority! Safe kilometers on behalf of Team DTC
Seamless paper work and entire process.
October 6, 2023
Reply from Dealer Totaal Concept
We are happy to hear that the proces went so well! And the paper work was seamless. Safe kilometers on behalf of Team DTC
Very professional and supportive team…
Very professional and supportive team throughout the entire process. Will totally recommend to others. Thank you!
October 9, 2023
Reply from Dealer Totaal Concept
We are happy to hear that everything went so smooth! And the fact that our colleagues were so friendly is our number 1 priority! Safe kilometers on behalf of Team DTC
Reply from Dealer Totaal Concept
Nice to hear from you that we helped you very well! Hope your 2-star rating is the right one then? We wish you save kilometers with you new car then, nice regards from Team Dealer Totaal Concept (DTC-Lease)
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