Good comms with shop as i had not received an update on order. When it arrived it was well packaged and obviously straight from the factory. Quite often STIHL offer a completely assembled machine an... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered & expected a couple days for delivery but it came next morning 👍 Price was brilliant as it came with batteries & charger Overall really pleased with everything
Company replied
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes... See more
Company replied
I cannot praise the service & price from this Company. I purchased a Stihl Battery Chainsaw as a present for my parents & was slightly last minute but I received it in time. Dan was superb in ensuri... See more
Company replied
Company details
Contact info
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , United Kingdom
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4.7
Excellent
532 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great company to buy from
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well informed of delivery, I can’t fault them in anyway they have a good range of equipment to suit most budgets. I will definitely be buying from DTW in the future
March 27, 2026
Warning for customers
WARNING. If your order it time critical, or you live outside their normal delivery area, do not use. I placed an order, over £700. Paid the £25 delivery (3-5 day) fee for being in Scotland. Nothing arrived. Used the helpline, was told there was some confusion with the address. Nothing arrived. Called them, pointed out this was time critical, they promised deliver. Nothing arrived. Called again, more excuses, but would definitely be here. Nothing arrived and the delivery company now say, next week. Now going through refund process and two weeks wasted. Will never waste time with them again.
April 18, 2026
Unprompted review
Amazing service
Amazing service, really helpful staff and quick delivery. I couldn't be happier with this company!
April 2, 2026
Unprompted review
Reply from DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Mrs Mitchell,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Avoid
Ordered an electric pole saw listed as "in stock for 48h delivery". Had to chase repeatedly and got a stream of increasingly implausible excuses. Arrived 3 weeks later: The saw had been crushed in transit. Packaging had previously been torn open and re-sealed with tape, and internal packing and instructions had been removed (photos available on request). Luckily I was present and refused to accept the delivery from the courier (DX). On contacting DTW's manager, I received an apology and refund; but also the promise of an explanation and compensation, both of which have failed to materialise.
In common with other reviewers' comments, my suspicion is that DTW is advertising some products as in stock but attempting to fulfil them using "Just In Time" logistics. My order had the appearance of an article which had been previously bought by another customer then returned, and was being passed off as brand new.
April 8, 2026
Unprompted review
Great tool shopping experience
Great tool shopping experience.
Good range of tools for all aspects of work.
Easy selection and payment method.
Good delivery service.
March 31, 2026
Reply from DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Rajiv,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Mower
Very good service from DTW nice mower batteries quick to charge will use them again
March 31, 2026
Reply from DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Very poor service
Very poor service. Website says 1 to 2 day working day delivery, yet I am still waiting. I have contacted the company 3 times, no hint of an apology, curt and relatively useless responses and promised follow up doesn’t materialise.
April 3, 2026
Unprompted review
Reply from DTW Tools & Machinery Ltd
Hello Andrew,
I am very sorry to hear that we had a few issues with our courier delivering your order. Unfortunately with it being a large ride-on mower it looks as though they've had issues getting the suitable vehicles to deliver these in your area, but of course this is absolutely no excuse and we've made sure to inform the courier that this isn't good enough. They've assured us this is no longer an issue but again I really am sorry that this affected for your order for some time.
Furthermore I'm sorry to hear that you felt underwhelmed by the service received, which is absolutely not good enough. I assure you that every member of staff here cares deeply about resolving these issues for you, however we will ensure that this is conveyed in their responses going forward. Fundamentally the crucial thing has been to resolve the issue for you and deal with anything else afterwards, but I do appreciate that a little more care could have been expressed when speaking to you. This feedback has been passed on to the team.
If you have any further feedback or if there's anything we can possibly do to make this right for you, please feel free to call 01257 422 200 or email website@dtwtools.co.uk. I have noted the feedback in your order with us and my colleagues will ensure your query is handed to the relevant people.
Kind Regards,
Dan.
Kress pruning saw
Ordered & expected a couple days for delivery but it came next morning 👍
Price was brilliant as it came with batteries & charger
Overall really pleased with everything
March 30, 2026
Reply from DTW Tools & Machinery Ltd
Hi Elaine,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Jenny,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Michael,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi LD,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Wonderful
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes for a very good shopping experience.
March 17, 2026
Reply from DTW Tools & Machinery Ltd
Hello David,
Thank you very much for the kind review here. I'm very pleased to hear you were happy with the service provided and the feedback regarding our shop and staff means a lot to us. We really appreciate it.
We hope to serve you again soon!
Kind Regards,
Dan.
Reply from DTW Tools & Machinery Ltd
Hello Stephen,
Thank you very much for the kind review. We really appreciate the feedback.
We hope to see you again soon.
Kind Regards,
Dan.
All good thanks.
February 27, 2026
Reply from DTW Tools & Machinery Ltd
Hi Clive,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Bob,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Reply from DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
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